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Alejandro C
Customer Reviews for Burke Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Iwas very pleased with the service I had received they were very helpful showing me my storage and I was surprised of the first month free rent.This really help me because at the time I was in a tight budget and wasn't sure if zi could afford the U hale but because of this one time Special it help me to be a blessing to.my daughter to move her things into a storage.Thank you UHaul
Thelma PStaff was very professional and very helpful.
Debra FThe customer service was great! We were able to get in, grab the keys, and get out with zero issues. The check in ahead feature really saved so much time for us!
Jacob CStaff was not professional and not prepared to be working at this facility My visit was the worst the equipment was not ready and I was missing items that I had rented and on top of that I didn’t even get that discount it from my bill The staff did not bother to go update the pictures on the truck before renting it the pictures that are on the account when your check out are very in accurate the truck had many damages and those were not the pictures to check out the truck very poor experience The staff needs to get out more and make an effort for their job
Luis FDon't leave gas empty with light on. And clean out truck..
martin vIt was way to expensive for the little amout that I used it. Will shop around next time
Jason LMention all the requirements before hand and explain the major changes as to the charges, renters insurance.
JESUS SThe lot is very small, but the customer service was GREAT! The van had a lot of body damage on it, but ran fine.
WILLIAM DI originally was scheduled (guaranteed) at Tires2Go. They said the 26' had not been returned yet, but they conveniently were loading a 26' with used tires at the same time. 2 hours later I was called by a rep and moved to a 15' truck at this location FOR THE SAME PRICE as the 26'. Talk about not only a huge inconvenience, but then Uhaul basically stole the difference in the trucks from me, even though it was not my fault.
Robert PThey were closed Area just as sketchy as the pick up location
Rachael DI have not one complaint . The staff was wonderful and I definitely will be referring this place to everyone I Know
ANN WNo one was there when we went to pick up. Very unfriendly when she did arrive. No help at all. I Do Not like having no paperwork & talking to customer service in person. Customer service person over phone talked over me. Truck was fine.
Sandra BMale sure the trucks are clean and maintenance them.
Jennifer HI rented this uhaul and gave an estimated amount of mileage way over what I know I would use. 20 miles. The uhaul was dirty. There was major damage that had to be pointed out and when I returned the uhaul after driving 6 miles the lady entered in my mileage as what I estimated and over charged me. I won't be returning to this location.
Charline SI've been dealing with this all week after the rental overcharged and getting someone to help was unacceptable.
Jose MCloses UHaul didn't have the truck I needed, therefore I had to go 5miles further for what I needed. Also every UHaul dealer has a different milage charge.
Saul NI wasn’t able to return the vehicle to my closest location Please allow customer to return the vehicle to their closest location
andymax cEVERYTHING WAS GOOD
MARIA ODuring this time Of COVID the truck was very disappointing. Very dirty in the back.
Joshua CUpon showing up I was not told to sign any confirmation on the rental of the box truck other than verbal "has half a tank, return with half a tank." I returned it with half a tank and later that night noticed a gas charge of over $38.00. Called u-haul to dispute it, which they recieved the before pic and after pic showing mileage and gas on both as half a tank. Turns out the lady who works there filled out the paperwork as 7/8 tank full and verbally told me it was at 1/2 tank when I looked at the vehicle again. ALWAYS MAKE SURE TO TAKE A PIC OF THE CLUSTER BEFORE AND AFTER YOU DROP OFF THE VEHICLE.
GABRIEL MImprove the after hours app. Better costumer service
Eliana CNo one gave me a combination code to return key
Veronica HI would use that location again because the lady there is very nice and very helpful.
Dawlat YThe process was easy and fast
Shannon MThe staff was very friendly and helpful, wish other locations were Ike this one.
Christin BWould be nice if there was XM and a cruise control. Other than that it was a decent ride.
Michael SIt did the job I was needing it to do
Mike FArea is dirty and feels unsafe. No after hours drop box, cost me 20 min trying to figure out what to do with key after being done with rental.
Aaron LEverything was super easy and convenient! Staff was friendly and had us out in minutes. Thank you for another successful rental experience!
ESMERALDA SI showed up to drop off truck at 555pm, location was supposed to be open until 6pm, but closed. No instructions as to what to do with truck or keys. Had to call main uhaul number for instructions, then they charged me for fuel when I returned truck with same amount of fuel I picked it up with.
brian wAfter completing online return the property manager told me she did not deal with uhaul. Yet that was address I was told to go to and the uhaul sign was clearly posted. WORST EXPERIENCE EVER!
Carol TMs.Sue is just wonderful,thank you so very much.,
Victor UThe building is filthy and falling apart. The lady, Sue, is insanely slow and waited on every rent customer that came through door before finishing my rental. I was verbally told could bring truck back anytime on Sun. since closed, as long as there before Mon. morning. I was erroneously charged 2nd day rentals. Then after everything cleared bank and paid on 6th, I was charged an additional $149,9 on the 7th which I've had to file fraud on.
Sarah MMaybe the management there should actually use the email of the person who rented the truck and not some random person's email.
DINA LExtremely small office no supplies
Ernie AThe gentleman was very kind . The truck was just right & price was great
Penny BHelp them secure more space for supplies for sale such as boxes. More parking space and a bigger Uhaul sign would help too.
JAMES M