Wonderful experience- picked up trailer - rode very well- delivery smooth & paperless- email correspondence & receipts. Excellent!
Bill Connelly
Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The drop-off location wasn't open on time. I waited for him to arrive. He was too busy on phone to help me with check-in. He yelled out that I would get an email receipt as I drove away. I have not received a receipt.
Wayne PaulThey did not have clear directions for after hours drop off. And no response to the calls when I tried to get clarification.
Ray Thomas5 Star Experience - The Person helping us was very helpful and efficient. One of the best experiences my family and I have had with U-Haul.
Billy TaylorExcellent service à la clientèle.
ERICA WHITENothing, easy transfer!
Tessilyn ToonFuel readings on contract and receipt did not match actual readings on the gauge. Being wrongly charged for fuel service +10 Gallons of fuel even though the truck was only driven15 miles in total and was never left running idle. Truck was received with less than 1/4 tank and was returned with the same amount according to the dashboard. I have contacted customer service and have filed a dispute as well as provided pictures of the gauge from when i picked it up and dropped it off. I shouldn't have to provide pictures to dispute fraudulent charges, and in the event that I did not take pictures I feel like I would have been the victim of a scam. This location needs to be investigated to make sure this is not a common issue happening to their other customers, and they should no longer be allowed to be a uhaul rental provider. I hope that my dispute gets resolved appropriately so that I can include the resolution in my reviews that I leave for this location on google, yelp, and other outlets.
Sam MangondayaGet this location some dollies and moving equipment. The guys running this place are very friendly and make the rental experience quick, painless and easy but both times I've used this location within the last month, they did not have any dollies or appliance dolly. They said they have been trying to get them but haven't been sent any. Great location! Needs more equipment.
ANGELA TROTTERCharges
valisha fayeService was great. Excellent staff and location.
Eddy MatchetteAlways a great experience.
DOUGLASS WILLIAMSGood service ⭐️⭐️⭐️⭐️⭐️
Raul GutiérrezTruck was dirty I didn’t complain though I just cleaned it guy wasn’t friendly I walked in shop his zipper was down no shoes on definitely won’t be back here
Jessica MarchiondaEverything went great! Aj was polite and very respectful, resourceful and kind.
Melody CoxGreat Customer Service
Jamall ThomasToo much extra money Charge for little gas difference. Staff Not come to check vehicle before I leave the U-Haul place . I requested for check vehicles before I leave.
Alphonsa ThomasThe man was very rude. We showed up 30 minutes earlier Tran our 2:00. I attempted to call prior to making the 20 minute ride. When I arrived he there was 1 customer he was finishing up with. He said is it something I can help you with. I explained I had a 2:00. He says I wish you would have called I would have had it ready. I told him I did call there was no answer he said he'd been busy. There was no coverings in the back of the truck. I asked if there were any he said no, we ain't got all that. He seemed extremely bothered. Uhaul if this is who you have representing your brand you should be worried. The drop off was just as bad. No acknowledgment. Just did you fill it up. I would never recommend this location ever!
Kandus PollardChange nothing.
Debra flixEverything was excellent! Very kind and friendly.
LUETESIA ALEXANDEROil the metal parts of the tow dolly
Ercton PierreVery easy pickup and return
Jason BurnettThis experience was very good from start to finish. The truck ran perfect and the attendant was very nice and accommodating. I would recommend this U-Haul location.
Terry SaulsberryStaff was great, friendly. It was an easy transaction. Merci.
James HemmeThe customer service was awesome! I'll definitely recommend this location to family and friends!
Gerald WilliamsThere should be provision for customers property protection(cars) within the few hours before the truck is return. The management was rude, you must not drive your car there. I can not recommend this place to anyone.
Eghosa OdigieExcellent service
MARANDA YOUNGERGreat service.
Jay SandersRepresentative was very nice.
CYNTHIA EMORYThe service is very good and they take good care of the customers and I always enjoy doing business with their company.
VonEric ThompsonThere was customer service nor attention. Personal was on the phone and was NOT helpful at all.
Gustavo VelascoThis location save me as the other location u haul provided for my reservation didn’t have the trailer I ordered.
DENA DEE DAYThe service was excellent fast in awesome
TAWANA BAILEYThe entire process was very seamless and easy.
ANEESAH KUNTZThank you for great service.
Mel FortsonReally not much, it was very easy and the location was very accessible.
troy ThomasEverything was perfect
Debora COUSINSMake sure the tank is full so there is no guess work on how much gas to put in the vehicle.
Andrew McLeodNothing. Employees were very friendly, polite and helpful. Equipment was clean and ready on time.
CHRISTINE BLACKMONhad to have me park trailer in a location they wanted it and didn't assist with the disconnect. person took my paperwork and said I was good. I wasn't, they charged me additional fees for extended reservation that was approved by a customer service rep named Jesse. he advised extension was approved with no additional charges. called customer service on 7/16 to get the fees reversed and spent a total of ~10 mins with 3 different service reps that kep putting me on hold. hung up after 1 hr 10 mins and still on hold. will report the charge as fraudulent to AMEX
WESLEY FARMERThe service was good at the time of pick up however i have an issue with the check out process not being done when i returned the vehicle. Now i have to dispute the gas charge because the truck was brought back with the same amount of gas. I paid $55 dollars to put gas in the truck at the drop off spot. This is so wrong. The shop should go over any incidentals before the customer leaves not up charge after they are gone. I have pictures.
RASHONDA REEDWiden the entrance to the location for easier access. Please let the customer know the location hours, especially since it may cause a confusion for after-hours drop offs. If an issue may ever arise, please refrain from saying, "You'll need to take that up with Uhaul." Customer service at this location can use some work, as well. Also, was not told that the rental truck will not have a ramp.
Yolanda McNealI was sceduled to drop trailer at 10 am was there at 9;45 am lot hours was open at 10;a m didn't get there till 10:15 was first in line they said thanks and would check me in. Then i recieved final bill they charged me with extra day of $30.00. Called them said they would refund the charges
Willie HaysThe rep was very nice and polite, he helped with the truck and dolly. Everything was clean and ready to go.
juanita flotaVince was extremely helpful
Jeffery WilliamsThis comment is for U-Haul in general not just the location I patronized. Having a better understanding of what is on hand and what is not based on reservations. Also, having pop-ups in the system alerting those who select furniture/appliance dollies when there is no ramp on the truck. I appreciated the owner's explanation what the truck could and couldn't do. Fortunately, he was able to switch me to the larger truck. Without the ramp, it would have been very difficult to get my items on and off the truck.
Letitia WilliamsNot a uhaul building so set up was different from our pick up location. Overall good experience
Angela BallVery good customer service.
Rodney RomainI had great experience at this U haul great team members very clean equipment . Just a great place to rent a truck from. Thanks
SYLVESTER TYLERS.O.
GARY CORBINMy experience was beyond terrible and no one from UHaul seemed to care. I'll continue to follow up with UHaul in the near future , so that they understand- they should treat customers better.
Ronald Booker