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Judy T
Customer Reviews for Arizona Sound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ana TNasty it's a fish audio installation shop with a weird bunch of people running it it's nasty needs to have osha check it out. Should be not affiliated with uhaul.
Anthony BWe dropped off after hours but was easy on the app.
Mark WVery nice people here but no one made me aware it was not a full service facility not open until 10.
jules gARIZONA Sound was amazing and took care of everything. UHAUL customer service itself was horrible.
Cassandra FI got told I only owe miles and when I get in have a huge tax fee
Janessa MNice trucks .
steven rLe service a été excellent. Friendly and knowledgeable staff.
Cynthia SQuick and easy
MIKE KI really like the place and they are so friendly
burak bExtremely friendly and very quick service. Also like that it's only a few blocks from my house
Charles WNot happy
Casiya GThere is nothing to improve. I could have not asked.for a.better experience.
Susan PNot much, except maybe open earlier on weekends like 7:00 am instead of 10:00 am. However they did allow me to pickup the trick on Friday afternoon at no extra charge, which worked out better.
Manuel RIt was a pleasure dealing with these nice people.
Thomas HGreat place. Will be back.
Mark PThe location and service was OVER THE MOON AMAZING! The truck its self was not so buno. The truck had MASSIVE issues shifting into gear, and made alot of noise just driving.
Nick SDoing fine, again...
EDWARD EFirst arrived at reservation time and was told the truck wasn't there and would be back in 15 minutes. Came back 15 minutes later and was put into a truck that had been in the parking lot the first time I arrived.Fuel was less than a quarter tank full when picked up. Also alignment on truck was completely off. Will not rent from this location again.
Shane DThe mobile pickup took 40 mins out of my 4 hr window. I was very disappointed with how much time it wasted.
Carolina REverything went well. No problems. I will rent from here again.
Joshua MThe truck was gassed up and ready to go when I needed it.
Gregory Pwel to start the guy running the place park his car where I could not see and I back into it and how does $29,99 a day turn to $61,11 when I did not have the truck even a day pick up at 4pm Fri drop off Sat at noon did not have it 24 hours and the fuel mark on the check sheet say 3/4 tank when it was just a little over a haft a tank drove the truck 20 miles put in 5 gal fuel then it was over where it was to start I would not use you people again at that rate
JOSPEH BVery friendly. Will recommend to everyone. Will return for future moves. Great experience.
Sheri DManagment went above and beyond to make my move more simple
ChilliSpirit GNothing! - all was great!
Kathleen ROpening time of the business was 10am. We would have preferred an earlier pick up time, but the service was so great we worked with it!! Highly recommend this business.
JEROME TCustomer service was excellent! Everything went smoothly and the gentleman that me helped was very professional and courteous.
ANGEL YAAAAAAAA+++++++++++++
MARK Anothing to do with the pickup but online uhaul system would not allow me to pay ahead of time.
Kirk HVery friendly clerk, patient and helpful.
RICHARD JThey were very nice and friendly, my one issue was I requested a dolly for my move, and when I picked up the van, they only had an appliance dolly available to use, it was very heavy an awkward to use for moving smaller items and boxes. If they don't have all the items available on the website, then I should of been notified that I couldn't chose that option when checking out.
Ronald VThe gentleman that has this location was friendly and very helpful. If i need to rent from you again, even thou this location is out of my way, I will definitely drive to his location. Very nice people
Thomas TI was told I could pick up my trailer at 8:30 and the owner didn't show up until 10:20. He also changed my reservation for a round trip when I made it painfully clear this was set up as a one way trip. This made returning the trailer a royal pain. Never use this location
MARK LTHE GUY AT 35TH AND BELL WAS AN 70 MINUTES LATE ON FRIDAY SEPT 24. WE HAD APPOINTMENT AT 9AM HE WAS THERE AT 10;10AM, IT WAS AWFUL. HE SHOULD NOT BE A LICENSED DEALER!!!! I MADE MY APPOINTMENT 30 DAYS AGO OR MORE AND THEN THEY SAID I COULD NOT GO TO 87TH AND BELL 5 MILES FROM MY HOUSE!!! TERRIBLE SERVICE!!! THE GUY CHARGED ME FOR 24 BLANKETS AND GAVE ME 12. DID NOT SPEAK MUCH ENGLISH, HE RUNS ARIZONA SOUND AND UHAUL AND THE OTHER LADY BUSINESS IN THERE HAD THE TV ON FULL BLAST. MY RESERVATION SAID 20 FOOT TRUCK IS 240 WHEN I GOT THERE THEY CHARGED ME $251. IF I EVER HAVE TO RENT A TRUCK AGAIN IT WILL NOT BE UHAUL, IT WAS AWFUL.
