Customer Reviews for Bellingham Coin Shop
(U-Haul Neighborhood Dealer)

Évaluation :

1

The truck pulled to the right when driving. The check engine light was on. The cab light didn't work. I was not provided a code to return the key or told that one would even be needed when returning the key so I had to leave it in the mailbox of the location. I made sure to add a dolly to my order online, I double checked that it was included and asked if it would be in the truck while paying and was confirmed "Yes, its included and will be on the truck" only for me to arrive on site of the move and there was no dolly on the truck. I called and was told "Oh, that's because they don't have any dolly's." So why did this same person look me in the eyes and tell me "Yes it will be on the truck" knowing they did not have any? Not a big deal, I simply asked for a refund for the dolly I never received. However, I have yet to see that refund.

Évaluation :

5

Great customer service at this location!! Very helpful, kind, and thorough.

Évaluation :

5

Friendly fast service

Évaluation :

5

Outstanding!

Évaluation :

5

Helpful and friendly employees

Évaluation :

5

The location is lovely, cool store with alot of collectibles and rare finds :-)

Évaluation :

5

Thank much! You save lives!!

Évaluation :

3

I arrived 30 minutes early for my pick up. Waited. Employees started arriving about 10 minutes before pick up time. Looked at me like I was a homeless person. Told them I was there to pick up the truck. They said I'd have to wait until 10 am when they opened. Went to the door at 10. Still locked. They opened the door at about 5 after and asked me how they could help me. Was probably 10:30 before I got out of there with the rig. Definitely a side-hustle not at the top of their priority list.

Évaluation :

5

Very happy with my rental. Truck was clean, easy to drive. Both pick up and drop off went well.

Évaluation :

4

Free WiFi would be helpful for after hours drop off.

Évaluation :

2

Took an additional 20 minutes to get approved through a process only accesable after I got to the pick up location. It would have been much simpler if I could be approved before going to the pick up location.

Évaluation :

4

This site is a pick up or drop off site by appointment only, not a general drop in and get want you need site. Having said that it was very quick, friendly service point.

Évaluation :

2

In the end, I successfully rented and returned a moving truck, but I was not at all prepared for all the steps I had to take, especially with contact verification (in addition to selfie, driver's license photo and scan). Also, when I attempted to call customer service it was a 15 minute wait. Luckily I got things to work without help, but it was not straight-forward. The process needs to be improved and needs to involve pre-approval through customer service before a renter shows up to an empty lot (in winter), wondering if things will work out. I'm fairly technical and it was not an intuitive process. I fear for most, it would be even harder or unsuccessful. I will not be renting virtually like this again if I can at all avoid it. Sincerely, John Lund

Évaluation :

5

Very helpful!

Évaluation :

5

The online pickup was unnecessarily cumbersome and lengthy. Much of the data entry could/should have been done ahead. Cut into time for truck usage.

Évaluation :

5

It was nice overall. My main complaint was I received the U-Haul with half a tank of gas and had to fill it up both prior to leaving and prior to dropping it off. Overall it was quick and easy and I would use U-Haul again.

Évaluation :

1

Items we had reserved were apparently stolen out of the back of the truck resulting in driving to another location to pick them up. The U-Haul truck share 24/7 was absolutely horrible-it was like being in an escape room to try and get in to the truck. We will never do that again!

Évaluation :

4

The location does not have moving supplies or accessories to fulfill an order made through U-haul, the only have equipment. If you only need a truck, it's a great location, very convenient. If you need a dolly or furniture pads, order from another location.

Évaluation :

4

Tell clients to allow time for check in process

Évaluation :

5

I tried to use the web-app to pick up my truck on move day. At first, it could not find my location, even though location services were active. I finally had to call your help desk, and they cleared a problem after 20 minutes. Then I spent another 20 minutes taking pictures and so forth, but I got to the end and was just about to get the key when your app kicked me off and simply said that it could not complete the transaction. It asked me to start over from the beginning. I tried to start over, but the system would not let me. By then, the u-haul office was open and the nice guy there tried to help me, but he could not complete the transaction on his system either because my original attempt to get the key was blocking his system. Another call to your help desk and they cleared the problem and the nice u-haul guy was able to process my rental on his system. All in all, it took an hour and a half to pick up my rental. That is HORRIBLE !! The web-app for pick-up and drop off is a good idea (five stars), but my experience with YOUR system was totally unacceptable! (Minus five stars).

