The lady who took care of me yesterday/today and last year as well is very friendly…. They are understanding… and very good customer service… never have an issue with them….
vanessa M.
Customer Reviews for Bargain Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great truck could of been clean a little better but I brought it back exactly as I got it
Davonte M.Very friendly people to work with. There's a knowledgeable of their job and excellent customer service. I give these people a big thumbs up thumbs up 10 points.
Sharon P.Love this place. Only one I will ever use.
MARK B.Rien
michelle A.Excellent service!
Rebecca S.The ladies helped me tremendously. Made sure o understood everything and was prepared!!!! Excellent customer service!
shanna S.Very nice customer service. The young lady was super nice and very helpful
henry P.Dee was great !
daniel L.The U-Haul smelled like smoke and had some items (pocket change, dust, etc.) left from previous users. Also, no fault to the dealer, I was not aware that there is no rebate for unused mileage and days. I was allowed three days and 485 miles. I knew I wouldn't need that much, and was told I could receive a refund for unused days and mileage. I turned in the truck a day early and 100 miles short of the allotted amount, but only discovered then that there is no rebate. Had I known this, I would have rented through a different company.
Matthew B.Awesome location!!!
Donette R.Very pl
John W.The first 2 5x8' trailers lights didn't work. Owner subtly blamed my equipment being at fault, but was proved wrong when hooking up lights on the 3rd trailer. Other than that, site wasnt an issue.
Raymond S.This location is the best ever !!! Easy pick-up and drop-off !!! These people are friendly, knowledgeable and ready to help !!! I am very pleased with Toni and her employees !!!
John F.Nothing.!! Customer service was AMAZING.!!!
Bruce C.Excellent and friendly folks
Ron J.Nothing! Great customer service
Avery D.Out the door to accept the return before I could get inside. Very nice and very good service.
Michael W.The whole crew is very caring, knowledgeable, and helpful
James M.Amazingly nice person who made the drop off super quick. Awesome!
William L.They were great and very accommodating. Thanks again, David
David R.If you rent it for an 8-hour period and you return it in a 4-Hour period there should be a compensation for that 4 hours that you didn't use
Bob G.I ended up at the wrong Uhale facility. The ladies were very helpful in switching my reservation and helping me in any way they could.
ADRIENNE R.Stop the up charging without talking to a customer. For $25 dollars in up charge you lost a client. I dropped the trailer my self called uhaul and checked it and got charged a drop fee wtf.
Aaron L.Very Friendly! I am a repeat customer and will use Bargain Barn again anytime I need to rent! Merci!
Robert N.This location is always very helpful and Courteous
Timothy M.U-Haul needs to make available more vans, trucks, and smaller than 15-20 foot box trucks for customer convenience. The ladies at Bargain Barn in Grand Bay, AL where I rented from were knowledgeable and efficient.
ray B.First make sure they log miles on EVERY trip correctly! So the computer and truck match! I was almost charged 80 miles for a 20 miles trip. If it hadn't been for Ms DeeDee and Ms shannon taking time to listen and looking back in the record, I would have been over charged. These two women did a awesome job!!
Marie L.They were there for us, quick and easy! Thanks.
Steve P.fast and easy
Kenneth H.Excellent customer service. I will use this location again.
Greg S.Very friendly, awesome service!
Jimmy H.Nothing, the service was outstanding.
Joe M.Vehicle was clean. Ladies who work there are wonderful. Couldn't ask for better. Truck has a rattling in the drive train sounded like a loose or cracked flywheel. Front end staring was loose. Please check steering box and there was a slight order of hydraulic fluid
Richard M.DeeDee was very helpful
Fredrick J.I have known the manager Toni and her family for 50 years. I have used her 3 or 4 times. Always had a good experience
MCCONNELL H.Keep up the good work
heather S.Friendly staff and good equipment! Cruise control would have been nice.
pierce B.Quick, easy, and convenient. Staff was very nice.
Gina H.Best UHaul dealership in Grand Bay!!!
michael B.SHE was so helpful and courteous. Called to make sure if everything was ok . Excellent Vendor .thank you
Buton T.This people are awesome kind....
tammy V.Got charged cleaning fees and late fees for clean equipment and late fee for equipment that was early but I also left extra gas in it and gas is only fee I didn't get too
kristie H.Que pouvons-nous améliorer pour les prochains clients? Not a thing! What you're doing is just fine The trailers that we have rented have all been in great operating condition, always clean and the staff was happy to do the trailer hook up and verify everything was operational.
michael B.The service team was very nice and professional. They were extremely helpful and patient with all of my questions.
Nath W.Bargain Barn is the best U-Haul location I've ever used. The other ladies are nice too, but Shannon always takes care of my rental needs. Merci.
THOMAS O.Great rep. Knew just what I needed and had it on the lot. Was a quick and thorough rental. And a great price. Sweet kind lady whom I'll use again I am sure. AAA ++ .NO JOKE !!!
Timothy T.Very helpful and pleasant to work with
Timothy M.Five star all the way around!
David B.Excellent experience all around
Roger P.See above
John A.Very helpful and easy rental process!!! Nice people
amy F.Everyone was extremely nice and helpful! Made the experience smooth and easy to do! Would gladly recommend them to anyone!
shanna S.This location is always very helpful and always has what I need
Timothy M.Everything was great
Lisa M.The staff are very friendly and help make the rental process as easy as possible.
Diana A.Great customer setvice!!
carolyn E.