Customer Reviews for Arrow Pawn & Jewelry #3
(U-Haul Neighborhood Dealer)

Évaluation :

2

Don't lock the lock box

Évaluation :

5

Very friendly people

Évaluation :

3

Hard to get in and out because of very popular food restaurant, luckily the truck wasn't any bigger. Truck definitely needs some maintenance the breaks were terrible glad i wasn't taking it on a very long trip.

Évaluation :

4

Everything was great!!! Only one big problem left DOLLY loose on back of truck and was banging the back of my head when I stopped until it had my body at tense, with headache...

Évaluation :

3

They had meet give them the keys never looked at the vehicle. I had a whole list of issues I would really like someone from you Hall to contact me.

Évaluation :

4

More signs to indicate where drop off is

Évaluation :

4

The staff was polite and a pleasure to work with. Merci encore!

Évaluation :

2

The vehicle had debris in the cargo bay - trash - and an ear buds in the cup holder. Additionally, due to the restaurant next door, the parking lot was extremely congested and my buddy had to get out of the vehicle to direct traffic. Finally, the truck only had a 1/3 of a tank of gas upon my arrival.

Évaluation :

5

FANTASTIC customer service! THANK YOU very much! I'll definitely utilize your location for upcoming U-HAUL needs.

Évaluation :

1

It was a muddy, confusing mess.

Évaluation :

3

More signage for location of key dropbox

Évaluation :

1

This was the 3rd location that changed to for my reservation. It was supposed to have everything I reserved. But it still did not, two big stuffs (hand truck and furniture dolly) for moving were still not available! We came to the store around 9:30am flying over from other state. The official store open time was at 10am, but 3 store employees including the manager were already in the store. We talked to them many times to ask them to start the paper work since we were going to move to another state and there were lots of tasks need to do. The rental office in another state would close early and not open on Saturday and Sunday. We even begged them but they still ignored us and locked the door. They were extremely not friendly at all. We only got the truck and tow dolly around 10:20am. Time was totally wasted there. What a bad experience in this U-Haul store!!! By the way, the gas on the truck was not fully full. I filled the gas all the way to 100 % full when I returned. Also there was a hole very obvious on the windshield, but the store didn't tell us when we got the truck! Today 8/14, a lady from U-Haul called me. I told her this terrible experience. She said she was going to call the store manager but hanged up the phone on me. What is wrong with U-Haul now???

Évaluation :

5

i wish i would have got credit for the EXTRa gas i brought the unit back with considering the price of gas these days😭but overall had No problems

Évaluation :

5

U-Haul should offer an hourly rental rate for their customers. I used the truck for 1 hour & my round trip was 4 miles.

Évaluation :

5

The pickup location was changed the night before pick up from a location 1 mile from my house to a location 12 miles away. It was very frustrating when they did not open as early as my original location and the late opening was not mentioned in my verification email. I was forced to delay my departure due to the change in pick up location. This was a UHaul problem, not the Arrow Pawn & Jewelry.

Évaluation :

3

Computer wasn't working.. We were told from pick-up in NC (Garner) that we could drop off at our c U-Haul the closest where we live in Melrose, Fl. When we lived in in Green Cove the closest was on Blanding . Called Interlachen & they said no problem. Find out UHaul gouged us seniors for $75+tax for wrong drop off????? We were told closest dealer 20 min away, so why take it over an hour away especially when it was okayed.

Évaluation :

5

They did a good job from start to finish. Will definitely be coming back

Évaluation :

1

The address to drop off at 731 US Hwy 70 W Garner, NC 27529 needs to be updated. When you type in the address to your gps device it takes you to no man's land. There is nothing but woods. After waiting on hold and finally getting a hold of the drop off place, they were tucked in on the other side of the highway. It caused me and extra 30 minutes to figure out where to drop off the truck.

Évaluation :

3

Have equipment reserved where it’s supposed to be and not make the customer drive all over trying to get what is needed.

Évaluation :

3

I would rather be informed at least 3 days earlier if I have to pick up my truck elsewhere and can’t check out by 8am…I had a problem with online checkout and wasted a whole hour trying to get verified.

Évaluation :

2

Person attending the uhaul location was not helpful and told us he had to leave when we arrived. This was at 1:15 pm and we were told by uhaul that the hours there were 1pm to 5pm. Another customer was told there was no more room to put his returning vehicle within the gates.

Évaluation :

3

I scheduled to pick my Uhaul early in the morning weeks in advanced. I had friends, family, and professional movers ready to go at 8 am at my house. I got a call about 15 hours before that no Uhaul would be available until 10 am. I was scrambling to change plans and push everything back. Next morning I arrive at 9:45 to pick it up. No Uhaul in sight. We were told there was a scheduling error with no idea if we could even get a truck that day. I sat on hold with Uhaul customer service for over an hour before I hung up when the truck pulled in the parking lot at 11:30. All of our friends, family, and professional movers had been waiting at our house during this time. I was crying and having a mental breakdown. The man at the pawn shop was exceptional and very transparent the whole time. This was NOT his fault- it was directly on Uhaul scheduling. I will absolutely never use Uhaul again.

Évaluation :

3

We received horrible service from U-Haul. This is the second time we have requested a truck well in advance, and the truck was not available. On Friday afternoon, we went to pick up a non-existent truck. We then had call four different times to have someone actually try to help us. Then, we could only get a 10 foot instead of a 15 foot truck and had to drive 30 miles out of our way in Friday rush-hour traffic to pick up the truck. Having to do all of that put us three hours behind on our moving plan. We will never use U-Haul again.

