I do not appreciate the change in pick up location, spending extra $$ driving because of the location change, still be charged for the equipment I requested but that wasn’t available— disappointing at best
MICHAEL H
Customer Reviews for Excel Trading LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We keep getting the oldest truck on the lot, which is disappointing. The breaks also needs to be looked at.
Marius bI'm used to renting with a person at a counter. So doing it online was a little bit confusing for me. Something I guess I need to get used to.
Anthony CThe guy who runs this particular uhaul pick up spot is amazing! He was answering me all day long on EASTER a holiday and was so so much help. He was professional and made sure that I got what I wanted/needed. Answers very quickly and cares about his trucks! Go here for your moving trucks! Very pleased! Thanks for making my move easier!
Brooklyn RThe location is very convenient for us. The issues we faced: The 15' Truck we reserved was not available at our pick up time. Someone got to the truck before we arrived and departed. The 1/2 dozen pads were not available for us. The app would not let us pick up the truck we reserved two days prior. The location is a Gas Station/Convivence store with no counter help. When called, first representative was not helpful but did forward my call to a rep who assisted us with a different rental (10 Ft Truck) and then forwarded the call to another rep who stepped us through the process...when returned the 10Ft Truck, the app could not find the location. Called again the the rep noted our file and by the end of the day, received the email with the final bill. Recommend to make the app more user friendly and let this location know the issues.
ROBERT Athe self service app is bad, had to call for help 5 times. 3 times your reps did nothing, luckily the other 2 times the reps were able to help me with a manual pickup of the truck because the app wouldn't work and the drop-off, again app wouldn't recognize my location on android phone
Justin MA+
Vito M