Customer Reviews for C&C Cycle
(U-Haul Neighborhood Dealer)

127 évaluations

185 Commonwealth Ave   Mount Pearl, NL A1N4L3

(709) 722-0590

Heures d’ouverture

  • Mon-Fri: 9 am–3:30 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(709) 722-0590

185 Commonwealth Ave
Mount Pearl, NL A1N4L3

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–3:30 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 3/29/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Not a lot to improve however for only 5 hours use and $74,07 for km's is a bit high. Total bill was $150,67 and $30 gas. Should be some kind if discount as rental $39,95 is for 24 hours. Kirk

Kirk Fleming 
Évaluation :
3

Give the equipment an inspection after every long haul. Engine light was on at all times when I drove the truck. People should not smoke in the vehicles. I smell like an ash tray when I drove the truck across 2 provinces.

Charles MacKinnon 
Évaluation :
5

Excellent customer service and friendly

Shawn Hollohan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Barry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel Fletcher 
Évaluation :
5

appt, was for 9 o'clock but i couldn't navigate the company's portal for online self service , Got a hold of the owner @ c&c cycle (paul), HE SAVED THE DAY, CAMED IN ON HIS DAY OFF and got us on our way. Thanks for that. Great service,

ROBERT TUCKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Patey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn mills 
Évaluation :
2

The person is on break as per the guy

Roy P Tholomy Venus 
Évaluation :
5

Nothing to affect really, it was my first time and the process was very smooth.

John Walsh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Stone 
Évaluation :
5

Everything ran smoothly and I would recommend this company to anyone. Excellent customer service

TRACY LYNN CLARKE 
Évaluation :
5

Would of liked to use debit or cash to pay

Philip Fursman 
Évaluation :
5

Excellent service à la clientèle.

TODD HICKEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Finn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry-Lynn Young 
Évaluation :
3

I rented a cargo van, drove 42km, and spent $56 filling up the gas tank. The fuel gauge was at Full when I first got the vehicle, but when I filled it up, the fuel gauge was well past the Full mark. Another customer had the same issue just a week ago, so I'm not sure what's going on, but I won't be renting a U-Haul from this location again.

Dace Green 
Évaluation :
5

Great and friendly service.

Matthew Duff 
Évaluation :
5

I do have a large complaint to add here and that is the fact that I only drove this vehicle approximately 40 kms and when I filled up the tank on return it cost over 200 dollars. There is either something wrong with the gauge or someone did not fill up on the return prior to me taking the vehicle. Either way I am not very happy with it.

Tristian Grech 
Évaluation :
3

I was charged a higher rate than I was quoted over the phone

chris russell 
Évaluation :
5

there is not that can be done to improve this location. customer service was friendly and very professional.

ronanne courtney courtney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john wheeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kassiano Ribeiro da Paz 
Évaluation :
1

I requested to pick up in Holyrood as that was where the move was taking place. I was originally assured that would happen until the day before the booking I was told that I had to travel 4 communities away to pick up the truck. Other than that everything was great and all involved that I conversed with were polite and very professional. We will use it again if the opportunity arises. Merci

Quilty Boyz 
Évaluation :
4

Windshield wipers did not work, when driving on highway and it began raining, the wipers would not come in

Clayton Morgan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD OTENG 
Évaluation :
5

We had booked a van well in advance from another location for Saturday Apr 29 pickup. April 28 they contacted us to say no vans available for our move. We were so happy to find a van available at C &C at the last minute. Staff was helpful, courteous and professional. Would definitely recommend. 10/10

Valerie Hann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Finn 
Évaluation :
5

Convenient location, pickup and drop-off went smoothly. There were no issues with the truck/equipment.

Dennis Coffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Finn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Kelly 
Évaluation :
3

The key box was badly rusted and very difficult to use.

Connie Oakley 
Évaluation :
3

Wish I had known about all the confirming info and contacts before I arrived at site. The u haul rep came and met me at the shop and guided me through the whole process. He, Chris Collins was fantastic and if I ever rent again, I will contact him as his customer service was 10+ out of 10!!

