Customer Reviews for Causeway Marathon
(U-Haul Neighborhood Dealer)

528 évaluations

2829 US Hwy 301 S   Riverview, FL 33578

(813) 964-7130

Heures d’ouverture

  • Lundi au dimanche :
    24 heures

Services dans cet établissement :

Pour nous contacter

(813) 964-7130

2829 US Hwy 301 S
Riverview, FL 33578

Services dans cet établissement :

Heures d’ouverture

  • Lundi au dimanche :
    24 heures
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I believe when I received the truck keys, it didn’t come with a key to lock the back door.

Cain Huskey 
Évaluation :
1

After pulling in to fill the gas back to the level I received the truck, went in to the counter and the guy told me I had to do the return through the app. Unfortunately the reservation never got in my app and I was having issues with it back and forth through the entire rental process. He made me go get all the information and wrote it on a piece of receipt paper and told me the return would be processed at a later time. This made me extremely uncomfortable to leave the truck. I parked the truck sideways in some extra spots in the back and turned over the keys, he came to check the parking spot and got upset and wanted me to park a 20' truck in a standard park space which meant the front 1/3 of the truck was sticking out in the parking lot. Since he wasn't processing my return I had no proof of return or any documentation and when I asked for it he couldn't provide anything. I did receive the return confirmation via email at 2:15AM. But this was the last straw of a very frustrating and inconvenient rental.

Nicholas Lemar 
Évaluation :
5

The manager was very pleasant and professional. He even took a look at my rental situation and offered a more economical option. This was greatly appreciated.

Christopher Miles 
Évaluation :
1

The man that was there to help us rent it did not help us at all, he was rude he told us to complete it online, once we did he told us it was not done even thought we had added all information and we had no more options or information to add, we let him know and he was getting angry with us telling us it was not complete. Once we got frustrated he started talking to us in a nasty way and laughing . It was a gas station and he kept leaving us to go help other people when we were there first. It took an hour and a half to get the truck. This location was the only one open and I needed to get the u-haul. If there were other locations we would have left that place. He was making no sense and would not answer any of our questions, after an hour and a half he handed us the keys and that's it. He did not tell us how any of it worked what we had to do to return it. When we got in the truck it only had 1/4 tank. It was about 50 miles and what if we needed more? He did not help at all and I do not recommend for anyone to go there for a u-haul. He did not try helping us at all and did not make this process easier for us. We let him know we only needed 30 miles. Once he decided to help us he just asked us the same questions we had already answered online and proceeded to charge us for 100 miles. I understand it's by mile and you guys will only charge us for that but we said we did not need any more than 45 to be safe. Once we looked at the receipt he added 100 miles. We did not even know what we were being charged for and he did not have any interest in telling us. I hope you guys find a solution to this because I'm sure we are not the first people he greets with "you have reservation? If not go online let me know when to give u keys".

Matthew Delozier 
Évaluation :
1

My uhal had no battery then it over heated and I had to keep jumping it

Michelle Lopez 
Évaluation :
3

I still waiting for my refund

Ambiorix Lora 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REINALDO RODRIGUEZ 
Évaluation :
5

just told me to park anywhere and did tel what the next step where getting my recipt back

SHARON MCCRAY 
Évaluation :
2

The clerks are way too aggressive and dishonest

Miranda Washington 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Moses 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Todd 
Évaluation :
5

It was very nice

Jean Maulange 
Évaluation :
2

The truck had a Crack pipe in the cup holder and I asked for a discount and said no.

Brittany Evans 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanna Beretta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rafael lazo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALEED ZAKARIYA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL JOHNSON 
Évaluation :
2

They did not have a dolly that we reserved. They said they would remove it from my bill. I was still charged. This was the third location I was sent to because they didn't have a truck. My reservation was made over a month in advance. The first truck was dead. The truck that finally worked was out of gas. Customer service has "filed a claim" but didn't give the discount for trouble, didn't remove the excess charges and now want a toll for $3. I will never use U-haul after almost two decades of being a repeat customer. Never again.

