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Reginald Coates
Customer Reviews for Arrowhead Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went smooth. Excellent service à la clientèle. Keep it up!
Jody BrinkAll went well. Hard to improve. Smooth NO issues. Thanks
Bryon JamesonThe staff at this location was without a doubt courteous and knowledgeable. They made the experience smooth trucking.
michael scotchlasVery nice staff!
Lisa BozzoJessica was very friendly and knowledgeable about her job at Uhaul. Moving is a very stressful and exhausting experience. To have patient and kind people really makes it easier for everyone!
Richard SmithHave someone load and unload the truck for you 😜
JOHN LYLESRepresentative was absolutely awesome and courteous. One of my best experiences with uhaul.
Juliana AvilaThe lady was very nice and helpful!!
Brooke PridemoreI put gas in for $12 at Valero, and I was charged a gas fee of$14.25. The gas when I left was at the notch after 1/2 ??
Annette MinguraYour person I think it was Jessica that helped me she lives above the office was so helpful and just a pleasant person to deal with, wouldn't change a thing, Thanks for great service, also the folks I dealed with over the phone were very on the ball with getting back to me about the availability of truck I was trying to rent.Good Job All. Thank You Peter Uvalle.
peter uvalleDirections said it was on the right side of street- it was not. A bit confusing to find correct entrance but folks in gas station gave directions
Janet BolingBeautiful! Friendly, helpful! Efficient! Thank you so much. Shannon he yan
SHANNON HENYANVery good service. Went out and cleaned truck before releasing. Extremely cordial and thorough
JOHN SHEPARDSFantastic service! Thanks for being so great!!!
Michael AntonacciNone needed , Jessica and Becky were fabulous I couldn’t have ask for better service in any area.
PATRICIA PAGELJessica is the best. Very professional and efficient. The only issue I had and it might have been my fault was the gas charge when I received my invoice. It seemed too high and I should have checked initially.
CRAIG GIOIASuper friendly and helpful staff!
Bradley JimenezJessica was amazing, I was well cared for. Equipment was perfect and I loved that truck! No improvement needed ???
Chrystal Nava-BrownJessica was Amazing! Friendly, professional, and helpful. This will be my only uhaul rental place from now on. :)
Ryan BuelerAfter a couple near misses on whether or not my reservation was in the system and would be at the local site or not, we were delivered a new truck with additional blankets. The end result was excellent!
Joel RudeYou can’t do more! Just enjoy happy castomers!
Elena DementievaJessica is Great
John ZeeJessica was awesome. Very helpful!
LAURA COLEMANCindy was great
John ZeeThanks for all your help, Jessica
STEVE LEVERETTJessica and Cindy were fantastic! Helpful and always friendly! We have rented a 10' in the past and will do so again. Great facility!
LISA TOOLEYWas very convenient for me as I have my storage at this same location
Lorraine GumpI just hope U-Haul continues to have a Rim Forest location!
LINDA JOHNSONShe helped alot.
Maria DemarcoClosest thing to an Irvana experience I have had in awhile? Does this help? Thanks, Chuck
Clarence BrasherGreat customer service !! Overall wonderful experience.
David StrohI really can't think of much to improve upon. The van was clean and ran well. The only thing that comes to mind, and it's minor, is a tachometer in the dash... A reason being that this model of van provides an automatic transmission with "Drive", "M", and "1". M is for manual shifting, using +/- buttons on the steering column's shift lever. But here's the thing... without a tach it's hard to tell what the engine's rpm's are, so that you shift correctly. For example, on my Jetta, there is also this option, and there is a tqch, so I can see that I need to shift up at around 3 000 rpm's as I'm going up a steep hill. The van is fine the way it is, really... but on future models you acquire you might consider the tach option, as this allows drivers to operate the automatic transmission more gently... to promote a longer lifespan on the transmission. Just a thought. Really enjoyed the rental experience... Thank you very kindly!
jeff westernBest U-Haul place on the Mountain !
JESSICA DURANExcellent excellent excellent
Jessica DURANFantastic people working there. Best service from U-Haul ever.
Daniel lawrenceWalk through if the truck was not performed. Attendant did not give appliance dolly, just indicated everything was ready to go. Once to location we had to drive back and get the dolly. Roughly 8-10 miles of our trip was because attendant did not give us the dolly we needed and we were charged for this. System was also down when we arrived to pick up uhaul and took 30 minutes + to rent the truck when there were no other customers.
Thomas DuryeeAgents at rim location did not know what they were doing. They mismanaged my entire rental. There was a lot of miscommunication between the rum location and dispatch. Wrong dates. Wrong drop off location. Wrong charge. The truck was turned in on time, but I was charged for another day anyway. I had to dispute the charge with my bank. In contrast. LAUREN and Andrea were knowledgeable and efficient. Agents at rim do not seem to know how to use a computer. Please retrain these agents.
lisa OLSONBest location
MICHAEL HOLLINGHURSTJessica is amazing!
LISA TOOLEYNo improvement needed. Excellent customer service!!!
Susan PiroloGreat experience.
HAYLEN VANKOPPENI have been to several U-Haul locations and the customer service here was by far the best. Jessica was very friendly and helpful with all my questions and concerns. The bill was exactly as was explained (which has rarely been my experience) and the return process easy.
CODY CLARKEBest customer service on the mountain.
IRMA REDMANThanks to the staff at Rim Forest Storage, and especially to Jessica, who helped explain everything and make our move a pleasant experience.
MICHELE MARTINEZThe staff were so nice and friendly and fast. Love this place and the people there
MARK ELSWICKJessica was so helpful ... and very nice. I will refer friends and family.
LISA TOOLEYExtraordinarily expensive I would not recommend this place to anybody because it is extremely expensive
GREGORY SIMPSONCalled with a simple question and the lady was rude and ignorant. Called about 2 pm
RACHAEL HOPEImpeccable all around.
CHRISTEL CRATERJessica is always helpful and great customer service
Gregory Allenlocation drop off was not where I wanted. I was told to go to a location that was 41 miles away (82 miles round trip) when a location was only 1,5 miles away. I was charged a $75 fee for dropping off at the wrong location.
Greg StichNothing.
ANDY SEDLAKNothing.
ANDY SEDLAKThank you for excellent follow through. No units available for my needs, yet Bill took the time to help me find a "sister facility" down the hill!
Elizabeth BowmanThe woman who handled the rental was professional, warm and courteous.
Thomas MillerOnly drawback was new U-Haul software that the manager did not know was coming and was not knowledgeable about and took a lot of time trying to figure out how to use. Very polite and overAll satisfied
GARY MIDDLETONThe people who run this business are really awesome. They explain everything about the vehicle accurately and are the best in the business!
kevin presleyBill was terrific
James McmurrayBill and Beth Strahan are outstanding representatives for UHAUL. They do an outstanding job managing Arrowhead Storage.
ANDY SEDLAKThe back wheels just kept spinning. Truck wouldnt go anywhere. 2 1/2 hours for a 15 mile ride to and back to pick up just a refrigerator.
Donna CagleThese folks are super nice, efficient and helpful.
Philip SimmonsNothing. Bill and Beth Strahan (operators of Lake Arrowhead Storage / UHaul rental site) do an outstanding job. Excellent service à la clientèle.
ANDY SEDLAKNothing I can think of that could be improved here. Perfect in every way. I've been renting from U-Hail for over 40 years, and although employees have always been great, this was the nicest and most profession U-Haul renting experience I've had yet. Merci.
Craig Jacks