MICHELE DHad to take the first truck back due to check engine light was on and truck was running poor. Second truck had mechanical issues with left me stuck for 4 hours and the customer service during the whole ordeal was bad.
Tyrone SIt was simple!! Thank youuuuu!!
Oliver WI COULD FIND NO ROOM FOR IMPROVEMENT, ALTHOUGH THEY DO HAVE A NICE COLLECTION OF PET TURTLES...
Robert AThe truck was dirty on the inside of the cab. The person I Delt with was very unorganized. The place that the uhaul was in the employee was kinda rude. I did the pass thing so I wouldn't have to deal with anyone but that didn't work at all. Checked the truck in and out on my phone but the link wouldn't let me take photos.
Anna FYou don’t need to do anything for your service your service is excellent and the person who was in charge he had the very best customer service ever I would recommend this location to my friends and family
ARMEN AThe pickup was fast. I didn't have any problems.
DAVID SThe gentleman at this location was super polite, helpful, and caring. He made my experience easy and awesome. I came to this location after having issues picking up a truck at another U Haul location due to the app and website not working well. My experience was horrible to begin with until I went to Arizona Sound. It then became awesome!
STEVEN GThe corporate rep was very professional he was more concerned about the money he lost renting out the truck to us... because we had an injury and we kept it over a day then our personal well-being. I called to find out if there was any money that we owed and he was unbelievably rude. Didn't care that we were very busy doing other things like moving into the new place all around didn't care about anything to do with customer service and the stress of moving
Matthew FGreat communication on both ends
keith gThe cup holders were SO DIRTY & STICKY. Besides that the truck was great. We reserved a dolly & it wasn't in the truck, and the location wasn't open at the time of pick up. So we had to go all the way back a few hours later to pick it up which made us start late, and drive extra. Besides that we had a great experience, friendly staff, and we would rent from this location again. Thanks so much!
Serenity RKeep up the good work and thank you!
Kelli Gpick up experience could have been better, but the vehicle was in great condition and meet our needs
Paul DI’m grateful for the fast and excellent service!
Kassie TWaited 45 minutes after my reservation for the guy who rents out Uhaul to show up in a building that had no air conditioning it felt like a sauna. Shows a neighborhood dealer but is actually a place to put systems in your car and the two definitely do not go together. Even when the guy showed up I still had to wait for him to feed all FOUR of his turtles shrimp in their green swamp water I'm not sure how I didn't throw up. I requested 50 miles and was given a price of$51 upon returning the van he tells me he only charge me for 20 miles. My house is 6 miles away from the location they switched from my original reservation that was supposed to be on 19th.I accidentally left my debit card in the van after dropping off and I was getting random charges on my card when I called the location they said they were getting ready to call the bank which I don't understand why when they know I rented the van my name is on the card and they have all my contact information why didn't they call me? Because they were using my debit card. I called and reported the fraudulent charges. I will not be renting with uhaul again I've used uhaul services for many years with absolutely no issue I am astonished.
Mckayla MTires were low. Engine /drivetrain vibrations.
Eric JThe gentleman was very polite, he even offered to secure my motorcycle while I was moving. I would highly recommend utilizing the service, only I don't have or know anyone to recommend it to? -Peanuts.
Cloud S