Customer Reviews for Coon Rapids Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Helpful staff. Smooth experience.

Évaluation :

2

Don't switch pick up locations at the last minute. I had specifically chosen the pick up location because it was known to me and very convenient. The new pick up location was in a sketchy area that I had never been to before. I did not appreciate the change. Couldn't an employee have driven it to my requested pick up location? The customer should come first. Also, opening the cab and seeing fried chicken and pizza all over the footwell was just unacceptable. Why did I have to clean up someone else's mess before returning it?

Évaluation :

4

Longer business hours for later pickups.

Évaluation :

3

Make the staff do their job.

Évaluation :

1

the location was hard to find, the lady working was an absolute nightmare - she was not nice and was complaining about being overwelmed with customers. . .but there was only one old guy sitting in there talking to here..... it was hard to get in the locked gate. . .then we had to wait 5 minutes for her to come back and unlock the gate..... and she overcharged

Évaluation :

3

Where to drop the truck off on the property would have been helpful.

Évaluation :

1

Same as above

Évaluation :

5

All good

Évaluation :

1

Better Customer Service Definitely Needed At This Location. Vehicle was filled with snow on windshield when I received it and was already low on gas. Your representative threatened to report the vehicle as stolen even though I had already returned the uhaul the same day as I rented it and I had made the initial payment, they refused to give me until the end of the business day to make the remaining payment even though I requested it politely due to being busy and at work on the road. I had to pull over on the highway to make payment immediately thereby endangering my safety due to their threat. Beyond unacceptable.

Évaluation :

2

The lady working in the office went above and beyond to be helpful! But…. When I returned the trailer I couldn't get in the gate for a hour. Finally someone let me in. Then I was locked in side for over an hour. I called all the phone numbers and texted for help. I tried to chat and a message said 31 minutes until someone could answer. I almost called 911. I finally found the business card from when picked up the trailer and got a exit code from them. And was charged a extra day

Évaluation :

2

You changed my pick up site. When I called and needed help navigating system they were transferring me and disconnected instead. Not very pleased with experience!

Évaluation :

5

Excellent staff. Tina was excellent in helping me out get a truck.

Évaluation :

5

We were able to change the drop-off location without an issue. Extremely welcoming and sympathetic.

Évaluation :

2

The facilities were run down. Every time I had to wait for the entry gate to open (via the manager) I waited several minutes. It's a poor system. The manager had clearly smoked cigarettes in and near the office because of the smell when signs prohibit doing so (and her pack of Marlboros were next to her). Windshield of the UHaul was covered in bugs and the inside dashboard was dusty. The UHaul truck was quite new (less than 6 000 miles) but will not remain new-looking with the lack of care it is being shown. Will use another location in the future.

Évaluation :

5

Happy with the employee, nice and knowledgeable!

Évaluation :

1

This location was not a U-Haul facility. There was no personnel, the parking lot was gated & locked and nobody responded to the intercom. The geolocation services on the U-Haul app and website did not work, I followed all the instructions to the letter. I ended up having to park the truck in the cul-de-sac, leave the keys in the lockbox and hope for the best.

Évaluation :

2

Code I was given to the uhaul lot didn’t work and I was stuck in the lot multiple times

Évaluation :

4

It was really hard trying to figure out how to drop it off. We drove up and the gate was closed, rang the bell a couple times until the gate open. It wasn't the easiest return for us.

Évaluation :

5

They could have a big sign their. Marking the dirt road which,can't be see when approaching it!!!

Évaluation :

1

The lady at front telling me to park was very Rude and disrespectful. Tried to ask for direction on to get in and where to park because there is a gate but she was just yelling and giving me the mean look. Made me feel very uncomfortable and unwelcome. She also called me on the day I rented the uhual and started screaming at me where did I park the truck and why I haven't return the truck yet, it's already past 11am and I'm suppose to return the truck now. I had to explain to her why would I return the truck at 11am on 7/24/21, when my pick up time is at 11am 7/24/21. Had to tell her I'm looking at my receipt now and the return date and time is 7/26/21 at 11am. She didn't even apologize for calling and harassing me. She just hung up. Very very bad customer service. Hope to see a change with the service but it's what ever because I probably won't be going using this company again.

