Le client n'a pas laissé de commentaire.
Donna F | Expérience générale
Customer Reviews for Arab Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The storage units are in need of repair, the drive is in disrepair and turn around horrible. By having the store front on 231 with units behind it, you assume that's what your getting. That is not the case, would not recommend!
Albert L | Expérience généraleFriendly, experienced personnel. Larger lot for parking.
Kelly KWeb site said open at 8.. showed up at 9:10.. I arrived at 7:45 hoping for on time pick-up before a 6 hour drive.
Joe BThe loading area of the truck was not clean.
Charles WI was charged for additional fuel even though I returned it with the same amount. I have sent 3 emails to the address on the receipt to dispute a charge with no response. I drove the truck 35 miles and put over 6 gallons back into it before returning it.
Will WBetter parking area!!!!
mitchell dComputers where down was late getting out of there I was wqlked out the door and she pointed out the truck
Adam KAll went very well. Thanks
Stewart WEverything went pretty smooth. The employee was about 10 minutes late and I had to move one trailer to be to the trailer I rented. I had to drag the trailer I rented off of a hill by the chains before I could connect to the hitch. Employee was courteous and apologetic about the problems.
Billy BThe tow dolly had rust in the ratchet handles making it difficult to tighten the straps. Otherwise, everything else was good.
Randy PThe customer service rep had an attitude from the start and was very condescending. He also was not at the U-Haul pick up location. The U-Haul website stated that a customer service rep would be available at the pick up location. We had to call him and wait for him to come from some other location. I will never rent a truck from this location ever again and I would highly discourage others from this location purely because of the guys attitude and how he seems to treat customers. It seems like this location either needs to hire help or give up the U-Haul portion of their business and stick to the mini storage. We have rented 3-4 U-Haul trucks in the past few years from various locations and have NEVER had so much trouble nor have we been treated so poorly. There are at least 3 other U-Haul locations in Arab that seem to be well stocked and open for business. Trying going to one of those first and avoid this place if possible.
Jeffrey HExcellent service and very friendly
Gene LVery workable with me they were very nice to me every thing went smoothly thank you for everything...
tina fDon’t allow rentals to start before the location opens.
Seth AGreat customer service with both employees we worked with.
Tammy SThe personnel on site were very helpful. This was my first time to rent a trailer. They understood this and were careful to explain the operation of the trailer and the process for returning it at my destination.
Tom EThe problem with this location is the man who runs it. He was rude from the beginning. Ibshowed up to pick up the truck 20 min early to do paperwork so that I could have the truck exactly at the set time. He chewed me out for being early. Then when we returned the truck he argued with me about how many blankets I used. The guy has a serious problem and is not customer friendly. There are many reviews about this guy on the Google review page for the location. I won't be back.
Jonathan LThe gas surcharge was a little steep. The gauge wasn't exactly 1/4 at start but marked as such. Had I known that I would be charged over 40 bucks for 3 gallons in return I'd have mentioned it at the beginning of the trip. I made the gauge exactly the same as the start.
David FKeep inventories in store. Retrain the old man.
DHAVAL TGreat customer service very friendly and helpful. Didn't like we had to pay for the trailer for days we didn't need. We only needed it until Sunday night but had to pay until Wed
CYNTHIA WThe lady at Arab mini storage was very friendly and helpful!
TONY CAdd car hauling trailer as a reserve option on UHauls Web site.
JOHN AI had no problems , the staff was very kind and helpful .
Lamar C | Expérience généraleVery helpful
CHARLES PVery good experience renting our 4x8 trailer. Courteous service and very good equipment.
CLIFFORD TParking lot way too small
PAUL WThorough and knowledgeable
NICHOLAS WMarissa was a big help in repairing the mistakes made in the rental contract. This office was much more customer oriented as a rental location.
Gordon SGood Employee at this site, very helpful and appreciative.
JERRY WVery friendly professional
CHRISTOPHER GVery pleasant experience! Thank you very much!
CECIL S | Expérience généraleTold I was receiving a credit for equipment that I returned and insurance we didn't utilize and we we not! I don't like being lied to.
Robert MWas closed outside was clean and from what I seen inside was clean but 1 thing they can work on is having more lighting outside I passed the location 2 times going to iy
Michael TIt was closed
MICHAEL TJohn was very helpful and kind during a very stressful time. We were moving on a rainy day and he brought out his Umbrella to shield us from the rain. Moving is already stressful. Add rain to the mix and even more so. John did not add more stress. He was a bright spot in our cloudy morning.
patricia sNot a thing
Tyler TI booked a 15' truck at this location because it was labeled as in stock. However, I got a call 30 minutes before pickup that it was unavailable. I picked up a 10' truck the next day (too small, but only one available) and talked to an employee who said they haven't had a 15' truck at that location for months.
Heath TLove the Uhaul app. Easy to reserve and return a rental. The lady that works at this location is very friendly and easy to deal with. I have used this location multiple times. Will rent from here again.
Jason BThe gentleman was very helpful and professional.
ROBERT SAgain the no contact drop off and pickup needs work and more educational tools when the barcode does not work
Jarrod HArrived 30 mins before their closing time and no one was there. Called phone number and no answer. Tried to complete uhaul share but did not share location so I was not sure if it completed or not. Received email later saying the return was completed.
Richard LThey were very helpful when I couldn't get access to the 26' truck I had rented that was moved to a 24/7 site without informing me. It was an unmanned truck. The GPS was wrong therefore I couldn't pick up the truck. Talked to Uhaul 2 hours trying to get the code, to no avail. Arab Mini Storage when out of their way to help me when I rented a trailer from them.
SARA DThe place was not open and ppl were outside waiting to pick up and drop off.
Clark EI always get great service at this location. Staff is very friendly and professional, and worked with me to rent a truck on really short notice. Fortement recommandé!
KATHY MNothing everything was Great!
HILTON LAll went as expected for pick-up and drop-off.
Wayne CStorage room has a hole in it at the back where it looks like a critter has come through into the unit and the keys with the lock provided are in rough shape, but one works. Ok for price.
Amy M | RéservationWonderful unit
Kaila M | RéservationI could not move at that time due to surgery recovery. I called the 800 number and them to let them know. I will be using them in the future!!!!
David H | RéservationJohn was very nice. He answeted all my questions fully. I was very satisfied.
Kathleen J | RéservationWasn't made clear on the Uhaul website that only a select few storage facilities honor the one month free storage so I went with one closer.
Shanon S | RéservationOperator was helpful and polite.
Jason R | RéservationThe online reservation process was a bit confusing but the staff present at the time of our rental was amazing he fixed everything was very polite and the storage building was very clean.
Mikayla N | RéservationThanks alot Wass very pleased!!!
Javares T | Expérience généraleMerci encore.
Christopher G | Expérience généraleDo not have time to move in during work hour.
JASON T | Premières impressionsSmooth reservation set up online. Got to move into house earlier than expected.
Privacy R | Premières impressionsThe service was great, from online reservation to going out to the unit to make sure everything was in good order. Great professionalism, would definitely recommend.
Privacy R | Premières impressions