Customer Reviews for College Corner
(U-Haul Neighborhood Dealer)

Évaluation :

3

no check in. just leave name,. phone contact info and drop time.

Évaluation :

3

It is a gas station. They immediately came and inspected the truck. The final transaction was processed within 15 mins. I am pleased with UHAUL.

Évaluation :

2

Staff was unable to remove the hitch from the trailer and we hade to return to retrieve our hitch.

Évaluation :

5

Discounts for military and first responders

Évaluation :

5

Stop holding money on people accounts

Évaluation :

2

No help from the location. Trailer needs a tongue jack to aid in connecting to tow vehicle. The tongue weight of a tandem axel trailer is too heavy for one female to hold while the truck is backed under!!!!!!!

Évaluation :

5

This location was better than the original location I tried to get a uhaul from. Responsef to all my concerns, respectfully, and no long way.

Évaluation :

1

When I got there they was close and no one had a clue about what I was supposed to do I was supposed to be at a different place and they told me if I dropped equipment there I might be charged and this was at the place I told the pick up place I was taking it but when I got there they had no clue about it but I was told it was ok to do so when I called it was a lot of back and forth

Évaluation :

5

Crystal was very nice and professional, and she did a wonderful job.

Évaluation :

3

The dropoff is super close to our final destination so it was convenient. It's attached to a gas station and not a lot of room to drop off a 20ft truck and trailer, but the staff was nice and helpful. The app wasn't working so the staff member had to complete the return which we greatly appreciated!

Évaluation :

5

Keep up the outstanding service!

Évaluation :

3

I rented an appliance dolly, and we received a regular dolly which we already have. When we returned, the trailer and dolly tried to talk to the guy and tell him that it was the wrong thing and he argued it was the same price regardless and it was not it was cheaper for a regular dolly, which I didn't order to start with. I needed the , I needed the apart Lyons. Dolly appliance appliance dolly because we were moving freezers and refrigerators so the dolly that we got was no help. It was actually smaller than the regular Dolly I own. So we was charged $30 for rental of a dolly we didn't receive. And the guy was very rude when it came to talking about it when we brought it back and would not refund any money.

Évaluation :

5

Merci.

Évaluation :

2

Person helping me was short and rude. She was very impatient and needs customers assistance classes.

Évaluation :

5

Everyone I dealt with In the rental process was courteous and professional.

Évaluation :

3

Truck had what appeared to be lunchables container on the dashboard when I picked the truck up. Fuel level on empty at time of picked-up. Poor customer service in that regard. What if u wasn't near a gasoline station. And the pick up location didn't seem safe.

Évaluation :

4

Very helpful with check in process

Évaluation :

2

Staff was rude, had issues communicating and completing transaction. Did not have all items needed (dolly).

Évaluation :

5

The gentleman in charge made my experience quick, seamless and enjoyable.

Évaluation :

1

The moving process at this location was horrible for me. First, the truck that I needed was moved to a different location (College Corners gas station). Second, I called to get assistance with the 24/7 pickup around 3 p.m. because I had trouble getting the truck at its original pickup time and the team was being very unprofessional on the phone. They were laughing, making jokes and yelling to each other in the background. I was also on hold for nearly 30 minutes before speaking to someone. Once I got on the line the guy was a bit helpful with walking me through the process for pickup, however once we got to the end he was given a code to open the box for the key and completely forgot it and had to put me on hold again to call and re-ask for it. If you can find another moving service I would recommend that. Or hire movers. They were terrible.

Évaluation :

3

Satisfactory drop off location- no delay- they were very busy with convenience store customers

Évaluation :

1

Personnel was not very helpful. Poor service skills and communication skills. Appeared very agitated that we bothered her to drop off vehicle. Long wait.

Évaluation :

1

We arrived at our intended pick up time at 10am and were told the person that does UHaul was not available and to come back in an hour. We originally moved our reservation to another location, but realized the equipment available there was not the correct size. We then transferred back to the original location of College Corner and was told we couldn't get the equipment until 2pm. This completely set off our intended plans of returning to Savannah and unloading in a timely manner. This chaotic change and unreliability was completely unsettling and made me want to reconsider ever using UHaul again. Please ensure the owner of this location appropriately communicates with his customers and gives them a heads up if he is unable to accommodate their needs.

Évaluation :

3

The person that helped us was not so nice!

Évaluation :

2

The passenger side light was not working and I had to go to two different locations to get my contract and then to pick up my towing equipment. Someone needs to be available at the pick up site to handle the reservations.

Évaluation :

5

Have more then one person to input and handle customer.

Évaluation :

5

Do not use uhauls movers recommendation. They damaged my property and no one with uhaul will help.

Évaluation :

1

I was charged for some mileage that I did not put in one of their Uhaul trucks and the store claims they couldn't do anything to fix it. They had rented me a truck that did not work and knew it did not work. I'm waiting to get my money refunded.

Évaluation :

5

Haven't received my deposit yet

Évaluation :

1

I tried to order the small truck and was given the largest truck and the price jumped from $20 to 60. They only do online booking and no in person booking. I had to settle for I larger truck than I needed and pay more money than I could afford

Évaluation :

5

Price was kind high for just 1 hour.

Évaluation :

2

Sadly, the man was horrible. He made me feel he wanted nothing to do with my business. He had no pads I was supposed to pick up. He refused to give us the military discount. When I mention any type of discount including my tax exempt, he would say "no no we don't do that." When i told him the woman on the phone told me to come to the facility, He still said he could not help because i was onky to pick up the key through online. He did not give me the dolly I paid for either. I never got one. He made me feel disregarded and disrespected. It was the worst UHAUL experience i have ever had. It really upset my mother who was with me as well. She was offended by his dismissive attitude. It was not good business at all. Seemed like everything I asked was a no with no effort to asssist me at all. As I said, despite me being told to go to the location and speak with Him when I called the 800#, he still said he couldn't help me. I had to waste time going all the way to another location to pick up 12 pads when I had paid for 20. Sadly no UHAUL near his location, as Mckayla checked for me, had any pads either. I had to delay the movers by almost a hour which cost me $150. I would appreciate a refund on the uhaul. Last year this time, i rented three uhauls within 5 days. I have always rented with you all and never, that I can recall, felt the need to make a formal complaint. I felt like a bug thatvhe wanted to show away rather than help me get things done.

Évaluation :

2

I would not recommend if its a holiday or

Évaluation :

5

Location is excellent. It was right across the street from the storage facility I used

Évaluation :

1

A very tedious process of getting a truck.

Évaluation :

5

very friendly people and a very easy process to rent equipment. i do recommend.

Évaluation :

2

None of the equipment we requested was available as requested.

Évaluation :

5

Very friendly and helpful female employee (didn't get her name)

Évaluation :

2

They didn't have the dolly for the appliances that I paid for, he was literally no help with check in and pointing me in the direction of where to find the keys. Had to figure out everything on my own. Very very rude individual

Évaluation :

1

College corner vender in Albany Georgia . They went into my account again after the full payment was taking . It overdraft my account .

Évaluation :

1

Why was I charged a extra 30$ when I returned the uhaul clean and the same amount of gas yall still charged me my card again when I already paid. The uhaul was not clean when I got it the back was dirty cigarette ashes everywhere

Évaluation :

1

Have employee arrive on time for u-haul rentals. Express check in was not available even though app said it was.

Évaluation :

5

Very good