Évaluation :

1

Our U-haul kept getting double booked and we were also told to go to anacortes to pick up a u-haul when that's an hour drive for us. Your customer service was absolutely terrible. The lady didn't even try to get us a different U-haul after ours was double booked. Won't be going to U-haul again.

Évaluation :

5

Reserved a utility handtruck (commonly referred to as a dolly, the kind that has two wheels & you haul heavy stuff upright with) alongside a 10-foot truck - by the time I got the truck to my apartment to start loading it up, we discovered the handtruck was not in the back. Come to find out that, in addition to the U-Haul location receiving 10 trucks instead of their requested 4, they were not provided any U-Haul equipment so the location I picked the truck up from loaned me their sole handtruck for the duration of my rental.

Évaluation :

5

I want to shout out the young man who helped me as he was extremely professional and had outstanding customer service. Thank you for such a positive experience in a difficult time.

Évaluation :

5

This survey asked the wrong questions. The person that helped us was wonderful. HOWEVER...the Uhaul website and system was TERRIBLE! I made a 9am reservation with the mobile app pickup 3 weeks prior to my rental. I arrived at 9 and started the checkin and was told that it was a 'hand delivery' and I had to come back at 11. I had $200/hr of helpers waiting for 2 hours because your website messed up. Then I arrive and my reservation doesnt show up on their screen. He had to call a help center that was just someone saying "I dont know" over and over. He then had to call some supervisor and that person did something that made my reservation suddenly appear on their screen at the coin shop. So in summary: Be less worried about how well your contract agent locations do and be a LOT more worried about how your system is utterly broken.

Évaluation :

5

The UHAUL Credit card processing was down when I picked up my UHAUL and the people at the Coin Shop were extremely helpful and efficient in their problem-solving. Highly recommend

Évaluation :

5

The people at the Cornwall location were very friendly and helpful when dropping off the truck. They made it super easy.

Évaluation :

3

The after hours key drop off box wasn't clearly labeled. Please fix this!

Évaluation :

5

Helpful and flexible staff.

Évaluation :

1

We were down graded without being warned and forced to use a truck that was not big enough to move our house. There is literally a uhaul location on meridian with many different sizes of trucks in Bellingham, that were available! After being told by 'Krystal' that there wasn't a single larger truck in the entire city!! I don't know why we were tricked like this. Maybe uhaul just wanted to force us to get a trailer or rent a 2nd truck, which we almost did, and suck more money from us? Especially when we were on a set schedule and could not do anything about it. We got up at 4am to get our moving truck loaded. I will constantly share this story to everyone I know in hopes they won't be subjected to this disrespectful, frustrating and bullying tactics.

Évaluation :

2

The only thing I would change is to have clearer markings on the key drop box at this drop off location , as it looks nothing like the photo in the online directions. There was only a black drop box (which looks like a mailbox for the antique business at that location), and then a smaller, inaccessible locked box with a UHaul sticker on it. I did put the keys into the black "mailbox" drop box, but was not feeling very confident about it when I left.

Évaluation :