Évaluation :

1

Everything was horrible the truck was leaking oil, jumping while driving, and was not that clean in inside. Also the latch couldnt lock the uhaul so i had to leave my uhaul open over night.

Évaluation :

4

S.O.

Évaluation :

3

Mauvais service à la clientèle

Évaluation :

1

There were no signs so we had to walk around the whole building to find the drop box. QR code did not work so I had to call for help/assistance

Évaluation :

2

Key drop off box was hard to find and not in plain sight.

Évaluation :

5

Excellent service à la clientèle. Willingness to go beyond expectations. Very friendly atmosphere.

Évaluation :

2

Uhaul in general sucks, I will never rent again... hello penske

Évaluation :

2

This place was friendly but weren't very familiar with doing a rental. The main uhaul facility was only a mile up the road so I could not understand why I had to pick up my truck at a pawn shop.

Évaluation :

5

Very efficient and friendly place.

Évaluation :

2

Give us the things we requested in the original contract. Don't give us a run around. Admit when errors have been made. Refund our money appropriately. Don't say we won't be charged and then charge us.

Évaluation :

5

The guy was very helpful and informative. He knew a lot about uhaul and was able to answer all of our questions. He helped us pick the best options for US.

Évaluation :

4

The staff is friendly and very professional

Évaluation :

5

This Capital Blvd location staff is outstanding in excellent customer service, attitude and are extraordinary people. They deserve a RAISE!!!

Évaluation :

5

Great service

Évaluation :

1

Again, this was not per chosen drop off location. It was once again randomly assigned to me. Again a very big inconvenience and very unprofessional.

Évaluation :

2

it took way too long to rent (45 minutes!).Even after all appropriate information was preloaded online. The truck had lots of sand in the bed and there was what looked old food on the seats in the cab.

Évaluation :

4

Tried to return the vehicle after hours. Using the Uhaul app the location option did not work. The pawn shop personnel informed me that the location equipment was not working. Made for an inconvenient return.

Évaluation :

1

I order 3weeks in advance. 12 truck got email day before they had give me a 16 cause didn't have 12 .arrived in morning to get truck . In it was only a 20 truck . Which was way to big.

Évaluation :

2

It was extremely far for me to drive. I passed three UHaul stores with many trucks before arriving at my pickup spot. The phone service is horrible in the area so mobile pick up took a long time. The U-Haul

Évaluation :

3

The Uhaul portion of this business was not well marked. There was not much room to park and nobody available to help

Évaluation :

3

The drop off was taking too long. He was moving the truck several times and had to retake pictures. I was waiting patiently and was not told that he was finished untill I asked. I could have been on my way and he could have done most of the tasks after I had checked in.

Évaluation :

3

The appliance dolly was not in the back, no phone call or notification to announce could not accommodate. The truck was newer and was in great driving condition!!! The only problem was it was parked front facing into a dark back alley, and it took a bit to maneuver out.

Évaluation :

2

It would be nice if uhaul makes it clear if you're picking up a truck from a "self service" location. I was born last century and assumed there would be a human to give money to in exchange for keys to a truck. Many thanks to the rep on the phone who had saintly patience talking me through the process of using my phone to get the keys.

Évaluation :

2

Truck was difficult to get out of parking lot due to being parked in the back of the lot with cars parked around it from business beside it. I had to wait in the truck for almost 1/2 hour after getting the truck because I could not get through due to limited space for passing on the drive out of the lot. I called uhaul three times following pickup as I wanted to verify if I could drop off at a different location, free of charge due to these issues and after pressing "3", half an hour passes without an answer. Once I returned the truck, the app would log me out every time I submitted a picture and would make me start over. Tried the app on my bfs phone and ended up with similar problem, but despite location services being enabled, wouldn't track our location to return the truck. Finally got a hold of someone at uhaul after almost an hour of trying to return the truck at drop off location and she was extremely helpful. I have rented uhaul many times in the past and will not be doing so again with the app. Wasn't worth the aggravation.

Évaluation :

5

Best renting experience ever. Friendly staff. Answered all my questions. Continue your great service

Évaluation :

5

I went to a storage facility and they told me to schedule the rental on the app, so I scheduled the rental over the app. The app is terrible, it doesn't work right, I couldn't change the location of the drop off, add a dolly to the rental, etc. I called the U-haul 1-800 number and waited on hold for 20 mins so I drove back to the storage facility and they gave me the number for the U-haul regional manager Eric Petit (first name may have been Mike) He was the rudest person I have ever spoken to on the phone, was not helpful, and acted like I was I bothering him by calling him. Anyway, he told me he would reschedule the rental, add the dolly to the rental, and call me back once he had done so. I never heard back from him, never got the rental rescheduled, and never got the dolly. So while the location I picked up the truck and returned it was fine, and the truck was clean. I will not be using U-haul for my next move simply over the negative experience I had with Mr. Petit. I will pay the extra money to Ryder or Enterprise to not have to deal with the headaches or the rudeness.

Évaluation :

3

The truck smelled heavily of cigarettes. Other than that, everything was ok.

Évaluation :

5

The only issue I ran into was trying to perform the mobile pickup at 12pm. I converted my order to the mobile but when I arrived and attempted to pick it up, the online site kept looping between pick up your truck and my only option was to "Learn More". The UHAUL person was not there until 2PM, it wasn't a huge deal but a little frustrating. The UHAUL person ended up converting back to the traditional because the mobile pickup was not working.