Everthing was absolutely great except for the uhaul app. The uhual app took 10 mins to upload the first picture i sent and then 25 mins to upload all of the pictures of the truck when I was checking out. The progress icon just spun and spun while i waited. At one point, since it was so slow, I thought your site was down, but I just kept waiting. Unacceptable.
Joseph Smith
Customer Reviews for Cloverly Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very nice and friendly !
AGAM SINGHthey are just the best!
BETTY RUIZ-YORROJay Platko was extremely helpful in securing the reservation. He made sure everything went as planned. The people at the location I picked up, were extremely helpful and friendly. They went out of their way to help me. The vehicle was spotless, and the gas tank was full.
Tracey EckenrodeGreat Service and friendly customer support.
Robin CliftonGreat Customer Service at this location!
SHARON HURST ALFORDGreat! fast and reliable services... I would recommend this place to anyone who's looking for a rental truck. Thanks!!!
JHONNY JOSEPHNothing, the owners there are very friendly and make you feel welcome and do what they can to make it easier for you to get what you need. Had a great experience with them
Scott FordNothing they were fantastic.
RICKY AGUILARThe lady in Spencerville was amazing and walked me through the process. She was very friendly and made it so easy for a first timer. The app was also very straight forward.
Olufemi ShodekeI love the customer service is extremely good and You so comfortable to talk to them .Keep it up .
FAILA SANGWATruck is dirty. Windshield covered in bird poop. Inside coffe spills and dirt all over the seat. The back was dirty and was not swept out.
W DuffinOwner is so kind for me extra help and guide. I am so grateful for his service.
YOUNG YOONI was very impressed with Elizabeth, she was very knowledgeable and professional. My overall experience was a 10/10. Merci.
Sandy TurnerI ran into something that in the 45 years of renting from UHaul. A bad experience at one location. 14 Randolph Road, Silver Spring, (Colesville) Maryland 20904. The rental place is actually a beer & wine store less than a mile from my house. I thought that I could use that location because it was close to home. I set up my reservation for 10:00 am. The web site for the store says that they open at 8:00 am. The sign on the door said they opened at 10:00 am. I later found out that they opened later. So now I was in a bind. I had a schedule to keep. The people at UHaul were very nice and switched my reservation to another place. Enter Cloverly Automotive. 2203 Spencerville Road, Spencerville Maryland. The staff was friendly & welcoming. They had me on the road in minutes. I usually would go to the Rockville location which is also very excellent. But is further away. Thank you Cloverly Automotive,. For saving my behind on a almost stressful day. So all I have to say is don't use the Colesville location.
William KassmanExcellent customer service.
Adiela Camelo PerezVery friendly service.
Keith SeegerEverything went well with the rental. No improvement needs Great service at the pickup location. 5 stars for them
RUBIA SILVANo professionalism. Seems that people out there are racist with very poor customer service skills.
Rodrigue Djoukenggreat customer service
gerawork MasreshaVery friendly staff. Best uhaul experience I have ever had.
David or Ericka TravenThe drop off was not accepting the trailer, we had to spend a full day on the phone trying to get someone to understand the location we selected to drop off the trailer was closest to us.
ShanaDee JahrlingPersonnel working the day I dropped off the truck gave excellent customer service. The location of Cloverly Automotive were their office happens to be located at looks like a junk yard and it was not clearly marked where to pull in to return vehicles. The U haul office needs a DEEP CLEAN!
LORI NASHLove the people here they were so helpful and kind but definitely come here again
BUNHENG SUONGI reserved my truck to be picked-up at Deep Rock Rd. location and the pick-up location was moved without my knowledge. I was also told that the drop-off location I had arranged with the person on the phone when I made my reservation was no longer an option and I would have to return the truck at a location another 15 miles away. It took me 1:13:00, and five call transfers to get this changed back to the original location, I went from being an upset customer to an enraged customer. I sell real estate, and I will pass this experience on to all my client's and I will never use U-Haul again,
Richard HansonEasy to do transaction and good customer service
JOSH NUNEZThis is my favorite U-Haul location. I am very happy everytime they have the equipment at this location when I need to rent something.
CHARLES HUISENTRUITWorker was VERY friendly, & quick and easy drop-off.
Bryan LucasThe customer service man was very courteous and attentive, very polite and courteous.
ERICK CASTILLOI noticed one tire going flat as I pulled out of Cloverly. Fortunately, an onsite repair could be done.
david landethe only issue that i have with dropping off here is that there is no clear place to drop off the equipment if you use the picture that i took last night as a reference it was very difficult to drop the trailer off i am glad i have alot of expeirence driving trucks because i would not have been able to drop this trailer off
william gholstonExcellent service very friendly staff I recommend it thank you very much
JUAN RIVERA-GARCIAKeep doing what you are doing.
MCKINLEY LITTLEJOHNNo comments.
Jennifer LaThe assistant was very helpful. But, after returning to get instructions on how to get the key, I met the agent. He insisted that I must take the insurance even though I said that my insurance might cover the use of the van. The office was in a very dirty state. Worse, the van was dirty and stunk terribly and I had to tolerate this.
MICHAEL THARKURPositive comment: owner/staff was helpful in selecting right equipment and provided wiring adapter to connect trailer wiring to my Chevy Suburban wiring connector.
DONALD CHAMBERLINThe interior cabin was filthy. Not sure what the rules are about smoking in the vehicle, however, the vehicle reeked of smoke. The people who run the UHaul location are very nice and very customer friendly.
ROCCO PERCIAVALLEGive directions to the drop off location GPS doesn't take you there. Use this quote "located behind Spenseville deli"; the GPS takes you three doors down the road and the mechanic shop is not on the main street.
Franklin RodriguezExtremely helpful, accommodating and of course friendly! Nice folk!
Suzanne NiedermairN.D.
Charles Bowers JrSuper easy to park vehicle, but a little dark & difficult to find the key drop box.
Michele FieldGreat pickup location.
Vijay KumarGreat service and friendly staff
Juan ArguetaMary was wonderful! Easy to rent great location. Would recommend to friends!
carol beereMary is great!!
Erik ScheirerVery poor selection at this location. I was not happy that U-haul changed the pick-up location without me agreeing to it. Had I not noticed this in the confirmation email, I would have showed up at the location I chose and the equipment wouldn't have been there. Ultimately, I had to choose a different type of trailer so I could pick up a the location I preferred.
Becky SniderThe staff at this location were very professi onal
BINYAM dagnachewThe agent who handled my transaction was friendly and helpful. The location only had one 10-ft truck and they only had 1/4 of the number of pads that I reserved. Unfortunately, the truck was NOT in good maintenance condition. The air conditioning system did not work well and, at times, the truck was sputtering so bad that I feared being stranded on the road. The maintenance light on the truck came on and stayed on the whole trip. U-haul should do better.
ROLAND THEODOREVery good service & well maintained equipment.
Damaris FellerCan't think of a thing. Gary was great and I really liked the van. Great equipment
Robert HoutsWe ordered some furniture pads, but didn't find out till we picked up the truck that they didn't have any. It would have been very helpful to know that in advance.
James OClockGreat to work with Gary
DONALD HEALDExcellente expérience
Dale NicholsonUpon pickup the truck displayed warning lights that the oil was low. It took a half hour to 45 minutes for a respresentative from the Cloverly location to make the proper adjustments to the vehicle before it could be driven. I would suggest that when the trucks are returned that items like this are checked. You are big on the return with gas make sure the equipment is maintained for the customer.
YuVette RussellAucun
Gary Clark