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joan m
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The strap on the tow dolly where not long enough to secure the vehicle tires..the ramps on the dolly needed oil or lubricant the strap ratchets were rusted..and hard to make work properly...
James CA/C did not work in my truck. Photos wouldn't upload correctly to document on the uhaul site.
Michael PGreat job
DADS CWe had no problems great rental
Vince PYou are all great and we’re immensely helpful, thank you
Darold BGreat experience overall. Reserved the truck with only 30 min notice. arrived and truck was ready to go. Friendly and accommodating associate, was in and out in approximately 10 minutes.
David CThe truck drove very oddly.
Clinton BThe personnel did great.
Jesus MNothing! The process was quick and easy pretty simple the manager went out of her way to arrive early and wasn't even asked to! Great customer service!
DEBORA CCAME IN THE STORE AS I RESERVED THE 20' TRUCK INWAS CHECKED IN THE EMPLOYEE TOOK ALL MY INFORMATION ID AND EVERYTHING WENT SMOOTH, I RENTED THE TRUCK FROM 5pm-10pm. PER THE EMPLOYEE SAID ITS OKAY TO KEEP THE U-HAUL UNTIL NEXT DAY DUE TO THE FACT THAT STORE CLOSES BEFORE 10pm SO KEEP THE TRUCK AND BRING IT BACK WHEN STORE OPENS, SO I DID. THEN, THE NEXT DAY COMES, AS I WAS TOLD I CAME IN WHEN STORE OPENED AND RETURNED THE TRUCK AS I WAS TOLD AND THE EMPLOYEE THAT TOOK CARE OF ME NEVER CHECKED THE TRUCK BACK IN. SO I GO HOME AND I GET HOME AND RECEIVED A CALL AND A TEXT MESSAGE THAT I WAS 17 hours LATE ON RETURNING THE TRUCK AND IT WAS GOING TO BE REPORTED STOLEN. THEY SCARED THE SOUL OUT OF MY BODY.. WHEN I HAD JUST GOTTEN BACK FROM RETURNING THE TRUCK. I SHOULDNT BE ACCUSED OF SOMETHING THAT I DIDNT DO. They should've checked before accusing me. Anyways I am not going back to that store. I DONT RECOMMEND IT TO ANYONE.
Maria MThe worker that helped me was very kind, helpful, and efficient .
CHALRES RNever got my refund back These guys will take it for themselves
Seledonio ZGreat staff. Friendly and fast. Great neighborhood location.
Thomas KMy daughter recently needed to rent a truck. The lady there really helped with the process which involved my daughter driver license that was having trouble scanning She was able to work it out. I live in Maryland so I was not able to be there to physically help…. I would like her to know I really appreciate her help….. helping my daughter. Thank you!!!
Lashunda DThey make it super easy
Nate RAce Hardware was excellent. The young man who disconnected the trailer was very helpful and polite. This is in contrast to my experience in Carson City where I encountered people who were rude and not helpful at all. It is disheartening to deal with people who show such disregard for customers.
John CThe interior of the truck was just beat up. It seems the vehicle has been used hard. Visors hanging off, dropped down at random times, the truck ran fine and it was clean, but I can't imagine what it takes to beat a vehicle that hard in so few miles. 24/7 check in, check-out isn't much easier than waiting at the counter. I assume the kinks will get dialed in over time.
Douglas HIt would be helpful to state the size of the gas tank somewhere inside the truck so that customers don't have to overfill the tank when returning the vehicle. Showing fractional indications without knowing what size the gas tank is - meaningless and not fair to your customers.
Debra MEverything was great, service was good!
MARLA J$19,95 Per Day should mean 24 hours and we should not be pressured to return a vehicle before that time. Either Rent the vehicles by the day or by the hour but enough of the double speak. Being pressured to complete a tiring task more quickly than advertised is not a shrewd business practice it is just plain misleading and dishonest.
vain sEquipment was clean but less than a mile into the drive the empty fuel light went on. Idk why you would allow your vehicle to be rented without checking if there is adequate gas first
Alexandrea MExcellent
ERICK GThe customer service at the location was tremendous. I can't say enough about it.
