Customer Reviews for Bear Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

5

On January 29 I also rented a U-Haul and Ventura and the gentleman that helped me his name is Michael was super nice extremely extremely nice I highly recommend him was very stressed because of the move, but michael really made my day and he’s located in Ventura

Évaluation :

5

Eddie was so helpful and the movers were the best!!

Évaluation :

1

Pick somewhere where you can park the truck.

Évaluation :

1

Customers of the restaurant next door took up all of the parking spaces in the lot where I was to return the truck, ignoring the signs that unauthorized vehicles would be towed.

Évaluation :

4

Returning the truck after hours was frustrating. I logged as directed when returning the keys. It took me to a page that asked me what kind of truck did I want to rent. No instructions to follow came up. After 25 frustrating minutes standing in the heat, I finally called UHaul and concluded the returning process on the phone.

Évaluation :

5

Amazing service! Will absolutely be coming back and referring friends. Easy and efficient. 12/10!

Évaluation :

3

I had completed all steps for express checkout online, but the process still took 20 minutes. Also, the address of the establishment was confusing. It has a Milpas street address, but it's actually on a side street. I tried to call several times to clarify the location, but no one answered the calls.

Évaluation :

5

The representative at this location, Juan, made everything quick and hassle-free. From pick up to drop off, everything went as smooth as silk, better than any rental service I've ever used. Thanks for an easy transaction.

Évaluation :

5

Great service and honest

Évaluation :

5

I worked with the gentleman on site he was informative,friendly and very helpful. I will definitely use again when needed.

Évaluation :

5

The guys at Bear Automotive were friendly and helpful. I would recommend this location for U-Haul rentals.

Évaluation :

5

All good,costumer service star ⭐️

Évaluation :

5

Everything went great ! Thank you .

Évaluation :

2

No blankets to rent. The addres is 732 N. Milpas St. That is the address of a restauraunt. After driving up and down the street for a time we called U-Haul. They then prompted us to drive down De La Guerra St. The mecanic business also has two trucks. At minimum, we should have been told it was not viewable from Milpas Street. Correct information would have been helpful.

Évaluation :

5

Convenient location, professional staff, overall positive experience. Je referais appel à lui.

Évaluation :

4

Make 8 hour rentals available early in the morning, I shouldn't have to wait around for it. The earlier I pick it up, the sooner it gets rented by the next person.

Évaluation :

1

The person who works at this station is rude and needs a better job without communication.

Évaluation :

2

When picking up the truck, it was very difficult to get the information through a web browser. Had to be instructed from a customer representative to download the app and then it worked better. The two furniture dollies that I ordered were not in the truck and I was not told that they were out. When going to a local U-Haul store to hopefully get two furniture dollies for the trip, they were also out and could not locate a nearby U-Haul that had them in stock. Had to purchase them for the trip. Even though the truck had air-conditioning, it did not work the whole six hour trip. It was 105° out and it was a very warm day to travel with no air-conditioning. Not a great experience overall.

Évaluation :

1

Air bag light on, not enough gas.

Évaluation :

4

Checked in and wanted a dolly and regular hand truck but they didn't have any. We checked in ahead of time so we had an easy check in and an easy drop off. Hard to find location since it was on an alleyway coming off of Milpas Street. Hard to park on Monday mornings since they had street sweeping in the surrounding neighborhood. Tank half full so we added about 2 gallons of gas for doing less than 10 miles driving.

Évaluation :

3

If a person reserves truck and adds floor dollys, hand trucks, furniture pads, etc. there should be some kind of correspondence that the equipment isn’t available before arriving at the location .

Évaluation :

5

Thanks to full stuff everyone so friendly professional can’t ask for no more

Évaluation :

5

Juan and all the guys there are so friendly and they get you into your uhaul super fast. I love picking up my truck rentals from Bear's Automotive ! A++++

Évaluation :

2

Area was quite messy….and very crowded. The owner was nice, and everything worked well, so transactionally, t was al god…just the location needed attention.

Évaluation :

5

Eddie at Bear Automotive was very helpful and communicative. He made the check in and out process quick and painless. Wish most businesses had it this streamlined. Merci!

Évaluation :

3

I only put 8 miles on the truck. When I picked the truck up the fuel gauge red just under half a tank. When I returned the truck it was just under half a tank. I only put 8 miles on the truck and the station charged me 18 dollars for three gallons of gas. The station never even put gas in the truck. The station charged me for the three gallons less than two min from me returning the truck. If the truck used three gallons of fuel in 8 miles there is something wrong with the truck.

Évaluation :

5

Everything was taken care of well. I'd use this location next

Évaluation :

5

Very smooth experience!

Évaluation :

4

Windows dirty

Évaluation :

3

A little tricky to find and limited parking. The guy who helped me was very helpful and pleasant.

