Customer Reviews for Comfort Furniture
(U-Haul Neighborhood Dealer)

Évaluation :

1

Don’t lie about the rental rate.

Évaluation :

4

They’re helpful in getting hooked up.

Évaluation :

3

Before the pick-up, the gas tank was nearly empty. The fuel light came on while I was driving. Before returning the rental, I filled up the tank to the closest tic mark. For gas, I was charged an additional $15.00. I am dissatisfied with the service quality.

Évaluation :

5

Just keep up the good work

Évaluation :

1

Charged my card twice with two different prices which indicated this was not a mistake. I had to call my bank for a refund.

Évaluation :

5

It was one of best we have used I was very impressed and happy no need to change anything

Évaluation :

3

I reserved the trailer online in another city. I was called days prior to say the only trailer was at this location - 50 miles from the original reservation. When I arrived, nobody was available in the store to help. I waited for the person to get off break, and then she was very helpful. This was a furniture store in a neighborhood that I did not feel safe. I would have never chosen this location.

Évaluation :

3

Despite checking in online, I still had to go into the location because I was not sent a code for the lock. It was a minor issue, but a little frustrating.

Évaluation :

3

Not the typical U-Haul location. Furniture store primarily, but staff was great.

Évaluation :

5

The contactless check-in did not work AGAIN. Your customer service phone line is always an unreasonable wait time. Our location (we tried it on 2 different phones) showed in the parking lot, but Uhaul kept saying we were not at our destination. We had to wait for the store to open to pick it up. The gentleman at the location was awesome and things went quickly after he arrived. I have moved my children numerous time over past few years. And slways use UHAUL. Im disappointed UHAUL has such terrible customer service.

Évaluation :

4

Great Service. Very personable.

Évaluation :

1

It smelled like an ash tray. It was so bad we cleaned it and I'm our cleaning we found cigar wrappers.

Évaluation :

3

Recommend ALL rental drop off locations give U-Haul customers a form letter of acceptance of the rented vehicles. All customers have to sign acceptance of vehicles being rented but, have to rely on acceptance of the drop off location manager to log it in on their phone or store computer after the customer leaves the area.

Évaluation :

3

Staff at location were very helpful but the location has limited hours so we were directed to use the uhaul app to pick up the truck. The app is terrible, and every uhaul personnel member on the sites and via chat agree with that assessment. It is user unfriendly, poorly designed, and we will never use it again. Chat could be improved as well, because the chat person is stuck trying to help you make the app work. what a waste of their time and mine

Évaluation :

4

Locations should put gas in the trucks. I had to put gas in it before I got home because it was near empty.

Évaluation :

2

Since he works a different business with the U Haul as a side business, we had to wait a bit longer for the help. Once he was out, the service was fine.

Évaluation :

5

Quick, no hassles and out in minutes. Wish I could have received credit for returning the truck a day early. I wish U-haul would go back to providing credit for returning rentals early

Évaluation :

1

We got the truck and the gas tank was only on half. They could clearly see that we only took it 10 miles in just a few hours. We then got charged for the full tank refill.

Évaluation :

4

Knowledgeable friendly staff

Évaluation :

4

1/2 tank of gas should be mandatory, not 1/4

Évaluation :

4

They don’t seem to have much inventory, but the trailer I rented was newer and in much better conditions than the ones at the bigger location.

Évaluation :

2

The store we had to pick up and drop truck off were rude. I was told nothing would be charged until truck was returned instead I was charged $87 at time of pick up and was charged another $130.00. None of this was told to me at any time

Évaluation :

3

Make sure the equipment has been made road ready!! The truck had a major exhaust leak to the point that he cabin filled with exhaust and had to have windows open the whole way even to the point that I became dizzy!!! Also, had to add oil to the engine along with extreme vibration!! Not fun on a 1040 mile trip!!!

Évaluation :

5

Had trouble with renting online. The office on location was very helpful though!

Évaluation :

1

Never would I ever use them again ever! Was the worst experience ever! I ordered my truck & they said it would be ready by 9pm & they would call me with in an hour to tell me where to pick up my truck! I drove 2 hours & 25mins to where we was going to! Mind you I'm 8months pregnant with a my 8 year old child with me! We get there & the place is closed call 1800 for help & get transferred over & over spent 3 hours on the phone! Had to drive 40mins out of our way to pick up a different truck! That truck was not in the best of places bunch of crack heads walking around a few ask if they could help me! I was so scared that I was crying on the phone asking them to please hurry! I talked to a rep that was so kind her name was Nancy & one other that tryd her best but could not do anything & had to transfer me! Many reps hung up on me others told me I'm screwed tell 7am! Worse feeling was being stuck somewhere with no where to go, & scared because I was lied to!

Évaluation :

3

Update you website on hours of operation for vendors.

Évaluation :

2

I filled the truck with fuel before returning it... they charged me $8,08 for fuel when it was full. I have a receipt from the gas station... and.. the truck wasn't completely full when I picked it up...

Évaluation :

3

Dude was nice and all; but the cab was covered in dog hair, dog food on the floor, and even a beggin strip in the driver side door compartment. Gross.

Évaluation :

5

Always great thank you guys!

Évaluation :

5

They were great....

Évaluation :

3

I was charged an ectra $44 to top off fuel even though we were told to only fill to half a tank since that is where it was when we picked it up.

Évaluation :

3

The man that helped me was very nice.

Évaluation :

5

Great service nobody can beat

Évaluation :

3

my pickup location was change 3 times and the last one I would not have know about if the location did not call to see if I could bring the truck back earlier than planed - very confusing

Évaluation :

5

nothing the pickup was very easy the people were friendly and knowledgeable and they even hook the thing up to my truck it was an excellent experience.

Évaluation :

5

Had a good experience all the way around with our move the people in peoria il were great, very helpful.

Évaluation :

5

Check all sargt

Évaluation :

5

I could not pick this up until 10am with a very long day in front of me it would have been better to have a pick up at 7 or 8 am. thanks

Évaluation :

5

They were very understanding and helpful. Super friendly people.

Évaluation :

1

I have been charged 3 separate time for this rental. I have called several times to correct it only to get the run around. David said it was U-Haul who automatically charges. U-Haul customer service representative says it's the locations's fault. I don't know who to believe. And I am out $122.50. Very disappointed!!

Évaluation :

1

The person who handled my transaction was late arriving at the store. He told me that he has no way of knowing in advance that someone is picking up a truck on a particular day, so he didn't know he needed to be there to have the truck ready for me. Between him being late, and the fact that the truck was not ready (covered in snow), I wasn't able to leave with it until 50 minutes after the designated pick up time. This resulted in me paying my loading help for time that I wasn't even home with the truck. This was an extremely frustrating experience that made the process of moving much more stressful than it would have otherwise been. The system needs to be improved so the vendors are aware that someone is picking up a truck so they can be prepared.

Évaluation :

1

Need to maintain loyalty to customera

Évaluation :

4

Truck was really nice inside and out, dealer was super nice I am definitely going to go back to this one when I need a uhaul again

Évaluation :

5

The on-line registering screens are little confusing, & clerk had to re-enter some/most info 2 or 3 times to get U-Haul database to accept. Not having a firm time limit is a plus, . . U-Haul is my preferred choice !

Évaluation :

5

Good rental location, :)