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Ronnie S.
Customer Reviews for Coveys Happy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Michelle N.Door weather strip on the passenger side was torn, which caused cold air inside the cab.
James C.Super kind man helped to unload my car from the vehicle trailer & gave good directions for backing it off. Kind woman on the phone too! Definitely recommend this location :)
Lauren C.Double charged both online and at the store.
adriana R.Covey's storage has excellent customer service, the staff was very friendly and helpful making the experience great! Will definitely recommend to friends/family..
Cynthia P. | Expérience généraleNothing. These good people were OUTSTANDING....knowledgeable, courteous, personable, accommodating...a pleasure to work with. Epitomized what independent small business owners should be.
Dean V.Please don't change drop off location from where reservation drop off Location was selected and confirmed on reservation, why this happened I don't know but took a few phone calls to correct and too much time on busy moving day
David A.Do not Over charge for gas Clean your units before renting them out. SEND A TOLLS RECEIPT ONCE CHARGE FOR GOD SAKE
DAVID C.The vehicle was extremely loud.
alton B.I'm happy with people working on U-Haul
BINH N.Super helpful and knowledgeable about what rental would work best for my situation! Great customer service .
Joel A.Jim and his wife were beyond professional, knowledgeable and courteous. They provided excellent and outstanding service!
Donnell C.The lady on site was awesome and extremely helpful, however the website was buggy and link expired too quickly and would not upload my pictures
Amy D.Was easy to find. The app took a bit to work and load photos. Maybe because there was limited internet service, but eventually it worked. No problems afterwards. I would recommend.
David S.The customer service was great, I will definitely rent from there again inn2 weeks.
RAY R.Excellent service
Jose B.Excellent customer service by the personnel at Coveys.
Omar B.Nothing just keep on giving good service. She was great excellent to deal with Jesse James.
James M.Great customer service and support. Friendly and convenient
Stephen P.Kind of displeased with the app. It wouldn't let me connect to the location so that I could complete my transaction.
Edwin L.The truck we rented smelled strongly of gas inside. The check engine light was on. When I called roadside assistance like C.S. told me, it was not recorded and they say they dont see the pics i sent. I've escalated it to the regional manager and so far have yet to hear back from her or her assistant. I was made sick and couldn't drive the truck due to being 100 % disabled vet with service related issues that were aggravated by the gas leak. I've told this to them and they refuse to help me. I also was pulled over by police due to their license plate light being out. It made me late om returning the final day. So far I see a lack of caring for those who gave to this country. Roadside assistance told me to ignore the check engine light and only call back if it actually stopped driving. This is unacceptable.
Gregoria R.Uhaul attendant was very helpful and had the best attitude. No improvements
Kenneth P.excellent service and friendly service. thank you. Price also is very competitive.
jose V.We had a really difficult time trying to drop off the truck and trailer because not only does this location only open part of the week, they also close early -- by 1pm--- That being said, they were not even at the location during posted open hours, the gates were closed, the office locked and we had a difficult time even getting them to answer the phone.--- It took several tries just to return our equipment. The man who eventually showed up acted impaired or drunk -- his speech was slurred and he did not seem very coherent.---- Several other customers arrived while we were there and they all left annoyed without receiving service.
Christine E.Everything was great. I can't think of anything to improve upon
David A.Delay in finalizing my return; however insisted it would be quicker for them to check me in vs me completing the return online
Yasmon G.Delays in getting rentals checked in and providing a receipt. Insisted that it would be quicker for them to check rental returns back in vs me checking them in online
Yasmon G.Easy extension and checkout process! Would definitely rent from again!!
ALEXANDER H.Fantastic service and super easy to rent a Uhaul!
Rebecca S.Moving is a stressful time. Renting my storage space with you was the highlight of my move from Minnesota to Texas. Thank you for your guidance and information about the area. If I should find myself in need of storage space again, you will be the first place I will call.
gwendolyn t. | Expérience généraleThe lady in the front was very friendly and nice
Sarah Y.Always outstanding service at this location
Anthony I.Not a thing, everything was great! Lorraine was a very kind and professional young lady. Will definitely rent again from her.
Cathy K.Thank you to the lady and her husband who took care of me. It was a great experience.
Michael P.Very accommodating rental experience. Didn't have a reservation and was able to rent a truck within 20 minutes was out the door w/equipment I needed.
Daniel R.Uhaul equipment was not available so they gave me their personal dolly to use. The walk to the trucks is far when you have to carry personal items needed for your move. And after returning the vehicle, I received a rather rude email the following day stating that I had failed to return the truck and 2 dollies when in fact it was the company who failed to receive it back in the system. This was stressful because I could've been charged for something that I should not have.
Tiffany C.This location was great! My original pickup location is where the issue lies. I was switched at the last minute to the Covey's in Shertz from the Naco-Perrin store after being promised the day before that the truck would be available. This caused me to have extra mileage for the rental and extra funds out of pocket as the Schertz location was further and out of the way.
THEODORE C.Great customer service. Will use again
Norma C.I showed up to return the trailer at 10 AM in the morning. No one was at the location to help me remove the trailer. No one would answer the phones or return my messages I'm 100 % disabled and had to unhook everything myself. I would not recommend this location for U-Haul at all. Very unacceptable very unfriendly. They should not even be a dealer.
