Customer Reviews for Bennetts LLC
(U-Haul Neighborhood Dealer)

485 évaluations

329 S 1st St   Raton, NM 87740
(Behind Phil Long Ford dealership)

(575) 445-9012

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(575) 445-9012

329 S 1st St
Raton, NM 87740
(Behind Phil Long Ford dealership)

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
  • Samedi et dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

This location has two very aggressive dogs and the owner refuses to put them away. She kept telling me i had to come inside, and walk in slowly. I told her I was not comfortable going inside while the dogs are barking and lunging at me. I asked her to bring paperwork outside. She said it's on the computer. I had to stand outside in 20° weather while I went through the online check in process on my phone for about 15 minutes. The truck i reserved wasn't there, and I had to move up my moving date. My movers weren't available and my storage unit was not available. This location changed my reservation to a different location in Colorado without notifying me. I've had good experiences with Uhaul in the past, but will never use it again due to this location, and this moving experience.

Amy O'Brien 
Évaluation :
5

It would have been nice if the truck had a CD player.

David Hinrichs 
Évaluation :
5

Nothing but great service from this location.

Zachary Cox 
Évaluation :
5

Did phone check in

LEWIS STORM 
Évaluation :
1

The owner has very poor customer service skills and is very rude. Has two large dogs in the office barking at customers. One dog almost knocked me down. I would never recommend this location and will seek other locations in the future.

Phillip Rodriguez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen Hanson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john eastman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris falletti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Hanson 
Évaluation :
5

Nice hometown owners

Caelan Helsel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberle Burke 
Évaluation :
1

The man is rude.. not do much of anything but complain .. NO customer service at all, the ladies are nice and the dog's.

Jeannie Ducommun 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pat Schwarz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Bartkovich 
Évaluation :
5

Marlene was precious and so sweet and made the drop off so incredibly effortless! Also, huge kudos to Pete, who Marlene recommended to help with my unload. He was so strong and helpful and fast!

Karla Morton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donte tucker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Gatewood 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff wolf 
Évaluation :
1

The male owner was rude and treated his wife with disrespect in front of myself. He also charged my credit card for two day rental of a car hauler trailer when I brought it back within 9 hours from the time I picked it up.

DENNIS SEVERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estrella Vargas 
Évaluation :
5

Super nice. Very friendly.

Jeff Hughes 
Évaluation :
5

Marlene at Bennett was SO kind and courteous! I truly appreciate being treated so well after such a long trip

TERRI CASSEL 
Évaluation :
2

The moment I opened the door a big dog and medium size dog came running towards me barking scared me immediately. I never seen or signed the contract because the printer didn't work. I never got it emailed to me either. I escorted my self to the vehicle and did an inspection on my own. I wouldn't go back to this place. The woman was very nice but the dogs were intimidating, licking and jumping on me.

Sue Alcon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim Lehmer 
Évaluation :
5

Thanks for the help I will be renting a trailer this next week so I will be calling you for help thank you for your help Roy

Roy Grant 
Évaluation :
3

The owners were very nice, but they need a younger person, male, do the hooking up and checking wiring, and lights. The older lady was helpful, but she should not be lifting the trailer to ball, and her husband, older gentleman, could not get onto his knees to check connections. So I had to do myself, customer, to keep from having older people doing that manual work. They need more staff, younger males there working.

Paul Gonzales 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN HOEFS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Brown 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie Doyon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Sproule 
Évaluation :
5

Clean wind shield. Very nice people. Merci encore.

Vickie Cordova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sanchez 
Évaluation :
5

The place i rented from was extremely inviting and great customer service i really have no comments on improvements on this particular site

JOHN CELSO WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette Ortiz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roxie Shirley 
Évaluation :
5

You do everything right! Thank you!

Barbara Garcia 
Évaluation :
5

Excellent service, dependable and very user friendly.

Motte Thomas 
Évaluation :
3

The lady there was AWESOME! She went above and beyond to help us out. The man, not so much. Maybe he didn't have enough coffee yet.

Terry Zillmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Swaringen 
Évaluation :
5

Excellent service and kindness and help at Bennetts in Raton, NM!!

Chris Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Garrison 
Évaluation :
5

Fix your computer system. If you have to ask what's wrong with it.. You should already be terminated, along with your CTO.

Scott Zeches 
Évaluation :
2

The pick up location is unavailable on the weekend. We were scheduled to pick up our truck at 9am, the opening time, the person did not arrive until 9:25am.

Christina Mulkey 
Évaluation :
2

The uhaul smelled horribly of cigarette smoke.

Travis Vanderpool 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley Selvidge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen Payne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Moore 
Évaluation :
5

Nothing that we can think of.

Ernest Garcia 
Évaluation :
5

Dropped off after hours

Thomas Merrihew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Bradshaw 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron munniks 
Évaluation :
1

Enclose the vehicles to prevent theft and vandalism. Stage more than one vehicle, in case there is a problem with one of the vehicles.

Heather Harrell 
Évaluation :
5

The 5x8 cargo trlr I rented was in great shape. I pulled it from NM to OH in 3 days w my Tacoma w 500 lbs of stuff. No troubles.

