Electric cable hook up had to be replaced as rental agent had not checked out the condition prior to pick up. They did replace the cable prior to my departure. All is good.
RONALD L
Customer Reviews for Burlington Auto Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Merci
Kristi SShitty ass service rude disrespectful people to talk to wouldn't even recommend to a sworn enemy
danielle bThis location was helpful in dealing with the issues we had with the truck.
Brandon WI've used equipment from this location twice. I've been very pleased with both the service I've received and the equipment I've used both times!
John GThe gentleman I worked with was awesome. and made it very smooth and easy.
Wendi WThe on-site team was excellent. There was apparently a mix-up in reservations but they fixed that quickly. They got me on my way very fast. I really appreciated how they stretched to get it done and get me going and I would go back to them tomorrw.... but... My problem was that there were NO furniture pads available. None. That's a catastrophe for moving. We depend on those things to make the difference between a good move and a.... " with all the gouges and marks I got, I'm never going back to Uhaul again..." feeling. Do you get my drift. I've done a dozen major moves with Uhaul and NEVER been left high and dry like that.
Jerold BThis is a great service. Thank you!!
Michael DGreat people!!!! Easy check out/check in, very professional. Best uhaul location in the area!!!
Don wA paper copy of the information as well.
Brad fExcellent service and a clean truck. Can't expect any more than that! Merci.
Martain MVery nice young man by the name of Mark Gerst helped me with my return of the U-Haul and it could'nt have gone smoother! Merci
Kelli HIt would be nice to have a customer rewards or points to get discounts for frequent uses
Caleb SJust as company, let is check in the transport separate. Cause it always comes off first.
Alexandra CThe app is terrible. Could use a little work
Kyle RThe overall process was cumbersome.
Theodore OAfter the first Uhaul location gave my truck to another customer, they placed a reservation to this location. The representative made it clesr I was interrupting their lunch and tacked on additional estimated miles than what I had originally stated. I know Im refunded the difference but it's clear they wanted to try to add an extra charge because I showed up at noon from my original appointment at another location
Arnaud HThe app Come on you need 3 picture id's!!! Or phone 2 friends? This isn't a game show.
Gary MWhen I got there, the lights didn't work due to damaged cables. The staff tried to fix it, and it worked temporarily, but then I found out that night I had no lights again. There was no help hooking it up, and it had a weird rigged ground wire for the lights.
John BWish we could rent the pick up truck longer then 6 hours
Tina hDon't tell customers they can pick up a car hauler an hour before they open and can check them out on the app, than call an hour later and rudely say to come you have to come back immediately because it's not checked out. I wouldn't have minded driving an hour back if they showed a little customer courtesy but all I got was rudeness and the girl just blamed everyone else but herself
Jacob HDid not receive dolly which was needed very much. Poor service
Brayden Afound a syringe in the back on the uhaul also cab was dirty candy all over floor and dashboard. the got charged an extra 70 dollars because i went over in miles. i was never asked how mnay miles i was going to do in the first place.
Nathan OPickup was easy.. was somewhat surprised that the gas tank was almost empty, but easy to fill and did not have to fill as returned
Susan BU-Haul needs better communication with their outlets. My rental broke down & had to be towed to my house totally loaded. Then the ramp quit working & my daughter fell off the truck trying to hand furniture down. Auto outlet was going to call sheriff & report U-Haul stolen & have me arrested. I will never deal with that outlet again. If I hadn't paid cash I would of cancelled the payment. Worst day ever
Dana TEasy to work with and prepared for appointment.
Katrina HNothing everything went well the truck was clean ran good easy to drive and the people at the office were very nice and helpful . THANKYOU very much I will tell my friends about the good experience!!!
Timothy GOne of the tires was bald & blew out on the interstate during our travel. Our vehicle was not secured on the tow dolly correctly.
Shannon LAll was great! Nothing needs improvement.
Bryan FClean the trucks. I shouldn't be charged for a filthy truck I had to return early because it was not usable.
Rebecca RI give them 5 stars I had a great experience! When I need a U haul or if someone I know needs one I will definitely recommend Burlington Auto Outlet! Keep up the good work!
Connie AWhen reservations are made , staff needs to Ensure reservation can be met .
Janae AYou could have the equipment available that you were suppose to have.
H KInspect equipment prior to rental.
doug eCustomer service was so poor we would never go there again or recommend these services due to poor customer service!
Sharon BPlease have the trucks put into maintenance every few months so that customers don't get substandard rental equipment.
NATHANIEL YMy equipment that I paid for was not in my U-Haul and the U-Haul looked like it had never been cleaned.
Alex BDealership was great, everything after that was terrible. Truck was dirty, not maintained, truck died on me several times. Had to wait for over 2 hours for a service tech. Truck kept failing to start and I requested a tow but my request was not granted and I had to drive it while breaking down over an hour.
Jake PI do prefer person to person interaction when spending my money. I ended up waiting on a location to open that never did, I had to do the job of a live person and then got a quote(customer service on the phone) I obviously didn't understand. The worst experience I've had in the over 30 years dealing with Uhaul. I am not pleased. Be sure you understand what you are paying for people. Don't be in a rush!
Tanya BI tried to find where to return the truck after hours on the website. Could not find it. We returned it at 9:30 pm on the 19th of sept. My text read to complete the return to avoid a $20 convenience fee for them to do it. Can't complete something I cannot find!
Georgia BGreat staff i was welcomed as the rep walked over to be to point me in the location to park
Nathaniel YThe equipment need better maintenance. Lights and mechanics needs to be checked out.
Ruth BAll good
DAMIAN EHad to find something to block the tires so the trailer didn't roll. Otherwise it was easy to get in and out of during off hours.
lori wNext time work on the trucks before letting someone take them! The battery died at 7:45pm I'm very upset, I hope I don't have to pay for anything because Uhaul gave me bad service!
zachry oGreat surprise to get money back on the return of the truck!
Arnie AMade the return very easy and was very friendly.
Charles WAll went well, I was able to get in and out quickly. Easy process throughout. Thanks
Eric SNot charge me for gas when the truck was empty when I got it
TYRONE PI had no problems. The online check in was very user friendly and it made moving a lot easier.
Derek HThe return of after hours is too much work. Took long time to take pics and upload information that was needed.
Sherry HImprove the app so that it sends you to self-return page, rather than a page that just tells you to drop the keys in the box.
Christopher SThe cab of truck had dried mud on passenger side. It was really nice that that person did call and check on the truck when we did not return it on the day was scheduled to come back. The truck said it ride like a van. That was a lie it bounced the shit out of you.
TROY TThe check engine light was on, which made me a little nervous about the truck. However, it did what we needed it to do and didn't have any difficulty! We were very happy with the service at this location.
KOLLAN KU-haul put my life in danger. They issued me a truck for a cross country move that had no functioning instrument panel lights. I didn't discover this until the evening of the first day of driving. Facility staff said that the trucks are designed to turn off the instrument panel lights as soon as you turn on the headlights. This, of course, makes no logical sense. They offered no corrective action whatsoever.
Patrick MI would like my money back. The inside of the trailer was muddy and sand on the floor. The outside was filthy and the the tail lights were covered with muddy sand mix.
Brent S