YERECHMIEL HOLTZ 
Évaluation :
5

None! Great service

Jonathan Walthour 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco Henriquez 
Évaluation :
3

I wasn’t reimbursed for going over the gas replacement.

Joyce Tapia 
Évaluation :
5

He was very courteous and the process was very quick

ann zamora 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth serrano 
Évaluation :
2

Didn't have the dolly's I requested so we had to move without them. I would have went to a different location if I knew they didn't have them.

Laurine Carroll 
Évaluation :
3

I ordered a hand truck, not included and was told “sorry” and was forced to go to any location to rent one.

Michael LaCasse 
Évaluation :
1

I rented ,I used for two hrs not even 50 miles we returned the guy told us everything is ok and now they try to charge us 195 dollars

alexander perez 
Évaluation :
1

Not only was the truck filthy but I was charged for safe move without my permission! I was my 15 back because you do not have the right Ti change me for an optional fee. I am livid and do not appreciate deceptive practices.

Vonette Toussaint 
Évaluation :
4

I requested online service check-in/out, but you do have to go into the store for the keys, which I don't particularly appreciate because it's an active gas station. Therefore, it's hard to manage the store plus handle Uhaul stuff. The people are nice which is a plus

Vonette Toussaint 
Évaluation :
4

I returned the truck filled with the same amount of gasoline I found. however, they charged me for 2 gallons. I didn't understand.

Wagner Galvao 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane OConnor 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryant Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shanna hall 
Évaluation :
1

So unhappy dealing with the people….not spending another moment talking about it…my rental experience was horrible.

Yasson Teklu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCEDES VALDEZ 
Évaluation :
5

Make sure the equipment is clean. But overall great experience. The attendant was very helpful he showed me what sizes the trucks are and he helped me in taking picture of my license with my phone for reference. He spoke professional and he was courteous.

Stephanie Jordan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisy Ofarril 
Évaluation :
1

Le client n'a pas laissé de commentaire.

karla robinson 
Évaluation :
1

To improve the experience for the next customer this location needs to be REMOVED as a UHaul representative. UHaul corporate needs to investigate this location for customer fraud, harassment and verbal abuse by the representatives at this location. The rep that initiated the rental return not only came to my personal vehicle and verbally abused me but also threatened physical violence against me in front of my daughter whom will be a witness if I decide to take legal actions against him and UHAUL. The description of the person working as the UHAUL representative is of possibly Indian descent about 6' tall, black hair and possibly around 60/65 years of age, the female working the counter/ register was also extremely rude and disrespectful towards me. She was also possibly of Indian descent around 60/65 years of age with dark black hair. As I stated above this location needs to be permanently removed as a UHAUL location and representative before someone else is verbally assaulted and physically threatened by the person described above being a UHAUL representative. There are multiple reviews on Google that indicate my experience with this location is not an isolated incident.

Danny Drake 
Évaluation :
1

Terrible experience!

Brittany Mckenzie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Ehas 
Évaluation :
4

Better cleanliness for all vehicles.

Latrell Goodwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Ayala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Reese 
Évaluation :
1

The U-Haul representative was extremely unprofessional and hostile.

Emmanuel MACK 
Évaluation :
5

Excellent

Lakshmanan Vijayakandan 
Évaluation :
5

Gerry good

Freddie Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Peraza 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delaney Mordue 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tabb Pitt 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Latoya Howard 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shavonne Taylor 
Évaluation :
1

I requested 2 furniture dollys and 1 cart, wasn’t available and they told me to go to another store, the other location was closed because was Sunday, this really delayed all my moving plan, I just not cancel because can’t afford to ask for another day on my job, terrible service

Jose Benitez Medrano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roman garza 
Évaluation :
1

poor service, people at the gas station very rude, I will never go there again, I called your central and they did absolutely nothing to change the location for the return, very bad service

Marcelo Modesto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander zayas 
Évaluation :
5

Everything was fine, the lady at the counter was very helpful and friendly. Excellent service à la clientèle.

