Customer Reviews for Castle Rock Self Storage
(U-Haul Neighborhood Dealer)

1 214 évaluations

11 Kellogg Crt   Castle Rock, CO 80109

(303) 688-0936

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(303) 688-0936

11 Kellogg Crt
Castle Rock, CO 80109

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Dimanche : de 10 h a.m. 5 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff at this location is great to work with

Richard T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda W 
Évaluation :
5

Everyone was very nice and helpful.

DELLA I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C 
Évaluation :
5

Great communications and customer care.

Laura D 
Évaluation :
5

Jim was great to work with!

Joshua M 
Évaluation :
5

This location is awesome! Everyone was very helpful, especially when the app couldn't find the location!! The app has a few issues needless to say if you have ever used it. Definitely getting better! Nothing at this location to improve. Should copy it for other locations!

Richard P 
Évaluation :
5

Wonderful customer service

Jacqueline T 
Évaluation :
3

Made a reservation online for lock box pick up prior to store hours. I was never sent the code to acquire the key that was indeed in the box. So I waited for the store to open to get the truck. Once I had the truck I was told the rented equipment should be inside the truck. None of it was. Seems some better planning could be done on behalf of this location.

Talia C 
Évaluation :
1

Complete run a round. No communication mis information!

James V 
Évaluation :
5

I was surprised at how well developed and easy the self check in process was. I thought it would be a disaster but it wasn't.

Steven A 
Évaluation :
5

Excellent customer service , friendly , great hours, up front pricing .

Zoe M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barbara P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri P 
Évaluation :
5

Both were awesome. Husband and wife team. Very personable. Lovely people. I actually got snowed in, my car did, and they helped dig me out and plowed me a path to get out. They went above and beyond.

David H 
Évaluation :
5

Staff was extremely helpful and friendly

Luana L 
Évaluation :
5

Truck had over 180 000 so some of the dash lights are out. Overall a great experience. Truck was very clean and didn't show its age

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb N 
Évaluation :
5

We had a great moving experience with Beth, and her crew. We absolutely will use this location again I'm the future.

Erak H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindy K 
Évaluation :
5

Front wheels out of alinement - hard to steer. Truck, windows and interior very dirty

James R 
Évaluation :
5

Everything about a stellar! Keep up the great work!

Jane M 
Évaluation :
5

Nothing, the two people working there were very knowledgeable and friendly

tom j 
Évaluation :
5

My experience was awesome! The lady was so nice and helpful. She gave me all my options and went over everything and made sure I had a dolly and anything else I needed. The uhaul was new. It was clean and I have to say for a 13 hour drive it drove smooth and was a very pleasant drive for what I was expecting!

Jennifer H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T 
Évaluation :
5

I do not think there is anything I could of asked for that was not already laid out for me. Beth, Ryan,and James are amazing and truly they take of their customers. They have always provided and made sure I've had what I needed and or asked for. I always just use this location. I never have a problem, never.

Dale O 
Évaluation :
5

Make sure the seats are easy to adjust. Otherwise everything was perfect!

THOMAS P 
Évaluation :
5

Great service. Vehicle was fine except when we went to fill it up, it turned out then gas fill line had some restriction and it would not allow the gas nozzle to fill at full rate. Took 15-20 minutes to fill the tank up. Probably the reason it was only 1/4 full when we picked it up. This needs to be fixed on that vehicle. Otherwise, everything was fine.

Karl B 
Évaluation :
1

Drove 4 miles in-town and was charged $15,75 for 4 gallons of fuel! Fuel gauge didn't even move. WTH?

Mike L 
Évaluation :
1

Filthy truck. Bait and switch from your local dealer. Overcharged from original estimate by about $500 as the sleaze crew at Hannan street uhaul place who kept cancelling contracts so they could make more money off of "dynamic pricing". You are going to get sued.

Christopher K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cally W 
Évaluation :
3

I did online pick up. Took way too long as it did not recognize the location. Vehicle only had a quarter of a tank in gas! Description of where vehicle number was was wrong.

Lisa K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M 
Évaluation :
5

Great product, great staff! Highly recommend this location!

Jesse F 
Évaluation :
5

The truck was ready for our reservation. The staff member was professional and efficient.

deborah d 
Évaluation :
5

Great location, always a pleasure to work with!

Mark K 
Évaluation :
5

It was a great experience, and I appreciate the professional and friendly spirit. you made it a time efficient process with great options. Merci.

shirley a 
Évaluation :
5

This was such a hassle free and easy experience, I will absolutely be back for any future moving-rental needs.

Marissa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma M 
Évaluation :
5

I was met with a smile. They were quick to answer all my questions and when I brought back the truck they were helpful with no extra fees.

