The staff were lovely and amazing!
Aimee W
Customer Reviews for Budget Rent A Space
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We scheduled a truck for pick up in advance but the day we arrived to pick up the truck they told us they didn’t have any trucks available.
Johnnie LThe woman in the office was friendly and easy to work with.
Mary FCustomer service at this location is always amazing
lynette CWhy in heavens name are you closed on weekends?! The very days people have the time to set up rentals, move items, etc. And get the people at the Salem, OR location some help- they are doing a great job but need extra hands. I'd suggest you move this location, as it is on a dangerous curve and really hard to get out of..not to mention the tiny parking lot. Overall, the people were great, the location….sucks. Jo Williams
Thom WSaved my appointments when my car broke down. Great service.
linda rThe gal at the front desk was the epitome of customer service. She multi-tasked serving several patrons in the lobby and answering phones. She also shared clippings of the beautiful plants in her lobby with my friend and I. She was friendly, prompt and knowledgeable.
Amanda YManager was very helpful. She had a sense of urgency and was very outgoing.
Gustavo SThe Young lady that works there is very good. Multitasker. The online system that uhaul are trying to get going it's borderline impossible for people that do not have a smartphone or internet on your phone . So if you don't have a smartphone U-Haul might not be the way to go I'm sorry to put it so bluntly but that's just the way it is.
MARK MChristy was amazing, extremely helpful and very professional. Had some trouble getting my app to work. Called the 1-800 number and they went out of there way to help. I would definitely rent again from them.
Audrey MThe driver side window/door is a little bit leaky. The headlights are really dim even with the brights on. But other than that everything else was wonderful. Merci encore.
onilda sExcellent service. Great staff!
THE PThe phone checkout process was a nightmare.. location services didn't work correctly. Then when I got it working it had me put it a contact to verify I was who I said i was. My contact missed the phone when I backed out to add a different contact it made me go through everything again. And if I minimized the app to get the phone number it would make me start over again.
joshua CWe needed a truck for a short time at very last minute. The gal was super friendly and helpful. She waited after closing for us to drop off. Great experience!
jacqueline zGreat service
chuck bHave a backup key for every vehicle at the place you Rent the u haul
JODY JMake the website more user friendly.
Laura KThe phone app was unusable. Needed lots of help from support. I would never pick up in this mode again. Going to tell my friends to avoid at all cost.
Gregory GThe location was not open? There was nobody there to answer questions or help me at all aside from the online chat. They left my truck parked up on a concrete slab so I had to jump the curb to get the truck down. It's not the biggest deal, I got it done and the truck did its job. But the curb thing was wild.
sydney hWonderful customer service. Will rent from here again.
Kevin Bvery friendly & efficient!
CAROL WDid great. I just forgot my vape and car charger. Hopefully someone gets it and contacts me.
Neil YThe van I rented was great. I have used this site many times before and it has been great. This time it took me over an hour to check out the van due to the Share 24/7 program. All of my negatives are due to it. I don't know if it was the internet or what, but that was a major PIA to use. I kept getting timed out or knocked off the program. My phone was having problems focusing to take pictures of the odometer and gas gauge. Granted that is mostly likely due to the phone type I have but I didn't buy it for it's ability to take pictures Share 24/7 requires it and I had to try to make it work. I was told it I couldn't get it work, then I had to go to another site that had office staff available and try to find a van to rent. I would have to drive to another site?!? Not very convenient telling me that when I needed the van NOW and not very customer centered. Nothing was said about using Share 24/7 until I got email the a day or two before rental TELLING ME "Your reservation has been CHANGED to a U-Haul Truck Share 24/7® reservation." I didn't sign up for Share 24/7 and now that I know about it, I won't be renting anyplace where I have to use it again. After 20 minutes of trying to get the program to accept the photos, then I had trouble with the locks on the lock box to get the van key. I put in the code and the danged thing would not open. I had to call my husband, who had to come over with some WD-40 and fight to get it to finally open. THAT added another 30 minutes of wait time until he could get there. Fortunately, he was at home and we don't live far from the rental place. Otherwise I would have been stuck with no one to help. I did tell the person in the office on Monday about it. BUT the point is, after wasting an hour trying to get the van, I was late meeting people who were there to help me load it. I realize I might be only one of a few who had problems with this, but it wasn't a very pleasant experience. If I cannot find a site to rent UHaul without having to use the Share 24/7 feature, I won't be using UHaul any more. It was too annoying and I was the one who had to deal with the lock problem and the phone photos not being up to par with what the app required.