Chad W.The Owners were very kind, helpful and efficient. I will be going there next time I need to rent equipment.
Michael H.Nothing! The Online Reservation process was easy, to include pickup and return of the Van. The vehicle was excellent!
Ronald K.Well my reservation was for 9 am and I had to wait for someone to get there to let me in. Once they got there they were very helpful but I was behind schedule for the rest of the day.
MARK J.Trailers… why do they not have ways to lower and raise them? My back was severely hurting from having to lift even the empty trailer off the hitch for drop off. This is the second time I have rented a trailer and both times they are so heavy to lift.
Mark P.Had the equipment I needed and no hassles.
PHILIP S.It was a great experience-no issues. The location staff was friendly and provided great service.
Roberto A.the location and personnel were great. I lost my running lights on the trailer on my trip and had to come into my destination with the emergency flashers.
Joel H.Nothing. Top notch service!!!!
Brian M.EXCELLENT
James M.Excellent service at this location - every time
ANTHONY I.Excellent she was great
James M.The location provides poor service to do a self pick up. And the vehicle had a flat tire.
Wil D.Laraine & Jim Petrillo were very professional and helpful. We rented 2 large storage units for an extended period of time, and received a very competitive rate. They even found 2 that were side-by-side for us. We will return if we need a storage facility again.
Arthur G. | Expérience généraleExcellent service Very professional
ron H.This is the best Uhaul place around here! I will be recommending this location and im going to be a long time customer!
Maria D.Very friendly and helpful, they went over everything in a lot of detail and made me comfortable using the vehicle. The only thing that could be better, was that google maps took me one stop down from the building. There were signs out though, so it wasn't a big deal.
Megan C.Thier prices were lower than most others and the staff was EXTREMELY helpful, nice, and easy to talk to. They went out of their way, to make sure I had what ever I needed to accommadate me. I would HIGHLY recommend this place. Thier level of service is what ALL buisiness's should strive for.
RICKY B. | Expérience généralegreat location! very friendly/professional staff. truck was cleaned right before we took possession.
Asa T.Excellent service
Anthony I.I made a reservation in spring branch, tx, didn't find out until 24 hrs before I'm moving that there wasn't a truck available anywhere near me. Had to drive 20 miles to nearest location. Then get charged for the extra mileage. As if moving is not stressful enough y'all wait until the day before to tell me there's no equipment near me. And offer a 5x8 utility trailer as an option to replace a 26' truck….what is the point of making a reservation? Do better.
Megan Y.All better than expected!
Julian C.Simple, easy to return/navigating lot … Assistance with unhooking trailer.
James S.Service was outstanding at pick up location inspected entire trailer to include tire pressure
charles K.Safe place to store my trailer!
Benjamin a. | Expérience généraleAlways great interactions with the staff. Friendly and facility is well maintained.
RANDOLPH FIELD R. | Expérience généraleSmooth rental and closing of unit.
Donald B. | Expérience généraleOutstanding service.
Don M. | Expérience généraleI had the storage unit there for a number of years and we only had one issue when someone broke in to our unit but took nothing just made a mess. Other than that we had no issues and thank the staff for everything they did for me.
LYNN WITT P. | Expérience généraleVery professional.
JOHN W. | Expérience généraleNice and very clean
DIANA S. | Expérience généraleDue to medical issues, I lost my income and able to pay rental, my personal items have obviously been sold at auction. I didn't receive notice of pending sale, and could have possibly gotten family to cover arears and save tons of personal items and collections lost that were stored there......
EMERY ROBERT C. | Expérience généraleThanks for all your considerations. Great facility to store my belongings.
BRENDA J. | Expérience généraleI liked that the owners live on the premises and it was entirely fenced in. The owners were really nice as well.
Frank C. | Expérience généraleThe owner of the facility was extremely helpful, friendly and personable. Would recommend
COURTNEY F. | Expérience généraleThia location has declined me the service`s by saying they are privatly owned and cannot rent me a one month free storage as I was told online at uhaul website
Privacy R. | Premières impressionsVery easy and quick.
MELINDA R. | Premières impressionsWe did not utilize this reservation because we found a unit much closer.
Privacy R. | Premières impressionsPatient and helpful
Privacy R. | Premières impressionsFast friendly service
Privacy R. | Premières impressionsI did not utilize this storage facility, but staff were pleasant and helpful when i called to talk to someone.
Privacy R. | Premières impressionsNo issues returning the trailer at this location different than original dropoff. Unit was clean and available.
Privacy R. | Premières impressionsThey were very handy and helpful.
Privacy R. | Premières impressionsLoraine, was very helpful and accommodating with my needs
Privacy R. | Premières impressionseasy facility to drive into with moving van, great security
Privacy R. | Premières impressionsfriendly staff, clean storage room
Privacy R. | Premières impressionsWent very smoothly. Thank you 128522
Privacy R. | Premières impressionsbon
Privacy R. | Premières impressionsStorage facility did not have the type/size unit I was interested in. Reservation is cancelled
Privacy R. | Premières impressionsLarge facilities, secure location, friendly staff and good location. Despite U-haul booking me for vehicle storage when I needed a container, the staff fixed the problem quickly and saved the day.
Privacy R. | Premières impressionsmanagement was super nice and helpful!!
Privacy R. | Premières impressions