Robert RYounger guy that usually does the uhaul check ins is always a grump in the morning. Does his job, but almost seems angry that you're there to get a uhaul. Location is convenient for me, but if I had a better option I would go elsewhere.
Nathan DNone. Went very smoothly.
ROBERT RGentleman who assisted with the rental seemed to be inconvenienced by the transaction.
Carol WEven though I mistakenly reserved a truck from a far way Barry's Ace in error, Yvette at the Barry's @ Northern & 12th extended superb customer service & thoroughly exceeded our expectations in every single way! I love Barry's Ace at Northern & 12th, I recommend it to everyone!
Carol FYour U-HAUL agent (Alex) was attentive and professional. I would rent from Ace Hardware again! Sincerely, al lopez
al lI'm very pleased with the customer service I got from the lady who helped me at U-Haul counter.
TRACY GTruck sounded like garbage, almost no power in the engine, transmission hard shifting, clearly truck was not maintained well. Drove a total of 6 miles and these guys charged me for 2 gallons of gas to refill? Are you telling me these trucks get 3 miles per gallon? Fuck outta here
Ian MCustomer service left a little to be desired. Calling and informing me of a drop off location change after trip had started was not ok.
Heather HHave less rude workers
Tamara RI would just let it be known before hand an "after hours" drop off costs 20$ extra…? It was literally 30 minutes after close. And even if the store wasn't closed they have a return box outside. it's a dumb extra charge
Cayla PReally simple and easy one way trailer rental. Zero problems!
ronald dNothing, everything was great
BRIAN ESuper easy and quick. Staff very friendly and prepared.
Kyle POnly after confirming my reservation with a service rep was it evident the pickup location had changed. This was a hefty cab fare from the Mesa airport. The whole process could have instead been automated with a clear web-based UI. Or have some kind of prepayment structure that obligates locations to hold inventory on a time-related basis. This location was alright in terms of getting us on our way, but upon stepping in, we were asked to leave carry-on luggage at the entrance until they learned we had reservations. No can do when there are life-critical things in there. Am relieved this wasn't an impasse since these trips can be exhausting and expensive. The store was stocked with support items like Fix-A-Flat and manual winches, and the staff were nice besides. But between that initial salutation and "don't steal" signs, the place needs a friendlier vibe. Securing a location with surveillance and locking down items of value seems more effective than expressing distrust. It's off-putting to legitimate customers and merely tips off would-be offenders.
Dustin COverall good experience , staff friendly when returned rental!
AVI MI was charged for the use of a dolly and blankets when Alex told me that there would be no charge for them.
SEAN BThis is my neighborhood Ace store and the people who work there always the best!!!
Mark BProbably a hook or some kind of equipment for the utility dolly so its not banging the inside of the truck when making turns or stops.
ruthie oThe tech who helped hook up the trailer was great.
Thomas KThe service was terrible. People were very rude. The truck was dirty and I was WAY overcharged for gas after I returned the truck. THERE IS NO WAY I SHOULD HAVE BEEN CHARGED FOR 4 GALLONS OF GAS. I DID NOT USE ANYWHERE NEAR THAT MUCH. I ONLY USED THE TRUCK FOR A FEW HOURS AND ONLY DROVE A FEW MILES. IF ANYTHING I SHOULD HAVE ONLY BEEN CHARGED FOR ONE GALLON OF GAS. THESE PEOPLE STRAIGHT UP ROBBED ME!
STEPHEN SRien
Charles DVery helpful!
Alicia FGreat people, friendly, and professional. There were a few sign in and sign out process, that Uhaul is strange about. Especially taking a photo of both sides of license, and sent thru text. I don't like sending by any electronic filings.
Bill MThe staff I had helped me with all the hookups and information needed for a safe experience. Trailering in the mountain roads in Arizona can be tricky. It was good to know the setup was right.
Phil K