Never get rid of the uhaul agent Sierra. She was wonderful.
scott h
Customer Reviews for Carns Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Firstly I'll start on pickup and at karns and say not tremendously impressed! We spent about 35 to 45 minutes just to complete the check-in and pick up the vehicle and then we got the keys and were sent out in single digit winter weather cold to unlock the box which had the key to the ignition under it and after my fingers went numb and quit working twice or three times I finally accomplished it with the help of customer service who I had to go get after several failed attempts on my part to do what in my opinion should be their job as decent customer service, and I'm being graceful here! When we went to the return facility for U-Haul which was a little dive hole in the wall rats nest dump of a Indian run gas station I'll repeat dump again! And my girlfriend went into return the keys and I parked the vehicle and they requested and sent her back out to the U-Haul to bring in the 50 lb dolly take a picture of the mileage on the dash and the gas tank gauge and then move the vehicle to a different spot and didn't know how many trucks he even had in the parking lot or where they were? These people were so rude, clueless disrespectful and lazy and worthless piles of feces you unfortunately see on a daily basis in these types of situations. So on both ends customer service has come to such a decline that it's just outright disappointing that you have to do their job for them just to get what you overpay for to begin with. I'm a Caucasian male but I got to say which is very unnatural for me to do so but in this case I felt very discriminated against as a white American in the return facility because it was owned by Indian Indians and they kind of almost all but spat in my face!
Dodi MI would never recommend doing the 24/7 share. Always rent from a real person I spent over an hour trying to get checked in, the app did not want to work correctly I was disconnected when I tried to call you all I highly do not recommend you use the app always rent from a real person. Highly dissatisfied with the app
Tracy GYour mobile app is horrible. Took me over an hr to even get the truck.
Robert SCheck your prices we paid for extensions for everyday but my final bill was 989 and don't understand it now I have to go-to court and fight.thanks uhaul
Christina HThe app crashed several times. Tried chat support and after 15 minutes was told needed to call 800 support. After another 30 minutes on hold a tech assisted me. In the meantime someone from the local dealer arrived to help me. Carns was great but uhaul side was less than expected.
David BTruck was saying that the tire was low and it was not. It was also way to exspensive to rent a truck for 5 hours. There should have also been straps and sheets included and there were none. I wont be using uhaul again.
Amy DBetter maintenance on equipment
VIRGINIA ROnly issues I had was that there was a little to much play in the steering wheel and the check engine light came on
CHARLES AVery professional and helpful.
Douglas TGreat job!
Andrew BThe gentleman was really nice and helpful
Timothy MEverything with the truck was great.
paul tGreat service
Shane WErica Gmerek did a great job helping us get our u-haul rental situated. We needed a little help with hooking it up and our hitch and she quickly got Earl Dodson to come look and help us out. Both employees were extremely helpful. They both deserve a GOLD STAR!!!!
Kathleen MNothing doing great
Donald BLocal was never the problem; National was. I found it a bit rich that national sent me an hour away to pick up the truck and then had the gall to charge me for the extra mileage. Way to make the customer pay in both money and time for doing the corporations work for them guys. On top of screwing up my reservations completely. So National gets 0 out of 5 stars from me.
mARCUS fCarns was perfect uhaul completely messed up my order and i expecte compensation
BRIAN SGreat times
WALTER WGreat people
WALTER WExcellent service
Iphiagene Tlocation was ok just had to drive to get the truck after sign in , they did not bring the truck to us , the truck was nice on the out side but not clean in the cargo area i had to sweep it out and also the ramp needed cleaned off
donald CI rented a tow dolly for Saturday and return Monday . I. Reserved it online and picked up! Now I find out that all this equipment is being delivered to my house $128 worth of equipment. I am not a rich person and under no circumstance wouid I order equipment from uhaul except for a tow dolly ! I called and talked to customer service and they say to take equipment back to local uhaul rental store s d I will be credited ! Well guess what I never checked anything about equipment except for lmagnerux light and the clear field location said they did not have that In stock and that I would not be charged for it ! Now I'm being charged for 6 diffrent items adding up to $128 .00 ! I hope to god I get my money put on my card ASAP ! I'm not rich and I hope to god they refund my money today ! So my family can eat this week not happy at all !
Angela PSuper easy on-line booking, pick up, and drop off. Worth every penny of the rental fee. More truck size options would be nice but understand how busy the rental business is.
JEFFREY OThe lady who took care of uhaul was really nice and was going to take care of truck alignment issue/tires
CHARLOTTE AThe representative at Carns that did my paperwork and my rental was Excellent and I would deal with them again.
Andy BAnswer the phone or return call when a couple messages were left.
TRAVIS BYou can't fix whats not broken!!
NANETTE WTruck needed alot of work
ARBUTIS BI m 100
HENRY GI’m sorry I couldn’t get the truck back on time for the next family due to situation beyond my control
Edward HWell today you charged our account almost $80 without even letting us know first , and now we have numerous charges in Overdraft fees !!! What kind of Company does this to there customers?? We litterally don't have A Dime to our name now for 2 Weeks !!! And have 4 - $29 overdraft fees !!!
TIFFANY MThis location saved the day when our booking in State College fell through. They were friendly and accommodating.
BROOKE BWe love dealing with Carns but this time was different. We had to wait for an hour for someone to be able to check us out which didn't take long at all.
DAVID GEmily Gmerk was very easy to deal with. They were very friendly and did a great job.
ZACHARY ONot much at all they were great to work with.
DAVID GFinding rental rates on the website would have been helpful
JEFFREY FLower the cost for milage. Only went 29 miles.paid $54 when you advertise $19,99 a day.and I refilled what has I used.so I actually paid $64 for rental ,milage,and gas.
JAMES BDidnt give me the rented appliance dolly. Got whoke way home and had to go whole way back so put us way behind on our packing and moving process. Took over an hour to get uhaul in first place, no organization
CHRISTOPHER UCarbs Equipment was great but the truck I was given had the tire light on so I had to get another truck. That one was not full of gas so they had to have someone go get gas. Filled out everything on-line to supposedly save time but it still took over an hour.
steve mLower prices, have 24 hour rental actually be 24 hours, and info about "willing hands" in area who could help (at reasonable wages).
DENNIS RNeed a sign to show where to drop it off.
Cynthia LA better sign to let you know what door is for the the U Haul rental office.
david hI'm not tech savvy. I was told this location was open on Sunday to arrive and found it closed putting me in a panic mode. It's location is great but it is surrounded by numerous businesses. It kept saying I was at Dunkin Donuts who shares the same parking lot so the online checkout wouldn't allow me to checkout for over an hour stating I would be charged if not right location. A designated Uhaul area with sign would be helpful. Very frustrating! But I managed to figure it out and the rest was a simple process. Overall I'm satisfied with the whole process! Recommend Uhaul is the way to go!
Lisa BThey over charged me none of the workers that I dealt with knew what they were doing
Michael PIt is not easy to find a location address take you somewhere you would not ever know there is a U-Haul location here very inconvenient location
Manishkumar PNot call me a day before my reservation and tell me you don't have the truck then I have to drive an hour to another location to pick one up. Also I had trouble finding the location because there's no uhaul sign because it's a dealership for off-road vehicles.
THOMAS WShe check miles gas told her about what happen still charged
jennifer B