Danielle C 
Évaluation :
5

Great experience! The guy that helped me get the truck was so nice!!! Will definitely rent here again! Merci!

Susan T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S 
Évaluation :
5

Excellent customer service. Everyone was so pleasant and helpful.

Dani D 
Évaluation :
5

They were helpful and friendly when I had to cancel my first scheduled rental, and today when I rented a truck. This is a good group of people.

Jeff M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robynne W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA H 
Évaluation :
5

Amazing and seamless experience!

Jordan C 
Évaluation :
5

Such nice people to rent from. Also kept a storage unit for over 2 years. Very up front about the prices. I would rent a truck and rent a storage from theses guys again for sure.

MICHAEL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominik W 
Évaluation :
5

Great job . I will be back soon

Roger T 
Évaluation :
4

No suggestions to make...everything was exactly as advertised. However, I would like to commend Beth at the front desk who is an excellent ambassador for U-Haul! She even noticed that I had called with a question and called me right back. Thank you, Tom M.

Tom M 
Évaluation :
5

No improvements needed. Everyone was very nice and the truck was clean and ready to go.

James T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M 
Évaluation :
5

Customer service was top notch. Best uhaul location I have ever rented trucks before at

Dan N 
Évaluation :
5

Not much. Service and equipment are top notch

Thomas F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOB S 
Évaluation :
4

Can’t think of anything to make it better.

Wayne J 
Évaluation :
5

Beth was very professional and very nice. Makes a world of difference.

Wanda M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W 
Évaluation :
5

Easy, fast and done.

Jesse F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick m 
Évaluation :
3

I tried the app pick up because I needed to pick up some furniture at 9am. The app did not work so I ended up waiting for the store to open at 9am. So I was late. The truck was dirty and only 3/4 full of gas. They charged me $20 for cleaning and &10 for extra gas although I brought it back exactly where it was when I left.

Lisa N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S 
Évaluation :
5

Truck was dirty inside and out. Right rear tire only had 12 psi when I picked it up. I took it to a service station and filled it to 30 psi, by the end of my 4 hours ir was back down to 12 psi.

Greg M 
Évaluation :
5

Great experience. The team at this location were friendly, prepared, and professional! Will continue to go here for my truck rental needs.

Robert B 
Évaluation :
4

This is the second rental in a month where moving blankets were not available. This time I received 1 dozen compared to the 2 I requested. Last time at a different location there were none. Mobile check in was difficult. A representative, Leah, was very helpful even when I was short and irritated - not with her but the process. She kept her cool and was sweet and helpful.

richard h 
Évaluation :
5

The gentleman was respectful and had excellent customer service.

Darlene L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent L 
Évaluation :
5

Wonderful customer service, fantastically fast in availability, will definitely be back in the future!

Amber B 
Évaluation :
5

Excellent service à la clientèle 

Khalil Q 
Évaluation :
5

Easy to work with. The truck was clean and ready. Not much more to say other than this place is consistantly easy to work with!

Cherie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrisopher J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D 
Évaluation :
5

I don't usually rate Uhauls but this location is awesome and so clean! I would highly recommend getting a Uhaul from here!

Tara D 
Évaluation :
1

Why did I get charged for TWO days when I picked the truck up at 10 am and had it returned by 10 pm the SAME day?? Shame on you for ripping people off! SCAM. Renter beware!!

Ryan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G 
Évaluation :
5

Make sure the prior user cleans the back as they’re supposed to.

Patrick J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christipher T 
Évaluation :
5

We recently moved and found the Castle Rock location to be extremely knowledgeable and very helpful and would recommend the extra 5 - 10 miles out of your way just to work with the.

jerry c 
Évaluation :
5

Beth was amazing! She has great customer service skills. I called to change the time on my reservation and she was very helpful. Picked up the truck with no problem dropped it off with no problem. I would recommend this location to everyone. Merci

Larry M 
Évaluation :
5

Best service. Friendly. Easy pick up and return.

Dee G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H 
Évaluation :
5

Provide designated parking signs to make it more clear where to park for uhaul renters.

STEPHANIE G 
Évaluation :
5

I thought it was great and convenient! I was annoyed at taking all the photos checking out, but it was dark and lots of lightning around.

Stacy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M 
Évaluation :
5

Our rental was completed by Beth Bradshaw, who was polite, professional and knowledgeable! She made the rental so easy and enjoyable and is with out a doubt, the nicest person to deal with that I have ever encountered when renting a vehicle! She certainly should be commended for the way she treats customers and I am sure that she gets many return customers because of it. I cannot say enough about my experience with U-Haul and Beth Bradshaw and the asset she is for U-Haul!!

Cindy L 
Évaluation :
4

No dolly left in truck.

Mirko S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P 
Non les évaluations ont été soumises pour cet établissement.

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