Le client n'a pas laissé de commentaire.
Edgar R
Customer Reviews for Allstate Equipment And Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lock box to retrieve the keys it is in bad conditions. Can't see the number and have to be guessing to get to the right combination. Truck was very dirty.
ANDERSON MThe check in girl was extremely nice and helpful. Showed up three minutes before close and was still great with her customer service. Merci
Christopher BThis location was great. I was sent to the wrong location originally. I was told I did not have a reservation at the first location, I showed them my receipt. When I called the 800 number I was told that a text had been sent to me several days earlier changing the location. I did not have any text indicating this. I had to walk 1,2 miles to the correct location. very poor customer service
RICHARD SAngel was extremely professional and helped me with unhooking my car transport. Very amiable gentleman and I appreciate him help. Sincerely, Scott Kolack
scott kMy evening drive home 6pm est., the trailer lights didn’t work, I was nervous and cautious.
Jesse REl peor servicio de west palm beach , rente el carro x 24 horas solamente y me cobraron por 48 horas, es un total descaro pésimo todo.
Anna LS.O.
WILLIAM VGreat Service
Timothy SGreat service super nice people
Jason JThe truck had stains in the back when we got it it was not clean inside. It looked like meat was teansported in there and it had a smell. The tire sensor monitor was broken. We were told this before hand and that uhaul needs to send someone to fix it. Please do that. The gentleman at the desk was very nice and the man who brought the truck out. The service was good. Also marking off exactly where the self service truck returns should be parked would be helpful too as customer service had no idea.
SHIVONNE W5 star customer service and great communication. I loved my experience and cannot wait to do another rental in the future. The employees, including Chris Ade incredible and easy to work with. Merci.
Harvey SNice guys.
Henry JThe moving truck was located on the property but knowing that the key lock was located a long way from the truck, the app has you at the truck, validating this & that, then have walk a long ways to get key then back then validating more stuff, took 25 min to do 10 min worth of work, if it was better organized
James JHave the vehicle clean at least on the inside the vehicle I receive was filthy, dirty unacceptable had to spend some time cleaning it before I could use it. Staff need to be retrained on cleanliness. The vehicle.
Glenford NThe trucks are parked far, they should have give better instruction where you are checking in on the phone as giving the code first to get the key, specially at a location like this. I was under the rain with a toddler walking back and forth first to find the truck and then back to get the key and back to the truck. Never again!
Yerlika MReally
Emily FOrdered the truck, pads, hand truck and dolly on line and when I showed up the location didn't have any of my moving equipment. He said they haven't had those things for months. He suggested I cancel the truck if I wanted to, obviously not possible. Very bad experience and will try a different company than U Haul next time.
Peter TI returned my rental Cargo Van after I realized I forgot my key and my AIRPOD PRO when I get back to pick them up someone stole my AIRPOD PRO so we need more serious people to work, people that would respect the customers’s stuff etc.
BILLY BGreat people at this location, the equipment i reserved was not available, but they gave mw something different to use.
Shivam DI paid the invoice for the truck but for some reason is not closed yet.
Miguel FHave the bill only reflect what’s do not the total which presented a major problem for me in returning following regular business hours.
Todd ZThe two associates at this location was very friendly, and professional throughout the return process.
MERTEL WChris was very helpful and professional when picking up the truck. The Truck was very outdated mecanically and was shaking a lot, pulling left and right. Also the fuel level was reported wrongly when picking up the truck, I was lucky I took a picture of the gauge level.
Mounir BThe truck was behind a trailer and was very difficult to take out from parking,
Pedro RDidn't have the dolly or pads that I reserved! Especially cause I had to go buy a dolly to move my safe!
Tyler CEquipment we rented was infested by roaches. They knew it too
Irving SFrom the moment I walked in I received exceptional service. I came in emotional and left with a smile. I'd always use this location
Zeresch MNot much, the trailer was reading, some one was there to verified and attach the trailer with my car. Evriting with 20 minutes
jean-marc dThe Staff was friendly and very helpful.
Arthur AThanks
Jonathan FChris helped me when I came to rent the uhaul. He was amazing! Super friendly nice guy! I will definitely be back to this location in the future when I need to rent a uhaul again, and will also recommend to my friends as well!
Patricia TGreat service!
Alan HPlease mark returning truck rental parking area, not just no parking areas
David OGreat people to work with, easy experience. We'd definitely go to them again
David SVery easy to work with.
Lisa GThe truck inside was dirty, I have to sweep before I used to do my house moving.
Sulangel PThe trailer had a bunch of leaves in it but otherwise the experience was great
Denice JBoth the employees I dealt with during this experience were phenomenal Got right to the point and got me taken care of quickly. When I dropped off the truck, right as I got out they were already on it and greeted me right there asking if I was dropping off. A+ experience, give them a bonus and a raise on top of some paid vacation time! They earned it!!!
Nickolas BNot have two reservations booked at the same time. The trucks smelled like weed. I called no one got back to me.
Jeziel IA bag was left in the truck we rented and the workers at this location stole $1 800 from my bag. It was shown on camera that this worker took up the bag, even though he denied knowing that there was a bag in lost and found. He knew where the cameras were and took the money with his back turned and out of sight. They are unfair! They're thieves! We will be taking legal actions and will be making the world know about you all until that money is returned.
Nadisha MThey lost the key of the truck and then charge me $100 for it VERY BAD CUSTOMER SERVICE
Emilcar CEverything fast and easy
Junior GExcellent service à la clientèle.
Natalie SAllstate was great but my reservation was at Al's. Al's was closed with no one answering the phone. I was forced to waste aprox. two hours because of Al's. I think you should reconsider Al's as a viable rental center.
KEVIN kMore enthusiastic engagement with the customer
James FFriendly staff, well equipped.
Daniel KOverall a positive experience!
Richard SThey help me out and had me on my way in less than 10 minutes excellent
angel aPrompt and quick pick up and drop off.
LEONARD B