Mike Murphy 
Évaluation :
1

We rented a van for a period between Thursday am to Sunday am, and were on a tight timeline to pick up items on Thursday before traveling an hour to our destination. The oil warning came on immediately, there was no washer fluid and the van was covered in snow with no brush provided to clean. The roof was covered in snow and continued to blow off causing dangerous conditions for others. The boards to step into the vehicle were covered in ice making it slippery to get in. We experienced winter conditions and discovered the tires were not winter tires or if they were they were tread bare and could not leave the house for a day and a half as the vehicle was not safe for roads other than clean dry pavement. I called on Monday to enter a complaint and was advised I would hear back in 72 hours, by Friday afternoon I still had head nothing from the manager, I called again and was told a request for the manager to call me immediately was put in. It is now Saturday and I've heard nothing. I'm left questioning my confidence in this company and my loyalty them as well. I've used them in the past with no issues yet It unfortunately though this experience has become clear that they do not care about customer safety or satisfaction. The retailer when called on Monday was also very abrasive and in a roundabout manner told me it's my problem and took no accountability in trying to assist me other than telling me there should be a 1-800 number and I can call it if I want. I could go on about their over all customer service which was lacking from start to finish, but the biggest issue is the safety of the vehicle.

Leesa Shanley 
Évaluation :
2

Service Clerk needs more training on procedures. At the beginning I asked if the truck I was interested in was the $19,99 price and he never confirmed just said he thought so. Once he printed contract found out it was $29,99; not a huge deal wasn't sure if other van was big enough so didn't say too much. But,.when I returned the truck during business hours I essentially had to checkout the truck as if I were doing it after hours. This should have been explained to me before I left so that I could have done it before leaving the truck and got soaked in the rain outside. Also I asked for a final invoice and he said that they don't get one and that maybe I would get one from U-Haul via email, which I still haven't received. I only rent from this location because of convenience but Kenmount location much better trained staff.

alan chabbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Fleming 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Newbury 
Évaluation :
2

Reserved the truck for one location. There was nothing there when we got there. So had to drive to the other end of town to get a different truck. Sheet they gave us said there was more gas in the truck then what was actually in it. Got a $10 discount for having to drive to the other end of town to get a different truck, but that wasn't much of a compensation as it cost me $10 in gas to drive down to get the truck to have to drive to another location. And was also late starting to move because of it.

Jerald Healey 
Évaluation :
5

The guy who helped was very polite and helpful. I would go back to him and tell people to go there.

Kent Rafters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Mullett 
Évaluation :
5

Great service

Kent Rafters 
Évaluation :
4

The site is terrible for trying to book a rental, the rental time kept changing and resetting, the upload for the driver's license wouldn't save. it was a nightmare.

Calvin Snook 
Évaluation :
3

My rental was for in Paradise, when i got there my truck wasn't available,after having it booked and i didnt get a phone call letting me know so i had to get the one in Mount pearl. This cost me more in milage and gas. My destination was an hour away.

WANDA ROSE CASEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macy Whitten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice kuczora 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Davis 
Évaluation :
3

Increase customer service.

Mike P Fleming 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Benoit 
Évaluation :
3

Truck wasn't ready for pick up at 9am, after my original pickup time and location was changed from 7am to 9am. Then I had to drive to another location for my auto transport trailer. Overall experience in the St John's location was terrible

Steve Davies 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer Wright 
Évaluation :
1

Refer everyone to the main location as well as Chris ( the financial manager ) as suppose to this location due to the employees poor attitude and terrible customer service & overall not feeling welcomed. On another note….. It's 2022, not every customer owns a credit card, there should be no reason why one shouldn't be able to use cash or debit/visa. The owner of the mount pearl location said he is suppose to take debit and cash but he refuses because it's not as beneficial to him, he in no way has the best interest or consideration for the customer in anyway. We had 24 hours to move & we wouldn't have made it happen without spontaneously thinking about the idea of calling the customer service line and getting help. The employee at the mount pearl location even got rude with Chris and made us feel uncomfortable after he told him to just let us use cash. I had used U-Haul about 3-4 times within the last 6 months & this is first and by far worst experience I've had with customer service.

