Customer Reviews for American Trailer Sales
(U-Haul Neighborhood Dealer)

Évaluation :

5

Fast and easy check put and return

Évaluation :

1

I have never had this poor of service from uhaul in the past. From the start I was a little worried as the business had not removed the recent fallen snow in the last 24-32 hours and it was hard to get into the parking area with my 4x4 truck. The truck I received had snow and ice covered over the windshield and I had to do the removal. As I was trying to leave with the uhaul truck it got stuck because I was basically pushing snow. I noticed a shovel near the office and I proceeded to shovel the truck out. After 15 minutes I was able to finally get it out. This was a dangerous situation as the businesses exit ilgoes directly in a busy street. The representative did not come out, offer assistance, or even apologize for this bad experience. The truck had a strong odor of dog feces. As I brought it back after topping the fuel off, nothing had changed about the snow situation and it was hard to get into the entrance. I drove into the open area to try and turn around as the representative told me I had to park it where my personal truck was at. The uhaul truck unfortunately got stuck. I went into to tell the representative and explained what happened. As we were walking out to do the inspection she makes the statement, this is the second time you got it stuck and proceeded to question me as to why I tried to turn it around in the back. I told the representative that I did not appreciate her comment and explained the snow removal was not my responsibility but I chose to remove the snow the first time getting the truck out. She said that she was the only one there. I told her this was not a personal issue with her but the business has a responsibility to remove the snow. She kept walking away and told me to have a nice day. Very passive aggressive. There was Zero personal accountability, apology, nothing. Horrible representation of Uhaul. Like I said before, Uhaul has never treated me this way and I have used uhaul over several years.

Évaluation :

5

I got charged a 20 dollar “After Hours” fee when I was told it’s 24 hour 7 days a week anytime drop off…

Évaluation :

5

Staff were very helpful

Évaluation :

1

The owner was an absolute horrible human. Rude, mean, hateful. I'll never go back.

Évaluation :

2

Was rude and not friendly at all

Évaluation :

5

It was hard to get in touch with the place I rented from . I has to rent a extra day Stull haven't spoken to anyone about my bill.. Thier was confession

Évaluation :

5

Drop off was easy and location very convenient

Évaluation :

1

Worst customer service of all time. Just mean. I never write reviews on bad service. But I have never had someone so rude.

Évaluation :

3

The truck only had a quarter tank of gas in it and it was filthy

Évaluation :

3

The office is a huge dust pile!! Hard on allergies. Staff lady not so friendly. The rental truck  had not been cleaned & swept out. 

Évaluation :

5

Great fast turn in,

Évaluation :

1

I was rushed out of my truck with no time to retrieve all my stuff but they did sweep for me. Just not great.

Évaluation :

5

They were very knowledgeable, professional, and kind at this location.

Évaluation :

2

Very unfriendly place.

Évaluation :

3

No room for late night drop off

Évaluation :

5

In and out, in good time

Évaluation :

2

We were not yold it was a ride share system. We ordered 10 moving pads that were not put in the truck. The business was closed so we had to move without them.

Évaluation :

5

I did a drop off after hours so I didn't deal a anyone that day. I called the following business day to make sure it was all good. The gal was super helpful & beeub easy to work w.

Évaluation :

2

Unit was left in a large 4" deep water puddle . The unit was older poor battery and under powered for this suze of hauler should be decommissioned with over 110k miles

Évaluation :

3

Firstly, one week prior to our pick-up date, I made my reservation in person in Homedale, Idaho. I was only needing a 10' truck for 24 hours. We have utilized the location there a few times in the past. Evidently a new employee was assigned to my reservation request. The main clerk, a woman we had done prior business, was sort of helping her with the software forms. She got a phone call on her cell and I watched the trainee click on lots of things before another employee was asked to help her finish. She handed me my reservation documentation. I know that I told her " One way from Homedale to Emmett Idaho " more than twice. Evidently she made many mistakes on our reservation, I normally let my wife handle it as she has years of OJT in Uhaul contracts, I'll not make that mistake happen again. Then....we are told no truck available at Homedale and had to pickup a 15' in Caldwell Idaho, more miles..... by the time we got our truck loaded and to Emmett our help had flaked. We called to ask for 1 more day, got transferred to a Supervisor, we explained our situation and that we're both over 60 and disabled plus retired. That Supervisor gave us 1 extra day at no charge, but didn't report or advise anyone else. We got charged a lot more than we had expected! Living on a fixed income. You may call me or my wife 208.603.8360 for more information. We're NOT happy repeat customers!!!

Évaluation :

5

In and out quick. Friendly staff

Évaluation :

5

Nothing job well done

Évaluation :

2

I found the customer service to be lacking, the lady running it didn't have a very friendly demeanor it wouldn't be somebody I would rent a U-Haul from again I think she needs to work on her attitude a little bit. I run a business and I understand the importance of customer relations and making sure that I have a great attitude in front of the customers no matter what my circumstances are.

Évaluation :

5

Good service helpful

Évaluation :

5

The agent was beautiful, professional and knowledgeable. She was very helpful with inspecting a d hooking up the trailer rental. I would recommend this location again and again. Easy access of of the freeway made yhis an ideal location.

Évaluation :

4

I had trouble with up loading on the app wasn't sure how to make it work.

Évaluation :

1

Lady was very rude. Made me sweep out some snow foot prints in the back argued with me over fuel level. She was wrong. Absolutely a rude lady.

Évaluation :

1

Wasn't satisfied and I wouldn't recommend it to my friends. I wasn't made aware that UHAUL would charge extra for mileage. The employee there was rude and very very unfriendly. She didn't greet me with a hi or good morning and treated me as if I was interfering. Besides that we had to wait there for her because she showed late for work. My time to pick the truck up was at 9:00 am but she showed up after nine. And she didn't tell me that they'd be closed the following day, so I could return the truck in a timely manner so I will chose other places to rent on my next trip 郎

Évaluation :

3

Clean out the trailer before rental. Hire someone with a less abrasive personality. The clerk seemed to be in a crappy mood and was not a pleasant person to deal with. You can put up with just about anything but attitude.

Évaluation :

5

There was cigarette ash on the passenger floor!!

Évaluation :

2

Have trained personnel available. Stock some hitches, balls, wiring etc Improve inventory of trailers. I was notified while on my way to pick up trailer that there was none available due to untrained clerk taking my order.(not this dealer)

Évaluation :

5

Thank you for the opportunity to rent a tow dolly although I didn't need it and I left it at the lot I will call them to let them know I thank you for your service have a blessed day

Évaluation :

5

0.0.0!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Professional quick and friendly

Évaluation :

3

Trailer was muddy and had not been cleaned by previous renter, this was acknowledged by rental yard. I had to take the trailer home and wash out the mud myself. Trailer did not have chock for motorcycle as advertised, I had to build a wood chock in order to move motorcycle. Person working at rental location was not very friendly, in fact it almost seemed as if I was putting her out.

Évaluation :

5

merci

Évaluation :

5

You're doing wonderful. It couldn't have been more convenient. Merci.

Évaluation :

4

For long distance rental it would be great to have cruise control

Évaluation :

3

Everything was adequate. I just found the customer service to be lacking substantially.

Évaluation :

2

Make sure you check in the correct uhaul return. We were told it was being returned an hour late wen it was over a day early. Trailer was never checked in so had to make multiple calls to clear up situation.