great service
Carlos P
Customer Reviews for Coastal Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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very helpful, prompt, accommodating service at this location.
ben nclear snow completely off the vehicle.
PAM WSweep out the trucks. Take out dollies when they've not been rented to avoid the shifting around; provide strapping to secure dollies in empty trucks.
Adele RThe rental dude was awesome. Made the process super simple
Jennifer SThe truck I rented should not be on road. Despite mechanic looking at it. 3 times I was unable to stop truck and ran a red light and stop sign. Worst is damage I did at property I was moving from. Disappointed to be charged for rental. It was a bad day and lots of money was spent on helpers that could not help while truck was being looked at.
Kevin KEven though I returned the truck in person to a human who checked it out and said I was good,, the system said I had not returned it and I got a call from Coastal. later asking if I was returning it
Andrew GNothing all good
JAMES MThe person I worked with at the counter was friendly and thoroughly explained the important details. Would definitely use this location again!
Kristen DA great experience - excellent van in excellent condition; easy to drive; just what I needed and the price was right! :)
JANET LNothing. It was a great painless experience.
Kristi CThanks for an easy transaction.
BILL HWhen something goes wrong, offer a meaningful accommodation. When you say your going to follow up, follow up. At least, pretend like you care, even if you're reading from the company script.
Daniel WIt is hard to distinguish what caused more problems for us in the recent rental, your nationwide outage or the location's inability to handle a disruption in service. We went to another location (Marginal Way, Portland ME) that was processing contracts while the location we rented from (Yarmouth ME) was unable to do at the same time. The delay and related hassle caused tremendous problems for our move and prevented us from having adequate time to complete the move in the original timeframe.
Elizabeth EDon't use the U-Haul app. It doesn't work for mobile pick up.
Mellyn STruck was spotless, pickup and drop off easy! Would definitely rent again, and wondering why I never did before!
Cindy KNot a lot of parking available for the U-haul trucks. Customer service helpful and kind.
Charlotte TSecond time renting from this location. They are reliable, timely, and friendly.
Joanna BEasy rental and return. The location is close to my home, which is a plus.
Roy PAll Good
Misun CBuddy is great
THOMAS MBuddy was super helpful, and easy to work with. I got an immediate phone call from a staff person who found my wallet in the truck.
Catharine CBuddy was very personable and helpful!
Ronald MBuddy, the U-Haul rep was excellent, he was very easy to work with, courteous, professional and accommodating. An exceptional, easy flowing experience! Thank you so much!
FAWN JAs expected
John bThe staff (Patrick & Buddy) very helpful & accommodating
Charles RThe online truck return process is awful, especially all of the pictures it requires you to take. It took way longer than we thought it would just to drop the truck off.
JOHN MUsed the fill guide and still overfilled it by almost a quarter of a tank. This cost me way more in gas than it should have.
Jason LAll went quite smoothly and the customer service at this location was on point. No complaints - just a thumbs up.
Frances WI can't believe you charge to use a dolly that's in the truck . Really? I didn't need it but you need to read "Give 'em the pickle" to learn a customer service lesson here.
TONY DAll perfect!
CRISTINA HHave more inventory of trucks. Customer service was great though.
Daniel FBuddy was friendly, knowledgeable and helpful to us. Everything worked very well.
Stephen JThe truck wasn't quite full when I picked it up and I had to fill it upon return so it ended up costing me more for gas then I should have paid. So next time I will definitely make sure to point out to uhaul if the tank is not full upon pickup
JON MBuddy was friendly, professional, and thoroughly explained all that I needed to know for this rental
Lara BEverything was very smooth and professional. I would highly recommend this location and U haul in general
Douglas PNothing it’s all. Good
JAMES MThe person who helped us was great. Explained everything very clearly and kindly and made the process as smooth as possible. The mobile check-in did not work.
Katie NI did have trouble using your app on my phone to return the truck. I could not take a picture while I was in your app. So for each picture I had to get out of the app go to my phone's camera and take a picture. Then start all over on the app again with the return process.
Mark ROverall it was a very smooth and satisfying experience.
Peter PPlease make sure that orders are online accessible. My contract was not found in my account or online making it so that I had to call the customer service and the wait time was atrocious. Also, there could be more clear instructions for after-hour key drop. Merci!
Daneel DAucun
PATRICIA SExcellent service!!!
Terrance CThe U-Haul rep at ACE Hardware went out of his way to arrange for my one-way pick up in Cambridge. I truly appreciate the extra effort to meet my schedule. Merci.
Samuel EQuick and easy!
Rebecca RI used the pickup truck for 22 miles to haul a boat to spring maintenance and the fuel efficiency for this truck is around 18-19 mpg. I needed to put about 5 gallons of gas ($20.xx) to bring the fuel gage to full. The last driver of this truck di not top off the tank and the U haul rep couldn't tell since the gauge read full. So inherently I paid for someone else's use of the truck. i don't now what u Haul can do about this but I'm letting you know.
STEPHEN TExcellent customer service - both in person and on-line. And U-Haul's phone system is top notch - very effective online customer service with a phone system that calls you back when it's your turn. I was impressed.
JAMES B