Very helpful and easy drop off. Very nice people made it fast.
BRIAN W
Customer Reviews for Carnes Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We got switched to a bigger truck in a further location. No one called to tell us about this as was stated in our emails and text message. Jason Grimes said he would credit us back for a day and no one has honored this as of now 10/14/23. I called Jason and left a voice mail and he has not called back to tell us the final result. The truck was not sweep out. My husband sweep it out and the driver area was not disinfected. With covid and all it should have been thoroughly clean for the next driver.
richard GNice people. Easy to work with.
BLAKE TNice guys. Friendly. Listened
David HMore selection
Rodney GCarnes is great! The mobile check in process, however, is not. I had to call customer service both days to get my truck checked out because of a glitch on uhaul side. Not user friendly.
CYNTHIA JGreat, friendly service
Fred MNothing it was great
MACK JThis whole experience was a nightmare. I have been trying to get ahold of Tiffany who is the manager over scheduling for 3 days. Could somebody please call me back.
gretchen lAce hardware in grant al is the best they make the experience worth the drive I rent something about 2 time a month if not more so 20 mile drive is worth it even though there is 2 places 10 miles down the road
JAMES SGreat service!
Gary PNo problems with the pickup location at all. They did great. However, I had a terrible experience with UHaul Customer Service. First, after selecting a truck and pickup location in Birmingham, AL, I was notified that there was no availability at all on my pickup date in Birmingham. The representative changed my pickup date from Saturday, May 29th to Sunday, May 30th. She also mentioned that there was a truck available on our original date in Leesburg; however, I chose at that time to reschedule to Sunday. After speaking with my husband, we decided it would be worth our time to go ahead and travel the 90 miles to Leesburg to pick up the truck on our original date, Saturday, May 29th. I called Customer Service back and the representative advised me that she had changed my reservation to the Leesburg location and I would be receiving an email and text confirmation. I waited for that confirmation and never received it. As a result, I called Customer Service back a third time and spoke to Jermenia. She advised me that the Leesburg truck was never reserved for us! She said there were no notes or anything that I had made that second phone call. I was livid because we were moving the next day. Jermenia was able to find us a truck in Grant, AL, so we drove 2 hours in the opposite direction of our home to pick it up. I feel very strongly that UHaul should have offered some type of discount given the circumstances but none was offered at any time. I would suggest that you update your online reservation system that will tell customers BEFORE they make a reservation where trucks will be available so they don't run into this wild goose chase like we did. Absolutely ridiculous.
Jennifer HVery courteous and thorough explaining everything
Elwood KThey were very friendly and helpful.
RONALD WFolks very helpful in hooking up my vehicle to the car dolly. Merci.
Steven PRien
john sI applied online and requested a 15-ft truck. When I got there they only had a 26-ft, which resulted in a higher fee.
Angela DEverything was good
LOUIS CDidnt check my trailer in till two mornings after drop off. Even after I called morning after drop off to let them know and was told they will get it. They never did till another uhaul location called them.
Eric EI reserved a 26ft truck from a location near my house but the day before I was to pickup the truck, I was notified that there was a new location to pick it up and it was a 30 minute drive to get to it. Why was I able to reserve the truck from the location near my house? Caused me to have to jump through hoops coordinating rides and times. Not cool
Tracey COur pick up location was 40 miles out of our way. The truck I reserved via phone 3 weeks in advance was given to someone else the day before we were to pick up our truck. To get the sized truck we ordered and needed we had to drive to another city. What was the purpose of making a reservation if there is no Intention to honor it?
debora bStaff was professional, friendly, and knowledgeable. We had a wonderful experience that made a stressful move a little easier.
Jen MAwesome customer service
judith cGreat folks!!!!!!
brooks wThe people there could not have been nicer!!
Carl FVery nice and helpful personnel.
Suzette JOwner was very helpful and accommodating!
Keith HGreat Customer Service from Jason!
Joe CGood folks.
butch aWell oiled operation...excellent efficiency Had no idea moving could be so stressLESS
EDWARD SThe service was great the actual truck was falling apart!
JEREMY AAucun
shawn nHave more 20ft. trucks available great size
bob rGet pickup truck and trailors for rent up there instead of just box truxks
EDWARD FVery customer friendly.
george bMake sure the truck is ready. It had to be jumped off when I picked it up and 2 times when I was renting it.
JOE KTHE ACE HARDWARE PERSONAL WERE EXCELLENT WITH ALL THE HELP I NEEDED ABOUT THE UHAUL. I HAVE USED RYDER BEFORE I WILL ALWAYS USE UHAUL FROM NOW ON.
CHERYL TI rented a truck for my father stuff that passed away. And they put insurance on it and I didn't want the insurance.and now I can't get it removed.
ROBERT HWe had reserved a 26 ft truck. At the last minute was told they did not have one. We got it worked out but was really nervous about the last minute situation.
RALPH WThe AC fan works on full blast or off. The selector switch does not work in all positions. The truck is not very fuel efficient and the efficiency gauge does not work.
STEVE Pnothing the people there was great and the truck ran great
JOYCE Y