Customer Reviews for Cannon Ace Hardware
(U-Haul Neighborhood Dealer)

Évaluation :

4

Better advertise that the UHaul pick up location in Cannon Falls is in an Ace Hardware.

Évaluation :

5

Excellent service and promptness of service.

Évaluation :

5

Add straps in the uhauls

Évaluation :

4

The truck followed me home, and I noticed it's lights were quite dim. I know they couldn't have them on bright, as they were behind me, but I thought they looked dangerously dim. I forgot to ask the driver about it when we gassed up the truck. (It was the 26-foot truck.) Marsha Kitchel

Évaluation :

5

Only issue was the truck had 1/4 of a tank....

Évaluation :

3

When I returned the vehicle, the employee marked the gas gauge at 1/2. I took a photo of the gauge before we left the parking lot and when I dropped it off. I was charged $12,95 for 2 gallons of gas. I can clearly see the 1/2 mark, which means it wasn't covered up. Never just trust them to read the gas gauge accurately. Go out with them. I'm very unhappy about it. I will say, Cannon Ace has very courteous people, even the girl i spoke with, remained courteous during my irate conversation. I did post the 2 photos on my Google review. I dropped it off at 4 am, keys in the drop box. They marked the return as 9:30 am, when I went in to see if they needed anything else from me. Pick up was easy

Évaluation :

5

It fast and simple, helpful employees

Évaluation :

3

I did the online return, I was not able to upload the picture of the mileage and gas reading, it was good there was a way to skip that but concerning to me that the information could not be provided

Évaluation :

1

The runter that's the wrong truck. I rented it online for 2 days. When we picked it up, they said we had the return at the next day. When we went to return the next day, they couldn't find a record of my contract, so they gave us the wrong truck. The truck we should have, that was marked out for repair. They didn't know how much gas I needed to replace so I kept kept the truck ananother night. Tell them I would drop it off. In race Lake Minnesota which I did that night when I rented it for 2 nights. I returned and add a time, and that was told. I'm going to all like, $700. Because I didn't return it back to Cannon Falls, what is s*** show!!! I would never use you uhaul again

Évaluation :

5

Very helpful and personally did the check in much better experience Kevin

Évaluation :

4

Wayyy too many questions at drop off. We'd already dropped the keys in the box, so we didn't answer all the questions accurately.

Évaluation :

5

Maybe a little consultation on how to drive a big truck.

Évaluation :

1

I made a reservation a month ahead of time. There was not trailer there fore me. Had to drive 40 miles round trip to get a trailer. Very poor customer service!

Évaluation :

5

Excellent Small Town Service

Évaluation :

3

Put new tires on the vehicles so people don’t get stuck

Évaluation :

1

Rental was changed last minute via text to this location from Hampton. I received no phone call or email update, so I thought it was a mistake but called this location to make sure. They said they didn't have a reservation for me and it was rented out. So I go to the other location and the employee says the regional manager approved the transfer to this location; she called to confirm and they said yes they're ready for me. So I wasted my time, gas, and had to put more mileage and gas on the uhaul. Additionally, the agent at this location misread me the price for my purchase twice; he never got it right.

Évaluation :

5

don't rent a trailer that is 6x12 when you can't get an item that is 5 foot wide on it.

Évaluation :

3

Couldn’t drop truck off closer to where I moved and it wouldn’t let me edit the drop off location.

Évaluation :

4

No locking mechanism on the trailer, anyone could come up and uphook the trailer on take all my valuables with them. We decided to drive straight though to SC.

Évaluation :

5

Friendly and awesome store! No problems at all. The truck ran great and had everything that we needed. Thanks, guys!

Évaluation :

5

Always super friendly and helpful! Jeremy and John are always willing to get me set up with renting a uhaul from Ace Hardware! Super convienient and appreciated in our small town.

Évaluation :

3

The parking location is not intuitive. Obvious signs for "Uhaul truck parking" would be nice. Parking next to uhaul trailers with signs that say no parking gives mixed signals

Évaluation :

3

If you make a reservation online 2 weeks in advance, it should fall on UHaul to arrange to have the proper equipment at the reservation location. Not the customer having to drive all over town/ state to get the equipment, especially the day before it was to be picked up... Very Bad Customer Service to not have equipment on hand for reservations. Why do you even do reservation then? I am very thankful to my representative who worked tirelessly to help us get us our need within a 90 minute drive from our reservation location.

Évaluation :

5

Very convenient drop off. Young man who took the trailer off was nice and did not make me feel I was wasting his time.