Wanda Hamlyn 
Évaluation :
1

The company, U-Haul, itself is not the issue. The customer service from your representative at C&C Cycle was severely lacking. While checking us in, he asked us to step aside for patrons of C&C Cycle. Then, he proceeded to take a personal telephone call (about a truck) while serving us. His phone manners are atrocious - very abrupt and not willing to answer our questions. He said the person who usually deals with the U-Haul questions left the job. Not our problem. From this man's attitude, I doubt he will care at all about the way he treats customers. We will not be renting from this U-Haul location again.

Joanne Fagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn OHalloran 
Évaluation :
1

We used 14 km for 2 hours. We put more gas in it than was in it before we returned it and the person charged us an extra 34 dollars 2 days after returning it!!! Crooks and reported it

Leona Keough 
Évaluation :
2

More friendly staff who know how use the online info that I uploaded. He manually put my info in that I did online after calling someone for help. My input online did not sync with his computer. On return there was nothing to indicate that it was successfully returned. Will not use them in the future

Paula Butt 
Évaluation :
1

The owner was too rude and not taking care of request and questions I had.

Hanif Sedighnejad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Parsonn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane BURRY 
Évaluation :
5

N/a

Laura McPhee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude Randell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE SHEPPARD 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMES FAHEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER BRUCE BENSON 
Évaluation :
5

Sheldon went above and beyond

TRAVIS ERIC BURT 
Évaluation :
5

Quick and efficient service.

GORDON ALLEN WHITTLE 
Évaluation :
5

Nothing. Customer service was excellent.

Keith Ennis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH BENEDICT BENOIT 
Évaluation :
5

5 star excellent customer service. Very friendly. 100 % excellent customer service

RENEE GOODYEAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J MAHER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Drover 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leanne Hillier 
Évaluation :
5

Great friendly service. Tums up

RONALD RYAN 
Évaluation :
5

Very professional staff and awesome customer service

SEAN AMORDO DRAKE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Harding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

S Butt 
Évaluation :
3

They didn't have enough money via cash or to return to my debit but instead of making me wait they offered to give me a truck to return to kenmount road and get my cash there but being in a time limit they did write me a personal check from there business which I was able to cash at the bank up the road. They need a float there but the people were really friendly and went out of there way to see I was happy

jennifer Kennedy 
Évaluation :
5

very friendly and professional service

RINO STEPHANE MORRISON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE M PARRELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Moss 
Évaluation :
5

Nothing, Very Professional

WILLIAM PATRICK FLYNN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH RONALD MILLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER DONALD LEBLANC 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise Cuff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN BENOITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Parrell 
Évaluation :
4

Was confirmed the week prior to arrival for a pickup w/ 8' bed. Was only told it was going to be a 15' moving van, during the paperwork process. Would not have travelled to the site, had I known this prior to departure.

DYLAN GEORGE JOH HUGHES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT R NOFTALL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT L MERCER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST H BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN KYLE G HUSSEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH LEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Strickland 
Évaluation :
5

nothing friendly n professional

PATRICK COCHRANE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Janice Hemeon 
Évaluation :
5

Hard to fill the gas tank 1/4 full Deliver the truck full of gas and have it returned full so much easier to fill

DR GARY R MACDONALD 
Évaluation :
5

The guys at C&C Cycle were great to deal with. Was glad to find a spot right in the community.

JOSEPH WAYNE TANNER 
Évaluation :
5

Everything went as planned

DAVID HICKS 
Évaluation :
5

Excellent customer relations

Joe Mackey 
Évaluation :
5

Sheldon was a great help to me.He went above and beyond to provide me with the service I needed..Thank You.

Joe Mackey 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page