The trailer was ready to go when I arrived to pick it up.
Joseph Z
Customer Reviews for Cheryl Bonin Real Estate & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was given the wrong key by the location and when I went in to have it exchange for the correct key, I was treated rudely. I was asked multiple times why I was there and when I explained they put the wrong vehicle key in their lockbox, I received no apology for the delay or inconvenience.
Jane CService amical
Ashley VThey were super accommodating. I couldn't ask for an easier or more pleasurable experience.
Paul GGreat experience. Keep up the fantastic work
Jeanne KCheck that the cup holders are cleaned. Ours were not but we were able to use them with napkins tucked into the holders.
Karen HI cannot think of anything that could’ve made my experience any better with this location.
THOMAS TThe process of going through the app was ridiculously tedious and it made me want to not rent a uhaul ever again. Experience outside of the app was fine.
Alexandra OThe guy I rented the truck from has the worst customer service ever! He wouldn't give me my receipt face to face & rhen charged me after he said I went over the mileage. I called back and he was super rude and told me to contact a lawyer what a dick! I only drove 70 miles and got charged for 114 miles they obviously must need some more money to steal $7
carmen wGood drop off experience. Thanks
ROBERT MPrompt, friendly service. All details well explained.
Karen HThe staff were super kind and loving!! Beyond thankful for this team❤️💯❤️
Veronica PLiked that I was able to drop it off in the morning the next day on the way to work. Made it super convenient.
Allen DCheryl was great to work with, very pleasant person. Would work her again.
Richard KWe didn't look at the text messages about how to go through phone returns until we had already returned the van. We went back up in the evening when we saw the text. It was already locked up so we couldn't provide all pictures required. We now know the procedure but for other people maybe tell them in advance to watch for that text and follow the procedure when dropping off.
Peggy MRich (at the facility) was a great help whereas the check-in process through the app was the most horrific experience I have had. My son and I spent 30 minutes trying to pick up the truck and received only more roadblocks from all the customer "help" when we called. Don't waste your time with the on-line check in, always go through the facility
Robert MThank you for having a location in my own town. I didn't have to travel 10+ miles for a U-Haul location.
Bobbi CTHANK YOU- So Easy - She was efficient and quick. I appreciate it so much for making it so easy.
Chris KAll is good!
John HGood deal
Bill RVery satisfied.
Jennifer QGreat customer service. Thanks!
Bob kStaff very helpful and easy to rent from
laura oKeep up the good work.
Kenneth KI work on e-series fords for a living. The 15 foot I drove was a e-450. The transmission definitely needs a service because the vehicle would slam into gear until until it warmed up. Also, noticed rust lines for the lugs. Definitely wasn't tightened to spec. One lug was actually loose after my haul. This isn't the locations fault. This is whoever does their services. But, when a wheel flies off it's going to be the locations.
Mathew ATruck was available at the time we scheduled. It was clean, ready to go. Agent was polite, explained the costs accurately, and answered all our questions. This is the third time I rented from this location. Always excellent service.
Florian SVery convenient; fair price; "Dana" at the desk was a pleasure to deal with.
Eric MThe young woman who helped me was extremely pleasant to work with and very knowledgeable regarding the equipment!
Peter LExcellent service à la clientèle
Brian DThe only thing is the hours of all the business. If you want to get an early start, you have to rent the night before, which means you may have to rent for another day to get it back in time.
Ronald WGreat experience. No complaints at all.
Joseph BOffice guy was 10 minutes late & couldn't have been more rude! This was the absolute worst case of "customer service" I've ever encountered. Pretty sure he didn't want to be there, gave us the impression we were bothering & annoying him. Seemed like a miserable person overall & if you don't want to deal with people, find a job where you don't have to! The drop off location ( Valparaiso) was fabulous! I was greeted with a "good morning", the girl had a great attitude & was friendly. Total opposite of the Chesterton location.
lila eWould have been nice to have been provided a receipt?
alisa dThey were very accommodating so I could pick the trailer early before they open.
douglas sThank you for making the process easy and pleasant. Awesome customer service and give A+ to the whole experience. Thanks again
Christina RAlways a great experience with Cheryl's team!
RANDY APeople were very nice and good at their job. Would recommend
Janet LVery quick and attentive. Always seem to have excellent UHaul stock available.
Christopher SVery accomendating!
KIMBERLY FCost per mile was way to high.
Mark MCheryl and her group are great. Quick, friendly service and local.
Kenneth KCheryl was deceptive and over charged us. Was difficult in the middle of a blizzard and Christmas to get the truck returned. When she told us don't worry about didn't think she would charge us.
Cami GI returned a Uhaul 20 foot truck with Uhaul 12 foot trailer. They didn't offer to help disconnect it when I returned it.
Steven RHad a little trouble opening key box. Might have had iced during the cold.
RICHARD WEverything was great. Can't believe such a handy service is s
pat sHave the truck size that was put in for and don't offer a trailer and charge for it. The drop-off location wasn't the correct place had to drive further than planned after a long day of moving.
Christopher MThe truck needs a Serious tune up!
marlo wThe truck had a bad leak and many of my items where wet and possibly ruined not pleased and never received a call or a discount for my trouble not pleased with uhaul
Randall Hzero
MICHAEL TVery helpful people.
michael hTrailer had some cosmetic damage but was fully functional.
Creag BNothing everything was fine
Satoya BEverything was perfect. Very nice staff it was the smoothest rental I've ever dealt with. I would recommend these guys to anyone.
Chris PGreat selection and great customer service!
Dawn PVery happy to do business with THANKS
enrique f