3

I was very disappointed that my pick-up time was delayed by 2,5 hours and location for pick-up was moved 12,2 miles away. I had to reschedule when the movers would be meeting me at my condo as well as when my dog sitter would be off duty in Lacey, WA, since my departure time was delayed. When I dropped the truck off at the U-Haul distributor the app informed me that I owed a little for extra mileage. I am pretty sure the extra mileage was added to the U-Haul from back tracking 12,2 miles on the road, which put me over the mileage for the trip. Mileage as outlined: 12,2 backtracking from Bellingham, WA, to the pick-up in Ferndale, WA +160,3 miles (directly to the freeway from my original point, did not take any detours, took the speediest way off the freeway to the destination, and unloaded) +4,6 miles (stopped at the gas station en route to the U-Haul drop-off point) TOTAL=177,1 miles (Versus 172 mileage I was allowed.) I was moving a piano and, this is on me, I assumed there would be a ramp on the U-Haul truck. The information about this is written on the U-Haul vehicle description at the very bottom, "Loading ramp: None." I had to problem solve to borrow a ramp from a friend when I arrived back in Ferndale. The parking lot at Bellingham Coin Shop had the vehicle well parked for easy exit, but I was not physically able to check the back of the vehicle to verify that this was missing. This is my main complaint about all of this: during the online check-out there was no indication that I may want to rent a ramp for the move, which would have made me reassess the vehicle being rented. I just feel like there was no filter, or question, on U-Haul's end to make sure I was getting exactly what I needed. As I shared all of this with my brother, he mentioned that he had never seen a U-Haul truck without a ramp. I think it would behoove U-Haul to be verifying this moving conundrum. I was trying to figure out why my U-Haul price was $231.97, when during the online ordering the price was estimated as $175 for the vehicle, $5 for the environmental charge, and $5 for SafeTrip, totaling $185. That's an increase of $46.97. I understand the rental tax, but this near $50 increase is horrendous. Looking at the receipt now I think the gentleman at the counter in Bellingham had increased the damage protection plan to the $28 Safemove, which I think was poorly communicated to me at the counter since the clerk asked me to verify which damage protection plan I had selected, which online I had selected "Immediately reimburse U-Haul for damage," since there is no charge up front. When he asked me what I had selected I said that I had requested the cheapest option, which is when I believe he selected the $28 Safemove for me during checkout. I feel like this is on U-Haul with the intentionally confusing labels: SafeTrip and Safemove. Lastly, there was a utility dolly inside of the truck that I rented. I did not ask for one, nor did I use it.

Évaluation :

3

Make sure all the rental equipment is there as requested if the location is unstaffed or closed. I was billed for the dolly we reserved but didn't receive, despite my efforts to resolve this.

Évaluation :

5

Clean truck, easy to get and return.

Évaluation :

5

Thank you all for the 5 star service. Interesting shop too. Lots to see!

Évaluation :

5

In and out fast, no hassle. That place on Meridian has a total shitnob employee and I'll never go back there and actively advocate against its existence because of him.

Évaluation :

3

They didn't know the vehicle was checked in because it had been used by one of their employees. So our reservation was transferred to a location miles away without informing us. We finally did get the cargo van there, but an hour of our time was wasted.

Évaluation :

1

On arrival we were told that the truck had been Siphoned for gas so they weren't sure exactly how much gas was in it. The truck itself was in very bad mechanical shape and had to be jumped two separate times because the battery was dead. We got there at 10:50 to pick up an 11:00 appointment rental. We did not get it until 11:30 because we were involved in a "bidding war" with someone else who expected to get the one I had ordered and would not leave nor would they just give me the keys to the uhaul until they sorted out what they could do for both of us even though the other people had scheduled to use it at 3 and their email even said so. This put me 30 minutes behind schedule and the people who had said they could help with the move couldn't stay the full time because we lost almost 40 minutes when I had been early to begin with.

Évaluation :

5

Truck was a little high in usage and milage and shuddered while driving and hopped when over a certain speed on the freeway, I have used better trucks in my rental experience, but it was fine.

Évaluation :

3

staff was very confused and the process took much longer than it should have.

Évaluation :

5

Quick, friendly, and helpful service from the Coin Shop folks.

Évaluation :

2

There is no clear key drop box situation for after hours drop off. There only seems to be a mailbox for the location with no clear uhaul markings. After searching for 10 mins in the rain and reading notes from other reviewers online I finally decided to drop the keys in the mailbox. The van was great, pick up was easy enough, but the drop off situation should reconsidered.

Évaluation :

1

Got into uhaul had garbage all inside also in the uhaul had over 30 moving blankets was not told where there. Not to mention the dolly was free not strapped down moving so bad I had to stop to see what was in the back. I would never go back to this uhaul. Poor poor poor uhaul...

Évaluation :

5

Fuel gauge was really hard to read.

Évaluation :

5

The rental shop (in the coin store) was excellent! Very friendly and helpful people. However, my final bill that was emailed to me, did not reflect what I was originally guaranteed. I would NOT recommend using U-haul, but this location was excellent.

Évaluation :

5

It was an overall great experience! The staff was super helpful and friendly, the van was clean, it fit everything that I needed in it, and it was fun to drive! I do kind of wish the overall experience was a little cheaper, but I guess beggars can't be choosers.

