Customer Reviews for Arthurs Auto Repair
(U-Haul Neighborhood Dealer)

Évaluation :

2

N/A.

Évaluation :

3

only thing was when putting gas in truck was very difficult on it stopping so many times, took 30-40 mins to fill up

Évaluation :

1

Overcharged 100 miles 100 dollars

Évaluation :

1

I was told by Marc, regional manager I woukd not be charged for the transaction because of the issues with the provider and condition of the truck.

Évaluation :

2

The Truck Needed To Be Clean More And The Truck Barely Wanted To Drive

Évaluation :

2

The mobile pick up process is too arduous

Évaluation :

1

They need good truck, the truck air condition was not working with weather very hot was terrible experience I had with Uhaul

Évaluation :

2

Dolly not available at pick up location. Was sent to a secondary location where the dolly was not available either. Informed to go to another location over 8 minutes away. Could not go as my time frame for moving was closing quickly. Made moving more difficult and caused inconvenience.

Évaluation :

3

We asked and paid to have a dolly, but it wasn't with the truck. Then we couldn't reach anyone in the office for the next few hours, we tried a few different numbers and no response. So, we paid for something that we didn't get to use, but we desperately needed because my husband had to unload the truck alone in Washington, NJ.

Évaluation :

5

Arthur is easy going and very accomodating. Would go out of the way to visit this location rather then the larger UHauls.

Évaluation :

1

Me cobraron un cargo de limpieza de $40 injusto, porqué entregue el camión totalmente limpió y en perfectas condiciones. Eso es injusto ese cargo, espero que Investiguen y me resuelvan esa situación lo mas pronto posible.

Évaluation :

1

the guy was nice but they over charge me and I got the wrong truck, I absolutely wont use UHul again

Évaluation :

5

Excelente

Évaluation :

5

Always a pleasure. Thank you Arturo.

Évaluation :

5

excellent service?? I have nothing more to say

Évaluation :

5

Nothing. Pick up and drop off at Aruther's Auto was super smooth. Very polite and helpful. I'll be renting uhaul from that location again soon. Thank you very much for your help.

Évaluation :

2

I'd like a refund for the two dollies and furniture blankets that the area did not have that I paid to rent. Very frustrating to not be told that the items weren't available until I got there

Évaluation :

1

Was scheduled to pick up van at 10am. Got there 9:50 sharp and had a bit of complications with the representative. Did not get the van until a few minutes before 10:45. Representative did not hand over key when screen said I was good to grab one. Had to call uHaul office and someone there let him know the contract was complete. Upon entering the van, the maintenance light came on in the dashboard. It said tire pressure was low, the van had low tire pressures causing milaeage and gas to go down drastically! None of this being my fault but overall had a horrible experience with uHaul and nothing to compensate for the problems I faced. Will not be renting from here again until otherwise.

Évaluation :

1

Showed up at 9:05 for a 9M pickup no one showed up to the establishment until aroun 9:40am did not leave establishment until well after 10am . Unacceptable

Évaluation :

5

Easy and friendly.

Évaluation :

1

Was very convenient to my living location!

Évaluation :

3

Hi! The personnel at this location was very nice and very helpful. We had to drive 30 minutes out of our way to pick up the truck. We were originally told that pick up would be in Jersey City, NJ. Not happy for the added stress in driving there. Not happy with the U Haul representatives that I spoke with on the phone. We ordered a 10 foot truck and had to take a 15foot truck, also was not discounted for the $100 difference. The representative gave us an extra day, which was no use to us. Very, very upset with UHaul, we would like to be reimbursed for the difference of renting a 10 foot truck. Like I said it was very stressful to get an email saying we have to take a 15 foot truck to drive in a busy area because there were not any 10 foot trucks available, then to have to pay a higher price then what we were expecting, plus drive 30 minutes to pick up the truck. Such a bad experience!!!

Évaluation :

3

I booked this truck two months ago from a different location and was notified less than 24 hours prior to pick up that it wasn't available. This is the second time I had to go out of my way in a panic. I don't beleive I will be using uhaul to move in the future if this is the way you do business.

Évaluation :

3

Couldn't get an emailed copy of my receipt nor could I get a printed copy. Rep sent a pic of the computer screen. Chains were left low causing drag. This was pointed out when the trailer was dropped off and rep asked who hooked up the trailer. Nonetheless, the rep was pleasant. Need better working office equipment.

Évaluation :

5

People were very helpful and informative.

Évaluation :

1

First and foremost I got no help from anyone when trying to find out the different trucks I should use, customer service is the fucking worst because I was on the phone for almost 9hours and the live help was well shit. Like no help whatsoever so I would not recommend this garbage to anyone after the way they treated me which is non at fucking all

Évaluation :

1

My reservation was for 9a the rep didn't show up until 9:45a I was completely annoyed because my original request was for another location at 8a so instead of being delayed 1 hour I was delayed 2 hours. This was completely unprofessional and as my 1st experience with U-Haul I was disappointed.

Évaluation :

2

I sent a email to corporate office about my experience with Uhaul.

Évaluation :

4

THE MANAGER of the location was late but very helpful and made every effort to accommodate.

Évaluation :

5

A reminder about gas refilling would be good.

Évaluation :

1

The location was late in delivering the truck to us and the service was slow and poor.

Évaluation :

3

I had to pickup at a location different than I requested.

Évaluation :

3

I had a stress free experience and will rent again.

Évaluation :

5

The representative was VERY nice

Évaluation :

4

Very friendly and helpful. Had my drop-off processed quickly. Close to Newark airport, so handy for a speedy exit. A little off the main thoroughfare however, so had to call an Uber rather than being able to flag a cab. I'd happily use this location again.

Évaluation :

3

When someone wants to schedule a pick up and you guys confirm all the details try not to change them for your convenience I was scheduled for Hillside then sent to Elizabeth and when he did not arrive to work on time you tried to send me to Linden. The customer is not here to accommodate you you are suppose to accommodate your customer

Évaluation :

5

They were very friendly and helpful in this location. I would recommend this place to everyone.

Évaluation :

5

he place was a dump but the owner was very friendly and helpful.

Évaluation :

2

Didn't put the car dolley on right, first time it came off can.

Évaluation :

5

Not a thing. Everyone that I deal with that is involved with Uhaul was great. This was my first time ever using uhaul.I will continue from this point on. Thanks again Uhaul for a stress free move!!!