Maribelle velez 
Évaluation :
3

Location is a gas station in a bad art of town. Attendee made me bring in equipment and made me provide him with picture of gas and mileage. He was busy with convenience store customers.

Carlos Lugo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone Floyd 
Évaluation :
5

fs!

Dontae Putmon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc Battaglia 
Évaluation :
1

The person at the counter kept going back and forth between his gas station side and the uhaul side. He was inpatient. Walked outside 2 times to smoke. Kept stopping the uhaul transaction to take care of the other customers that were trying to get gas. He wasnt attentive or helpful. The truck was not very clean and the lever to move the seat frontwards to reach the peddle was not working. It was a horrible experience.

Yalinez Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine COLON 
Évaluation :
1

This was, by far, the worst truck rental experience I have ever had. The first location never opened at all and there was no equipment available that was even close to the truck I reserved. Your customer service rep was helpful in finding another nearby location with a slightly smaller truck, but this location was horrible. This gas station/mini mart had two employees, one of whom was at the register, and the other who appeared to be the manager. Both of them were totally uninterested in helping me, and only made time for me when the store was completely cleared of retail customers. It is clear that this is a low priority sideline for this location. When I returned the truck later in the day, the same team was still in the store. The register clerk asked me to wait so he could handle at least 5 retail customers before taking my mileage and gas information, which took all of 30 seconds. The manager was putting quarters into a Silver Falls pusher slider machine, trying to hit the jackpot. I've had better customer service in third world countries.

Peter Wu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jose landa 
Évaluation :
2

The fat guy that worked at 3pm on 3/20/2023 was very unprofessional. Upon returning the truck he refused to get the return mileage, refused to return the dolly inside the store, refused to give a receipt then threw the keys at me so I could get the mileage and dolly. He was fat, rude and lazy. If you see this person turn around and go rent from another location. This kind of person will almost make you do something that will make you end up in jail.

Tanya Alvarez 
Évaluation :
1

The truck was pinned by another truck when I went to pick it up and has MAJOR front-end suspension problems. The truck was not safe to drive!!!

Brandi Cherry 
Évaluation :
4

Be more transparent with the information and charges get paperwork to ghd tenter no matter where it’s rented from

Curtis Damme 
Évaluation :
1

I rented $29 truck and they charges me $100 for truck saying it was a deposit and I have not yet received my desposit truck was not on full and I put gas back in how I got it. When returning truck they expect me to fill it up I explained to man it was on full so I returned it the same way. The man did not really no what he was doing. I hope I get my deposit back without haszle

Sheila Broadnax 
Évaluation :
1

Customer service sucks! Very rude! No help if need! Etc

Brighonette Douglas 
Évaluation :
4

Service could be quicker, but it is a convenience store, so understandable

rita mendez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia Brown 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Guangyu li 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola Tonge 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Livia Melo 
Évaluation :
5

Excellent service à la clientèle

Linda Dickens 
Évaluation :
1

I did online checkin and expected - as with other locations to simply grab my keys and go. The lady spent 45 minutes trying to get her computer to work (and kept blaming the computer) while helping other customers at her retail counter ("because they are paying customers for my business" … as if I'm not paying!?). Demanded additional pictures of my drivers license, etc. Very time consuming and rude. The cab had sticky floors and the steering wheel alignment was off by 25 %. The truck only had 1/4 tank further delaying my trip as I had to fill up. Cargo lights did not work. The return was delayed not slightly less frustrating as there is no dropbox and the clerk demanded to see my phone to "prove" I returned it correctly … all while he was eating a sandwich. I didn't choose this location and I'm VERY disappointed that I had no choice … it will certainly make me reconsider renting again.

michael kurtz 
Évaluation :
2

This location charges are off. The website gives one amount and then when you get here it is totally different. Over $100 off.