Évaluation :

3

Customer service needs major help.

Évaluation :

2

no cruise control on the truck. Unacceptable, but we had no choice.

Évaluation :

3

It's also a storage facility, so it has a gate that someone has to open. That's kind of annoying.

Évaluation :

3

For the first time customer at that location I was not sure I was at the right address because of the gate and it is a storage place. I would suggest having a U-Haul sign with the address so you could see it from the gate, maybe have a cell phone number of the the attendant so she can be called when not in the office/intercom.

Évaluation :

5

Super friendly service!

Évaluation :

5

Paula was very helpful

Évaluation :

5

make sure all lights an signals are working

Évaluation :

1

The truck had worn-out wiper blades and needed a tune-up badly. The engine kept losing power and the fuel economy gauge kept rising to high fuel economy - indicating that gas was not getting to the cylinders - possible fuel injector issue. Because the blades were worn out in a snow storm, I had to stop every exit to bang the ice off. Finally, the driver's side blade disintegrated!. I made 280 miles in 11 hours and had to take a hotel to find a repair the following day. You cost me an additional $200! This truck didn't just disintegrate all at once so it is indicative that the chain at large doesn't do a good job of checking the trucks.

Évaluation :

2

Dropped off after hours and couldn't get the return app to work on my phone. Where to park the vehicles wasn't clearly marked and the location was kinda hidden and run-down looking. Online customer service was helpful in putting in a note in my contract what happened with online return so that I didn't need to return to the location the next day.

Évaluation :

3

It was somewhat hard to find. Had a hard time with the computer part of the job.

Évaluation :

2

The office for the drop-off location was behind a locked gate. I did not want to risk being charged for not dropping in the proper location I was able to drive through the gate and ended up being locked in and ended up crawling under a fence to get out

Évaluation :

3

small location but ok

Évaluation :

1

I was very pissed off with both locations pick up and drop off. When i picked it up it took over an hour just to get the truck, i wasted a lot of time that i could have been moving stuff. The person was not trained and wasted my time. when i had everything set up online. When i dropped it off i had to pay for more mileage even though i had set it to be dropped off at that location and it took over a half hour to leave, again untrained. So i wasted essentially 2 hours picking up and dropping off. PISS POOR SERVICE!!!!!!!

Évaluation :

4

Very friendly and helpful customer service.

Évaluation :

5

There was grease in the back which was not seen and therefore got on shoes of the movers and on the legs of furniture, so we have grease to clean on our new carpet and on the carpet of the home we left. I called Darla at uhaul and she offered for me to bring it back to take care of it but we partially loaded and I only had the 2 moving helpers for 2 hours. Darla, at the uhaul location was excellent!!

Évaluation :

2

When I returned the equipment in Schofield,WI they stated that there was no way the location in Coon Rapids should have even rented it to us. It was out of break fluid, marker light was out, cable for the door was broken and the pin to keep the trailer on the ball was gone. I was not very happy at all.

Évaluation :

3

There was not an attendant working to drop keys with.

Évaluation :

5

This location provided great service! A "ten" all around. The on-site associate was very friendly and helpful!

Évaluation :

3

As far as renting a uhaul goes I was satisfied with the truck. The customer service was disappointing. She was on the phone for 10 whole minutes while I stood there in agony watching the clock. I was being locked out of my home and needed to get the truck back to get as much as I could. Finally another gal came and told her to help me and call the other person back. In spite of my need to get going she took her time. Then the lack of receipts...the gas was returned to where it was but the guy said it wasn't quite where they want it.

Évaluation :

3

About a week after I had returned your vehicle, I received an email from you that the vehicle has still not been returned!!! Very disturbing. It turns out someone in your office failed to update in your system after I returned your equipment. Please avoid that because I had to go through a stressful period explaining date and time I dropped off your vehicle.

