I rent from compass self storage and renting a truck from the same location made things convenient and smooth during a stressful time. Merci!
Janda Reed
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was charged for another rental period because I passed 20 minutes the time scheduled. But it does not make any sense because I paid a rental price for 20 minutes more but I rent a car for 3 hours. If I could rent for 4 hours I wouldn't payed any charge more.
Guilherme FariaI use a UHAUL alot. This was the best and experience I have had with your team. Thank you guys again
Jose CasasExcellent service. ProfessionL staff and very accommodating Ms. Angela Waterford was super nice and helpful.
DeliaM DiazFront desk lady was extremely helpful and a pleasure to work with!
Deanna OvergaardUhaul Charged me for Safe Move and I didnt requested the service.
Emilio VizcainoI think customers should be afforded some kind of discount for mistakes made by the company in the process of renting their equipment.
DeliaM DiazGreat personnel and service. I would definitely recommend u-haul to others.
DeliaM DiazBest service
Abdelkrim AitrhouOverall, satisfied with the folks at this location. Easy to get in and out of from this location and pretty straight forward process for a rental. I would definitely recommend them as I would use them again.
Frank IueleNeeded a short time rental to move stuff and this worked out fine for that need Not sure if I’d u haul for a long distance though as the mile rate is high but for this it was just the job and compass were helpful and efficient
michael cooperThe lady who helped me was very pleasant and very helpful, unfortunately i don't remember her name
Abdullah MohamedI was treated very well. The woman working the counter was personable, well experienced, and very nice. She made sure I had everything I needed, and corrected a typo I had with a request for moving mats. I had a great experience, and wish all of my moving experiences were like this one. They did an amazing job, if I need something in the future I will seek this location out. Top marks.
Joseph BlairService was excellent but the truck was broken. Need to inspect better before letting people rent.
Matthew ChingThe lady that assisted me was amazing!!! She deserves a raise!! Extremely helpful and made my process seamless!!
Marcus ColeSuper friendly staff/manager, made our moving experience a lot easier! We appreciate her going out of her way!
Teresa HowellLower the rates
Kayone TalletThe website let me select features that were not available at the location. The driver door has to be slammed hard to latch. Most disappointed in the lack of ramp and dolly that I added to my request. Never communicated to me that it will not be accommodated.
Stephanie WaugermanThe representative that helped was very unwilling to answer questions and in a horrible mood. She did not even try to disguise her negative feelings. As a business owner, I believe that is bad for the company.
Lucia MyliusHad a great experience throughout. Le personnel était amical et serviable. Merci.
Blaine RichieEverything was great at this location, very satisfied during a stressful time
Jonathan RojasGreat experience, just wish I was informed of how to check out when returning truck.
Daniel StatenGreat overall experience
Jeremy DenustaExcellent customer service. Definitely will use it again.
Alyssa PersaudService was great.
Gerard MosielloLocation was an excellent experience. However, because of my HORRIBLE online and 1-800 experience to arrange the rental, I will certainly try other providers and leave U-Haul for my last choice in the future.
Charles CovaExcellent service à la clientèle. Great place to rent a uhaul.
Corey WicklundWifi was down, so a brief delay in getting equipment
Brian FejedelemTruck was left with barely any fuel - only enough to quickly get to a gas station. There was absolutely NO moving equipment that I had on my reservation. I had to move with NO equipment.
Joseph AhernJust confusion when I went lady who received truck needs work on customer service but overall she knew her job well.
Derrick SmallThe employees were very: friendly helpful and knowledgeable. They made my experience great. I know where im going on future moves. Merci
Patrick NixonFriendly and courteous staff. All went smoothly. I would highly recommend.
Richard HamernikVery courteous and professional staff especially Angela. I would recommend this location to anyone.
DeliaM DiazMake sure the gas inside the trucks are accurate. Truck was not given on half as on document. But I did take pictures.
Shuquanda HarrisAlways very friendly and helpful
Jerry TellinghuisenI have no suggestions for improvement, all was very professional and friendly. Thanks
antonio fowlesEverything was great thanks
John VanwormerDrop off location was wonderful, very friendly!
Calob HinesMany, many issues at pick up and drop off with the uhaul website trying to complete the check in/check out process. Took 45 minutes to pick up and 45 minutes to return due to poor instructions for the pick up process and the uhaul website kept crashing while trying to return the truck.
Lauren SchwartzEmployee at the time of pick up was very professional and courteous. They also provided a lock with the rental to safely store my stuff overnight.
Praveen PavuluriExcelente servicio
Pedro Reyes BerasiertoNothing! It was great! They really worked with me to help me!
MARVIN MORRISThere were cockroaches in the container; not what you want to see when you’re moving furniture.
NICHOLAS COLLINSThe truck I reserved was not available so they upgraded me to a bigger truck which costed me over 300 in gas. Due to time constraints I had to take the bigger truck. In the future you should inform the customer about changes to their reservation in advance
ERNEST CAMMACKThe self check out needs to be more user friendly, I did allow Uhaul to know my location and it still said it couldn't be found. That's after allowing it in settings and online. I stayed there 20 minutes and ended up taking a picture of the gages and leaving the key in the door.
STEPHANIE DAYlocation was fine my first experience i reserved was at different location and was not called to be informed the truck i reserved was broke down i was so upset that nobody attemped to call me but i drove there and was told at pick up there no truck then i went to ss and beach and the found me a small 15 truck at compass i had do do multiple trips and wasted alot gas and mileage but good news is i got moved
CHRISTINA SWINDELLSRien
ILOUS ELLISAccommodated us last minute. Staff was very friendly!
TAYLOR DILLINGERFast and friendly service. Great job!!
LONNIE STEVENSThe staff was very helpful and made the process very easy. They were friendly and told us exactly what we needed to know.
CHRISTOPHER WAGNEROur truck was not ready for pick up as scheduled. We were there at 8pm. Spent 42 min on the phone waiting for U-Haul customer service for a lady to answer with kids and tv loud in the back ground to say the facility didn't leave the key. So we had to wait until 8:30 am the next day to pick up. We had 8 people to help move our home but due to no U-Haul Wednesday evening we (2 people) had to move a 4 bedroom home.
BRITTANY RAULERSONEverything from the 1st contact with Dawn thru rental process to the very end when taking the Uhaul back was Phenomenal. Highly recommend Compass self storage to be where anyone rents a uhaul.
SALLY GARVIN