Andre Spivey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie Parsons 
Évaluation :
5

Every thing was good

hurbert mosley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Poitra 
Évaluation :
2

I was over charged! Didnt get the Dolly and they charged me for it because I reserved one... Never got it! I asked to wait for the finalized bill but since there was only 1 cashier, he said he'd do it and Id have a bill within 4hours, and then I was charged an after hours fee when I dropped the truck off on time. A $19,95 truck using only 20 miles, filled up to over full line cost $85... almost 2 times what I should have been charged an I want a refund for the overage asap.

Adryenne Myers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashmeed Mohammed 
Évaluation :
1

This representative couldn't be bothered. He insisted that I unload the dolly and blankets and bring them to him. He the questioned me as wether or not I was sure I was returning the truck to the correct address. I had to show him a copy of my uhaul email contract. I showed him a picture of the mileage and gas he seemed to not believe me because I was returning it wth half a tank, when it was only a quarter of a tank when I picked it up. I then asked him for a receipt and he said uhaul would email it to me. I insisted that He give me something that proved I had returned the truck and didn't owe anything. He had to get on the phone and call someone who he spoke to in a foreign language. He then said for me to check my email for a receipt. I needed to leave so ai took a video of the location and the returned truck for my own records. When I did get the receipt, the gas was marked as ⅜ rather than ½ a tank. This made me feel like he was going to charge the next customer for the "extra". gas. All in all I did not feel very welcome or appreciated by this individual and did not trust him at all. It has left a very bad impression with me regarding uHaul.

Daniel Piganell 
Évaluation :
5

Thank you,good service.

Angele Toros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Sams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS SANTIAGO 
Évaluation :
1

I had a tough time returning the truck on the app. I have rented U-Hall trucks for the last thirty years and have never experienced this. It looks like the process has changed. No personal customer service at all. Also, the lady that was working there was not friendly at all. Will definitely go to a different location or find a totally different company to rent from

Kelvin Hearns 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marquis Sawyer 
Évaluation :
5

The UHaul dealership @ the Marathon station @ Hwy 301 and Causeway 33619 was helpful knowledgeable and resourceful. The truck was well maintained without any problems. I would definitely use their services again and highly recommend them.

Toni Shepard 
Évaluation :
3

Touch less rental was not a thing, took forever to get the van. I put the exact amount of gas in it from when I received it and was still charge too much ( I have pictures to prove it) Van was clean and working fine

Corey Stulz 
Évaluation :
2

The truck was filthy I had to clean it and fill it w/ gas as it was on E when I received the truck just to fill the truck courteously before returning and to be charged a fuel charge when I left half a tank unlike the previous owner ; I am extremely dissatisfied w/ this sur charge !

LaDante Fielder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie Tucker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Starbuck 
Évaluation :
5

The anti-theft steering wheel lock needs to be changed. Although I agree with the need for such a system to prevent trucks from being stolen, the mechanism was EXTREMELY difficult to unlock. My steering wheel locked up and I could not unlock it for an EXTENDED period of time. The steering wheel locked up for each of the three times I needed to start the truck. I sat trying to figure out what to do for almost 40 minutes the last time I needed to start the truck to return it. Even after watching a video on how to correctly unlock this mechanism it took almost 20 minutes before the steering wheel unlocked and I could start the truck. I understand the need for such a mechanism; but, a key fob or something of the sort is highly recommendable by me so other customers don't have to go through what I went through three times in one night.

Dominique Bordley 
Évaluation :
5

Have gas tank full

Genesis Pabon 
Évaluation :
3

Air did not work in van it was almost invariable moving things and being in hot van. When we took it back we were just told "that's fine." When I'm paying for it I do not think it's fine.

Amilkal Ruiz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

abigail newcomb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Franklin 
Évaluation :
1

The guy at the counter that helped me was very rude and not helpful at all. Didn't speak much English either. I also didn't receive a receipt or anything. I only used 5 miles on the cargo van and was over charged. Very disappointed.

Savanna Mascarette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia Andrade 
Non les évaluations ont été soumises pour cet établissement.

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