Chris Neary 
Évaluation :
3

I never got a Dollie in my truck

Justin Brackett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark kolodziej 
Évaluation :
3

I was issued equipment with non-working taillights.

David Zuniga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Evans 
Évaluation :
5

The Owners have Great Customer Service Online site was having problems and I needed a confirmed truck the next morning, They were able to get to the reservation confirmed and I could get my equipment picked up from a location that was time certain. Greatly Appreciated

Edwtn Lee 
Évaluation :
5

Nothing to improve! Reserved online with short notice, pickup, courtesy and return were Easy.

Zibbie Lanham 
Évaluation :
3

Don't send them 20 miles out of town to pick up when every lot in Austin TX was full of trucks the online reservation did not take I showed up no truck for 1 way trips I wad told I was told I'm being charged800 miles but if use less will receive credit did not happen next trip Pensky

Dennis Morehead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Martinez 
Évaluation :
1

The security codes to pick up the vehicle would not work. We had to try several different times to get the right code. Then, the lock box didn't want to open.

James Hudson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY HINES 
Évaluation :
1

The lady that worked there was very very lovely. However her husband was not. Raciest remarks were made toward me. When I called the day prior and asked him if the two trailers I needed was available he rudely said no to one of them but yes to the other. He also made the comment that he recommends that all female drivers get insurance on the equipment. They also had a sign that stated that prices could be altered dependent on our attitude. They also locked and left before noon for lunch then was suppose to return at 1pm which they did not return until 1:30. As well as charging $60 for gas when it only needed $5 worth. Highly unprofessional and will not be returning to this uhaul nor recommending it.

Brian Krise 
Évaluation :
2

Super frustrated with all the back and forth of a trailer. Take the trailer, don't take the trailer, get a discount, don't get a discount and I see an additional charge that now I have to research.

Dan Ala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores Gonzales 
Évaluation :
5

Mrs Bennett was a delight to work with!! So helpful! Got us going in record time!!

Margaret Hatfield 
Évaluation :
5

Due to problems of finding help in this area, we had to reschedule several times. The process worked very smoothly, and at one reschedule our internet service went out and your agent had to help reschedule-he did so, and it all went perfectly. Very impressed!

DEREK DIETRICH 
Évaluation :
5

very helpful good people

norman eckhart 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Bingen 
Évaluation :
5

Bennetts is located inside a 100 year-old building, at least it looks that way. Clean? Inviting? Well not to your average U-Haul renter, but for me it was old-school cool. The folks running the place were codgy, old-timey folks, but believe you me they know their business. I left happy and satisfied.

James Bergstrom 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan Ries 
Évaluation :
5

Drop off site was a much better interaction. The staff was inviting, easy to work with.

Pamela Worrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy Gaughran 
Évaluation :
4

WORKED OUT Great So great. I AM SORRY TO SAY. WE WENT AND BOUGHT A BOX TRUCK. OF OUR OWN AS WILL HELP US DO MORE THINGS AND WILL SAVE US IN THE LONG RUN. PARTNER IS AN auto mechanic.

Edwin Lee 
Évaluation :
5

Love working with Bennett's!

Deborah Sullivan 
Évaluation :
4

Good and convienat location.

Edwin Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Manzanilla 
Évaluation :
1

This drop off location was horrible. The employee was very rude and acted like an asshole towards my father and I. My father walked out as I continued to listen to his smartass questions and rude comments talking to me like I was a piece of shit while the other employee there laughed. Never again!!!

Christopher Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul May 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine Miller 
Évaluation :
1

Pick up was difficult this is my first time using uhaul and the app was difficult I was completely overwhelmed thanks to the customer service lady when I called I got it figured out

Jocelyn Bruner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Pompeo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel MiguelARodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Lopez 
Évaluation :
3

Make the online drop off less complicated, frustrating and confusing. Was a real pain after a long trip!

Harry Walker 
Évaluation :
5

The lady who helped me with the trailer pick up was great. Merci.

George Maycott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JLandon Newton 
Évaluation :
2

Due to the location, I would recommend it out of convenience. The gentleman in the building was not friendly and the three of them seemed hostile towards one another. Due to picking up the trailer in the middle of the day we didn't realize that the running lights on the trailer didn't work, although we had signal and braking lights.

Lindsey Wideman 
Évaluation :
3

Dropped off after hours.

Joe Judiscak 
Évaluation :
3

My preferred drop off was Trinidad, but they were overwhelmed with trailers. By drop off date they could accommodate my drop off, but southern CO uhaul said I'd pay a penalty for breach of contract, so I had to drive over the pass to Ratón to drop. Nobody was there as it was lunch hour so I had to drop the contract in the box and the trailer in the lot. Just frustrating. The people I had to talk to were helpful and efficient.

Timothy Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Johnson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Khloe Casey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Schnelle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Herman 
Évaluation :
5

Great Service!

Patrick Phillips 
Évaluation :
5

Nothing can be improved! Very pleased with Bennetts LLC as their customer service was excellent! ! Bennetts LLC corrected a problem that Billings Rent a wreck caused for my husband and I. Bennetts LLC is a asset to U-Haul!

Glennda Mckinnis 
Non les évaluations ont été soumises pour cet établissement.

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