Nancy VThe truck pulled hard to the right and probably requires a tire realignment.
Benjamin ORemote checkout to obtain skates was very poor! Took 30+ minutes to complete due to constant issues with application.
Jeffrey TEveryone was very friendly and helpful
SCOTT WWe always use this location due to the professional, competent, cheerful manager. She's always organized and has the vehicle we need ready when we need it. The trucks are always clean and in good condition.
Robin CThey are great I don’t think you can improve any better than this
Dennis HExceptional service. Very clean truck.
THE PKeep necessary trailer connection supplies on site!
Juanita WI was kind of caught off guard when the attendant offered me wipes and a broom to go clean the truck. I think next time I will try budget or Penske.
Chad AYou could not charge someone an extra $44 dollars for being an hour late because that is ridiculous and you are just money hungry...👏🏻
Sierra MYour app is a pain!
Anna KThe whole experience was laborious and difficult to complete. While the truck was clean enough, it is clear that not a lot of care is used is maintaining the vehicles.
Sandra HJust the inside windshield was pretty dirty would be nice if cleaned
joan mReliable people and friendly staff. Great customer service!
manit iNo one there
ivan SI had no interaction with the staff. I returned my truck after hours
Andrew SThe woman who seems to be the site manager, is a complete jerk. Between lying about what time her business is supposed to open on Mondays, to asking me "do you have a problem?" from the other side of the gated fence, rather than from the office, as then she'd have to open up. The hours on Google, through uhaul, and even on their own building, clearly state they open at 9. Attempting to inform her of this, she told me I was wrong, and that Google and uhaul are wrong too. She walked away, into the office, opened the door, continued to get in my face, telling me to just leave the key and she will check it in, assuming I fueled and swept the vehicle. Attempting to explain to her that the vehicle needed checked in before 10, and hearing that I was on the phone with uhaul, her attitude quickly changed to "OH I WOULDN'T DO THAT! I WOULDN'T!" She is very unprofessional and hesitated to give me her name, so I am sure it was not even her actual name. Beware renting or returning to this location.
Zackary CMore user friendly return on website.
Elizabeth SExcellent service à la clientèle. Truck was clean & ready for me. Easy drop off process.
Firas MThe experience here with customer service was beyond anything I have experienced in a very long time. I was needing more time and a quick phone call to her she handled everything. Her personality is bubbly and contagious. I will recommend this location to anyone needing to rent moving equipment or for storage needs.
Billie CFriendly service Extremely clean trucks
Lorraine HIt would be nice if I called in to let them know I'd be a little late that the call would go to the actual location that I was renting with. I did get good service though.
Teresa CAlways a pleasure using this location. Office staff is always prompt and professional getting me in and out so I can be well on my way.
Leroy ZIt's always a pleasure to show up get taken care of and know I'm being placed in a well functioning uhaul that's clean. The prompt courteous service is always a plus!
Leroy ZDropped the vsm off the location was closed
Michael GUnfriendly staff
Michael AThe check in and dropping off on phone was an issue .
Loretta HThe "pick-up key " Service was very cumbersome If I m required to perform this service in the future I will rent a vehicle from another service . Completion took 45 minutes cutting my loading and traveling time in half . Which means time wasted
Mark CHad a last minute need for a small truck and since I had rented before, the procedure was quick and smooth. Merci.
LAURENCE IChristy is Great!
Michael MAlways great customer service!
THE PGreat and helpful service. Delivered clean well maintained truck. Great experience overall.
George PVery kind, knowledgeable and professional!
kelly fEverything was great. Keep up the good work. Merci.
LAURENCE I