Évaluation :

5

We were very upset that our pickup time and location changed without our consent. We got a text fewer than 24 hours prior to this change from a number that wasn't recognizable, therefore we didn't open it. If you are going to make changes, more communication and notice should be given. We lost 4 hours of moving time because of this change!!!

Évaluation :

3

I had to clean feces off the passenger seat before I would sit in it! We rented a much better 26ft truck from Spooner WI to Cannon Falls and didn't pay mileage, and got much better gas mileage! Just shocked that this bill is as high as it is since you advertised that it was $29,95!!! I guess I will think twice before I rent from U-Haul again!! Rebecca Berg

Évaluation :

5

Cannon Falls Ace Hardware is always helpful when I visit

Évaluation :

5

The staff was very polite and willing to help.

Évaluation :

3

The rental was only booked for 2-days and I was given an extra day charge for returning it after 3-days even though my confirmation said that up front. I was surprised by the extra day fee - there was extremely poor communication about this excess fee. Very disappointed with Uhaul for effectively hiding these fees.

Évaluation :

4

Not real happy with U-Haul. The trailer I need is seldom available yet when driving by dealers in other cities while traveling (pulling my rented U-Haul, BTW) I see the needed trailer sitting in U-Haul lots.

Évaluation :

5

Great trailer with great service - would definitely recommend! Thanks

Évaluation :

1

The car hauler lights did not work. The young man said since the tongue to the trailer touched my trailer hitch, "It's your problem now". He stated the wiring issue was on my end. I walked next door to the auto parts store and purchased magnetic trailer lights plugged them in and they worked when plugged into my truck but tge uhaul car hauler lights did not work. Apparently when he wrote up the order he missed that I was dropping the trailer off at a different location. Uhaul charged (stole from) me a additional $160+ for Dartstorage? I got pulled over by the police 3 times because the magnetic trailer lights didn't work but because I had magnetic lights the officers all 3 times said it's not very safe but is legal after I paid $80 for lights, which was on Uhauls end not my trucks. Police can testify to this. I have all 3 officers cards and complaint numbers. Even if I was supposed to drop back at pick up location that would of jesporfized ppls safety with no lights instead the safest way closest to my drop spot, uhaul extorted my safety for over $160. I will market this if it is not refunded. I took video footage throughout uhauls unsafe practices and would enjoy making commercials

Évaluation :

4

I had to go to another location to get furniture blankets

Évaluation :

5

Well... I had initially requested this rental to be picked up at the Lakeville, MN location. When confirming on the phone I was told I had to go to Cannon Falls. This was a 30 minute drive. The funny things was as I drove by the Lakeville facility, on my way to Cannon Falls, there were 3 trailers sitting in the lot. Super frustrating....

Évaluation :

2

Inspect the truck, clean the truck,

Évaluation :

5

They did a great job. Very helpful.

Évaluation :

4

First uhaul truck was a dud, second truck was great, no problems, ran great for our whole trip.

Évaluation :

5

Very helpful and knowledgeable staff. Had the last trailer available in the 200+ square mile region. Lucky to find it only a short drive away.

Évaluation :

3

Fill the tank up with gas to where it was when you initially rented it because you're going to get charged twice amount per gallon to put it back up to the starting mark if you don't.

Évaluation :

3

Have blankets we ordered; have truck size we ordered and paid for; and have truck clean so there wasn’t dog or cat hair.

Évaluation :

2

Overcharged for mileage. I was forced to pick up the truck an hour and a half away. Even though I reserved a truck weeks prior at a closer location that was supposed to be guaranteed. I was promised more mileage for compensation, but didn't receive it. Poor service.

Évaluation :

5

Make sure your inventory is at your location before I drive to pickup

Évaluation :

5

Pleasant, informative, and helpful.

Évaluation :

5

The reservation I made online was for Lakeville, MN but I had to pick up the trailer in Cannon Falls, adding an hour to my move day. Not Ace's fault, the uhaul website or process needs to be improved.

Évaluation :

5

Have newer/lower mileage trucks.

Évaluation :

1

Man at the service desk (I think name was Andy?) was unbelievably rude and it was easy to see he could care less about his job or the customers. Uhaul smelled VERY strongly of marijuana, when this was mentioned to him the reply was, "Whaddya want me to do about it?! I didnt have anything to do with it!. Air it out." in a very condescending manner. Other basic questions we asked were met with either condescending tones or mixed with expletives. I am not one to leave bad reviews but I dont think I have ever experienced customer service that left me taken aback by blatant rudeness and complete lack of care. Not uhauls fault though!