Évaluation :

5

Nothing. Extremely kind and helpful service from these people.

Évaluation :

3

It took almost 45 minutes just to sign everything and pay for the truck because of the employees not knowing how to operate the system. The truck was also on empty so I had to put gas in it before I even got to use it, therefore spending more money than I was quoted. Everything else went well and they were very polite, just a rocky start.

Évaluation :

5

Ridge and John were amazing - professional, helpful, and personable. Great experience!

Évaluation :

5

Everything was great!

Évaluation :

2

Checking out with the app was such a hassle, would not recommend.

Évaluation :

5

Very helpful attendant.

Évaluation :

5

Nothing both employees that helped were awesome!!! Merci

Évaluation :

1

Where should I begin? Both the building and the counter inside are poorly marked, so I wasn't even sure I was in the right place. When I told them my name and that I had a reservation, they almost wouldn't rent the truck to me because the street access to their lot was closed for the local Ski-to-Sea parade, even though I was easily able to drive my personal vehicle onto their lot through a back alley from another street. Then they tried to send me to another location that only had a 17 foot available (which would have been far too small). After I pointed out that I had a reservation and argued that I was able to easily drive into their yard through the back alley, they finally agreed to rent me the truck that I had reserved days earlier. But just when I thought the headache was over, they unapologetically informed me that the truck had only 1/16 of a tank of gas, and then had the gall to tell me in the same breath that I would be charged a fee for refueling if I didn't return the truck with at least a 1/4 tank. I entered the cab of the truck to find the low fuel light flashing! So the very first thing I had to do was put some gas in it. Additionally, while the outside of the truck was clean, the cargo area had not been swept out, (yet the salesmen were sure to remind me that I would be charged a fee if I did not return it swept out, myself). Unbelievably, the aggravation didn't end there! They were closed the following day when I went to return the truck, so I used the online check-in. As if that wasn't enough of a pain in the backside, I was shocked to find that there was no drop box for the key anywhere on the outside of the building -- and certainly nothing resembling the bright-orange box shown on the website! After circling the building twice, I finally dropped the key through a mail slot that may or may not have been theirs. Even now, weeks later, I'm not sure they ever actually retained the key. The only positive thing I can say for the entire experience is that the truck seemed to be in excellent condition, both mechanically and aesthetically. It is my opinion that this location is doing the U-Haul brand a tremendous disservice and, if other online reviews that I have read are any indication, I am not the only person who feels this way.

Évaluation :

5

Phil was beyond helpful. Service with a smile and good attitude. Answered all my questions and made sure I was happy with my experience.

Évaluation :

2

The truck smelled like there had been a dead animal in it and when I returned it I told the the staff. His response was, we know, sorry about that. The staff that first waited on me did not know the system. When the other attendant asked her if would like him to show her how to use it her reply was sure..Everyone else has.

Évaluation :

2

Update your software. Bellingham location not clearly marked. Discrepancy in rates, truck engine like was on needs maintance.

Évaluation :

1

The fuel level was not as shown in the contract. I went back in and told them, then showed them, yet I got charged for 5,6 gallons of gas I didn't use.

Évaluation :

3

Make a better effort to rent a vehiicle that didnt smell like dead animals had been hauled around in it for a week. And a clean vehicle would have been nice too. Your rental person knew how bad it was.

Évaluation :

5

Fantastic place. Thank you for your help

Évaluation :

5

Was quick and helpful. Excellent service

Évaluation :

5

Truck was dirty. Had not been swept out in the cab or bed. The mobile app was very problematic. Multiple attempts to complete pickup. Had to uninstall and reinstall the app to drop off after trying 5 times to complete.

Évaluation :

5

Easy pick up, easy to drive. Truck in great condition. I had ordered blankets. But they were not in truck. Might be a good idea to have them already in truck. But I called and came back to pick up, they were waiting for me and quickly put them in truck. Shop said I was late picking up truck although my Uhaul email told me pick up was at 11:15, and that's the time I arrived. May want to check on that error. But all in all it did the job. Merci.

Évaluation :

5

Fast friendly service! Will be back should the need arrive.