Le client n'a pas laissé de commentaire.
Kurt G
Customer Reviews for Cape Fear Watersports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tony was very helpful!
Terrence HPerson at the lot was very nice and helpful.
DAVID PNeed a better check-in procedure. Work off a cell phone with spotty service the day I was there.
Samuel JTony was very nice. He hooked up the 4x8 and ensured everything was safe for my drive. He inspected my car the day before. Kudos to him for great service!
Rebecca YThis is the 2nd time that I have dropped rented equipment off at this site and do not prefer the location. There was not an employee available or even around to check the equipment back in. Since I had pulled a requested trailer down for U-Haul I wanted to make sure someone knew it had arrived as requested. I waited around for a period of time but to no avail for someone to show up. I called the corporate office in AZ and sent them pictures to verify the drop off. Someone from the drop off location did call me back 4 hours later to say the truck had been checked in.
William MThe gentleman that helped me was awesome!! He was very polite and cordial, it was raining and he was right out there to hook the trailer up to the truck will definitely use this location again.
Christopher FTony was very friendly and helpful.
Patrick BNo one there for the return to resolve or sort out the gas issue (which I only learned of when a bill came for gas at more than $5 a gallon) or other questions. I will never rent another Uhaul.
James MGreat people
Scott Bvery friendly and knowledgable
JULIE LGreat experience and very easy to do business with!
Chuck FThe guy that took care of it was great thank you
KEVIN BContinue hiring great people like the manager on beach road Southport NC. Wonderful to meet and extremely helpful and respectful.
Charles BI can't think of anything. I was a good experience.
Robert SHave an attendant on duty during business hours!
JOHN SThe building was hidden behind other larger trucks, the ladies at the salon had to tell me where to go
TRENTON P👍🏻
Alexander AGreat service
Jason EWhile very close, the location was difficult to find after dark!
Michael SEverything was awesome, and the guy was so helpful and polite. I would recommend this location to everyone.Thanks for the awesome service. Ten out of ten
Tim RI couldn't find the location with Google maps. I verified the address from my contract. It led me to a dirt road to turn on in a rural area. The customer was closed at 3:30 pm. on a Monday.That location was 30 miles from my home. So I drove out of my way by 60 miles. I took the truck to another location. It was closed also at 3:30 pm on a Monday!?!
Lani DI had trouble with the mobile pick up and the location called me and helped me with it.
Vincent PVery professional and helpfu
JOHN MVery helpful
Gary RCape Fear Watersports is my go to UHAUL drop off location. First of all, the convenience, and the quality staff. Second if I need something in a pinch, I know Cape Fear Watersports will have it.
JEFFREY PCouldn’t have been better
Eddie OGreat people
Scott BOwner was friendly and helpful.
Gary MThere was no person present at drop off location and I had to call him to receive guidance on return policy without a representative being present on location.
Samantha LVery Nice Service and Helpful instruction
Maryann MThe 6 x 12 trailers do not have manual lift, so once connected to your vehicle it stays till empty. I installed a temporary lift to avoid the problem, just be aware.
GERALD HTony was very helpful and very friendly. Service was good, equipment was good, rental was good.
David EThe owner was so kind, attentive and thorough. Super customer service!
Audra BTony was extremely helpful and was very communicative about the drop off (via text and email) as I did it while he was out. Highly recommend
Paul LThe gentleman who helped hook up the trailer went above and beyond. He helped diagnose why the trailer lights didn't work (blown fuse in my vehicle).
SETH HNothing to improve. Tony was excellent, the location was easy to access and the service was top notch. Merci
Michael RNo one was at the location when I arrived. You had to call a number on the door and then wait 30 minutes along with another couple getting a trailer for the guy to show up. Then stand around another 20 minutes while the first couple filled out the application. What a waste of the first hour.
Robert KDropped off early and after hours but was able to reach someone and completed turn in person was very responsive
Timothy STony is awesome, plenty of room to pull in and out, easy to park, great location. Tony is now a contact for all things uhaul going forward.
Chris GVery friendly, truck was clean and easy to access.
Christy HMet with the gentleman here and he was very nice and ask great questions about the truck and my trip. He wanted to ensure if anything with the truck needed to be attended to which I thought was great!
Scott Bwas able to drop it off even though they were closed which was a great benefit for me. They responded by text to me with instructions and emailed me a receipt the next business day! (it was dropped off on Memorial Day - a holiday).
SHERRY JGreat service
Stewart HWas contacted by phone stated this was drop off site for my rental. Was told need to get there by 5:00 pm otherwise knock on door employee would be there until 5:30 to help with truck return. Arrived before 5:00 office closed no employee answered our knock on door. Card telling you to call Tony for add'l info. Tony said didn't understand why we were told 5:00 pm to return truck because that site closed at 1:00 pm each and every Saturday. Nightmare experience. Of course matters not listed which contributed to my dislike of this dysfunctional company not enumerated. National/international company should be run under uniform umbrella instead of manner in which each site sets their own rules/regulations eg one company opens at 7:00 am next uhaul site may not open until 10:00 am. Don't seem to honor customer's request for pick up time Crazy locations may be open but close at their option. Uhaul management should have one standard set of regulations that each site adheres to. With current tech capabilities Uhaul lacks up to date implementation of standard system. Hire someone to streamline your system
rebecca lThe owner, Tony is terrific. I was happy to work with him and would do so again if the need arrises.
Steven MTony did a great job!
Eric KI would like to buy a small open trailer sometime in the future. Do you ever sell them to the general public?
Kenneth JThe gentleman that assisted me at the Southport location was helpful and thorough with explaining the use of the vehicle.
Gary D