Le client n'a pas laissé de commentaire.
angel MONTANO
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Windshield was covered in bugs. Check engine light was on. At least clean the windshield before you rent out any truck.
Gary ClintonCan’t Think of Anything,you Guy Are Doing A Great Job
aurelio coronadoEasy process. Friendly and professional.
Angelica MatsamuraOver all great experience 10/10
Miguel LermaI am very upset I was told over the phone that I had 50 miles allowed for 24hrs for 150$ plus gas for a one way. When I received my receipt that was not the case I was charged an extra 20 miles when I should have only been charged 7 miles.
ASHLIE SANTISTEVANAgain, only one guy working but made me feel welcome. Fast efficient. Thank you
Mike KrauseSystem keep asking me to use mobi l e checking in. But someone should be there to get a key. I don't know it is right procedure.
Kyung Joon KimTruck was really old with alot of miles. Workers there were really nice and helpful.
Jason CaubleI was very pleased with service and their help.
Olivia CordovaMy uHaul only had 1 working headlight which was dangerous considering I was moving at night.
Jo Anne FergusonThere was only 1 man working in 5he entire store and he was quick, professional, and did I say quick! We finished everything in less than an hour.
Carmel OnickAwesome 👌
Dario LizarragaCheck the alignment on the front end
Jeff ShoemakerThey charge me gas and I only went 6 miles round trip. I will never recommend your business to anyone
Larry SnitzerThe staff was so professional and nice. They went over all the process and got me out perfectly. Thank you to the representative.
Erick CerdaNot sure. My experience was quick and easy to return the truck. Also I was trying to submit photos and mileage to uhaul to finalize return of the truck, and it wasn't allowing me to.路 Jorge was kind enough to input information on his phone and complete the process along with an email.
Rachel TorresThey would not let me park on there property said they don't want to be responsible for my car when I explained I have insurance he still said no and when I came back there was a ticket on my car for 45.00. And when I spoke to them they said it wasn't there problem. They were very rude and not at all accommodating, I will never use their services nor shop in their filthy whole in the wall establishment. The van was filthy as well as their store. Nasty people I'm going to yelp the shit out of them the hade 15 empty parking spot when I brought back the van just thoughtless and rude
Denise BerkleyRude female worker. I called to see if I left my water bottle in the U-Haul that I just returned and she told me to shut up and call tomorrow then hung up. She was a female East Indian Hindu lady.
JASON DOLLENTEOwners are friendly and professional. Clean equipment. Thank you
Elizabeth CaseyThank you sunny for your great customer service and efficiency. I will be back to shop your store. You were kind and courteous. Thanks for all your help and info. You have gained a customer
daisy ramirezLocation was perfect. The U-Haul app on the other hand is a disaster. Trying to click back results in being kicked out of the check in or check out process, forcing a call to corporate.
Damian AllenI had to wait over 30 minutes for someone from UPS to check in the truck.
Guy LazzaroDidn't receive a receipt
David ArellanesLocation is set in a residential neighborhood. The area is somewhat run down along with the convenience store that acts as the front for the UHaul operation. Despite this the staff was helpful and the truck was readily available in a clean condition.
Christopher HawesNo hassle or surprises. Booking was easy and checkout was a breeze.
peter tangAlways use the Serranos location because is close by and the man that helps me through checking out is very nice .
Maria TorressalcedoWouldn’t recommend only because I never plan on using ur company again.
Rebecca CasellaDo preventative maintenance on your truck. Check engine light was on and I needed the truck I was on a timeline to move. The trailer I rated had a tire issue too.
James PedregonI had no problems with the locations. ALL 3 PLACES had polite employees. The problem is with U-Haul!!! I arrived at 8am to pick up the 26' truck only to find it had not been returned the night before. They sent me to another U-haul location to pick up the truck, then I learned that they had no appliance dolly. I was then forced to go to a 3rd U-haul location. I ordered moving labor through U-Haul for 10am and they did not arrive until 6:30pm. U-Haul failed on all fronts.
Michael FlynnGreat staff very polite and helpful. I will definitely use them again.
shane segalService was very good. However, I lost my Toyota fob (key) to my 2022 Toyota Rav4 while simultaneously unloading the U Haul truck and my personal auto at my apartment. This delayed return of the truck for 24 hours while I unsuccessfully searched for the fob (key). If a Toyota fob (key) is found in the driver seat area of the cab or elsewhere in the cab, please advise me and I'll pay for shipping it to me. These fobs are very costly to replace. Merci de votre coopération.
katherine tosseyComputer connection way too slow. Too expensive. Penske cheaper
martin mosebrookKeep up the good job!
ANDY TUNGEvery thing was great and convenient
Gina MercadoUsed this location several times.
Ryan LewisMaybe lower the rent.
Manuel DeEmployees were very friendly and helpful.
raul CervantesI tried to get the gentleman to come out to the truck so that we could go over the truck. He refused. When I asked questions about the truck and previous damage and gas that was in the truck I was told to follow a link on my phone. I believe that I was cheated by this location. I brought the truck back with the same amount of gas as when I left but was told I needed to put more in. I was also charged for milage that I didn't do. I would like for someone in management to contact me.
LaMar JohnsonNothing keep the good customer service
Maria PerezAll good
Henri LentermanI'm be making a reservation for a sprinter van again on Monday 4/24
Cynthia DanielsFriendly staff. Good service.
ANTON DANILOVThere was a leak in the top of the truck and a lot of our boxes got wet.
Timothy AdamsFast and convenient. One of the best rentals I’ve ever had.
RICK LIVINGSTONQuick and easy…
miguel vasquezEverything was great
ANGELA RAYMONDThe employee was very courteous.
Joe Rodriguez