Évaluation :

5

Nothing was out of the ordinary, I was a few minutes late and there was no issue when it came to pick up the rental. Quick, affordable and reliable. Would definitely use again. Cargo van had a nice back up camera and was a smooth drive. Had a little trouble finding the gas compartment when it was time to fill up, but I found it right in the drivers side with the door open. That was my only problem! Other than that though, 10/10

Évaluation :

1

We had an appointment to pick up our rental at 8am. My employee showed up to just wait for someone to open the business. The employee showed up almost 30 minutes late.

Évaluation :

1

today I get an email with an extra charge of $20 for after hrs, we returned the truck earlier at 4:00 pm. Pick up time was at 10 am. 6 hours only. Its NOT a reason to charge $20 extra Also $5 for a sale. We did NOT purchase nothing. To Bad! I sent an email questioning and not answer.

Évaluation :

4

This isn't my first experience with unethical billing and suspicious fees from the rogue's gallery of Uhaiul. The mechanic/Uhaul representative call me later that evening after my move and said, "You left the van dirty. There's a $25 cleaning fee if you don't come back and clean it yourself." I came back...but when the Uhaul monopoly is broken, I'm going to be the first to fly the coop. I have no good-faith with this business.

Évaluation :

5

The person who waited on my was great. I forget his name.

Évaluation :

5

The man who helped us get set up was very nice and got us squared away quickly. We were lucky enough to get a newer truck so it was clean and drove well

Évaluation :

4

Take Cash deposits...

Évaluation :

1

You cannot see that this is a uhaul drop off location easily. Only indication of the Uhaul location is a drop box located behind a corner. pulled over on the street hopped out the car to ask the mechanics if this was the correct place. They stated they could not help and were closing. Directed me where to park. I had to do the return on the phone, it was not clear or easy to return the truck on the phone. Would not recommend for a drop off location, not easy, clear or accessible.

Évaluation :

5

Not a thing. My experience was wonderful. Easy, easy, easy. Nice people.

Évaluation :

3

The van had not been checked in or cleaned upon pickup so we had to wait. The app was not functioning properly and kept crashing and telling me there was an error. There was damage that had not been recorded that thankfully I noticed before checking it out.

Évaluation :

2

I ordered a 20 foot truck and e location only had one 15 foot truck. No notifications. Dirty interior.

Évaluation :

5

Easy pick up and drop off. Customer support was on point when I ran into an issue that was my fault.

Évaluation :

3

Original reservation was for another location. The one van they had for rental was involved in an accident the previous evening. I learned of this when I arrived at the original pick up location. UHaul did not contact me tor provide a van at any other local locations. Fortunately I was able to rent a van at a nearby location. The rental rep was good, tried to oversell rental insurance, the van was clean inside and mechanically sound. The exterior was dirty especially the windshield, there was no washer fluid, which made visibility less than optimal.

Évaluation :

2

The person who checked out our rental charged an extra day when we clearly returned the van ahead of the cutoff time. He blatantly ripped us off. This is not a trustworthy dealer whatsoever and has made me question whether to use Uhaul going forward.

Évaluation :

2

I wish somebody was there. I like the closure of a completed transaction. I had to find parking and cross my fingers. A lot fo responsibility for parking and dropping key into a box

Évaluation :

1

I was charged a cleaning fee and was not told this would be the case. The truck was left cleaner than I found it and someone picked it up Right after me. It was not cleaned in between users. This is unacceptable.

Évaluation :

3

U-haul placed moving pads in my vehicle, which I did not notice until I got to my location. I used them because they were in the truck, but there was no proactive or obvious advertising charge for such service. This is entrapment at its best, and just really, really, really poor customer manipulation at its worst. U-haul is a terrible company and deserves to be noted as such. I will not be using them again; I will share my experience with my friends and family. The private location and its employees that served me on behalf of U-haul (though not U-haul employees) were wonderful and should be noted as such. U-haul as a company = poor.

Évaluation :

5

I love these guys. They are nice, quick and efficient. The truck smelled freshly sprayed with cleaner. I always call them first for my moving needs. Highly Recommend !!! : )

Évaluation :

5

Everything went so well and so professional there's not much to say. I would definitely rent another vehicle or truck from U-Haul. I would also recommend it to family. I'm a happy camper.

Évaluation :

5

Eddie, the owner, was really helpful, friendly, & very, very focused on givibg me a clean & disinfected van. Thx so much to Eddie.

Évaluation :

1

Dolly was missing but I was still charged for it. Had to carry appliances by hand.

Évaluation :

2

NO lesson on how doors operate. Side panel would not open - turns out it was on the key ring. Who knew? When I turned the van in and complained and he THEN showed me, I said that I should have been given this lesson up front. He said "NO WAY". The rental lot is tiny and hard to get a truck out - they should do it for you.