Évaluation :

2

The original truck I ordered had a frozen door so I could not use it. I did get a replacement bigger truck which worked out o.k. Darla did a great job of getting me into the other truck but UHaul should provide some type of assistance to her upfront. It was not made clear to me that I was going to a storage place to pick up my truck as I assumed it was to be the main UHaul store on Coon Rapids Blvd. That added more miles to my charge. If you are sending people to a different location it is your job to confirm where they are supposed to go and a phone call one day ahead is appropriate.

Évaluation :

5

Excelent

Évaluation :

5

The person working was Darla and she was so very helpful with my reservation and the entire transaction. Nice to see that customer service is important to Darla--I appreciate that! It makes it easy to recommend this location for rental in the future to others and I will return, as well. Thank you to Darla and to U-Haul.

Évaluation :

5

Megan was awesome. Great personality and knew what she was doing

Évaluation :

3

$150 for 30 hours of rental is outrageous.

Évaluation :

3

DROPPED OUTSIDE, AND KEYS IN DROP BOX

Évaluation :

3

There were wooden beams sitting in the truck that we picked up, which we didn't notice until we started loading our things in. We also weren't given details about really important aspects of the vehicle-- like the fact that to turn the headlights on, you have to pull out a nob hiding on the dash in the shadow of the wheel, rather than turning the end of the stick as everyone's used to. This caused a lot of stress.

Évaluation :

1

The Coon Rapids location was tucked away with lots of overgrowth. The fence was open because it was Memorial Day. I attempted to do the online return, but the service would not let me upload pictures of the trailer I was returning. I attempted several times, but it would not upload my pictures. There was a black car with 2 people in it, that drove into the UHaul/storage area and they drove past me very slowly, then stayed toward the back for a while, then drove around the lot, then parked immediately outside the lot. Because of the isolated location of this UHaul, I felt threatened and I called the 1-800 number. Thfirst 2 times I called, I was hung up on. The third time I called, as soon as "Theresa" answered, I said "please don't hang up" and told her my predicament, I must admit, I did get emotional (not at her) I was scared and just wanted to go home. She hung up on me. I called back and Theresa said that I could just leave the UHaul trailer there and I said I didn't want to be charged for a UHaul trailer if I couldn't upload the pictures and there was no proof of me returning it. I asked to speak to her supervisor and she said "One moment" and I was placed on hold for several minutes, so I hung up. I called Theresa back and asked for her employee number and she told me she wouldn't give it to me. Theresa hung up on me again. Theresa (from Arizona call center) did not provide even adequate customer service. I would be interested in speaking to a customer service representative regarding this matter.

Évaluation :

5

No improvements needed. This is the best rental experience I have had. Equipment was in excellent condition and performed well. The agent was exremelt courteous.

Évaluation :

4

Seems like a good place

Évaluation :

1

The entrance was not marked. I was not sure if I was entering the correct door or if the door was going to enter a utility room or perhaps a living quarters. A simple "enter" sign would suffice.

Évaluation :

3

I could not find the location that I was suppose to leave/drop the truck and trailer off at (2700 Coon Rapids Blvd-no sign and drop box). After driving around for 1-1/2 hours (and having to then charged an additional $14 gas charge, because I went over the mileage by 11 miles), I left the truck & trailer at the Vale St. Coon Rapid location.

Évaluation :

5

not easy to find

Évaluation :

3

This location could have used more help. One young lady was responsible for everything, paperwork, connecting of the trailer that was frozen to the ground. We got it hucked up, it would have been helpful to have had a male assistant.

Évaluation :

2

Procedure for entering yard Should be clearly marked, it was poorly lit and gate was closed , giving customer the impression business was closed. But gal that checked me out was professional knowledgeble and friendly.

Évaluation :

5

The gentleman that was helping was excellent. I will be coming back to do business with you. Merci.

Évaluation :

5

They checked in with me in the days leading up to the pickup, and had everything ready to go when I arrived. Also, they were very friendly throughout the experience.