So very kind.
Robin R
Customer Reviews for Crossroads Antiques & Things
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location is extremely helpful and professional. In a scale of 1 to 10 they are a 15!
Kyle SVery friendly services, if needed I will rent again.
Sherrie SFriendly staff. Very accommodating.
David HNo one could help me with the online reservation Didn't have a clue! I had to call the UHaul for help the morning of the pick up of my truck
Donna WI received excellent service and in a friendly timely manner
LAMON CNothing the location was great and the ladies that handled my rental was AWESOME.
SHIRL HThanks
JIM KSet a drop-off location, got there and dropped the trailer, called to confirm i left it and was told that location was no longer accepting trailers, so i had to travel 50 miles to another city to drop the trailer in a parking lot so tight i had to move the trailer by hand to get it out of the way. I'm thankful for the use of the trailer but returning it was a nightmare. Thankfully they gave me an "extra"day to return the trailer after work.
TWYLA JI was charged $516 without approval for damage the rental location had already documented.
Josh TBe sure that the mechanism which secures the hitch to the ball turns freely and easily.
Kevin BToo much tec crap that had to be done over my phone that could have been done easily at the rental facility
Wendell DI had to put 2 full bottles of brake fluid in the truck because after I got it home the next time I cranked the truck it had a low fluid warning. I also had to keep inflating the tire because it kept going flat
Jennifer KThis location has the friendliest people. Will definitely use them again
ALCUS RThanks to Jason Hamlin for helping me use the afterhours checkin. Again, he went above and beyond to help us!
Jerome MNothing. People were friendly and knowledgeable. Good experience!
TEDDIE LThe owner was very helpful and even had someone assist in lifting and making all the connections. Entire process took less than 30 mins.
KEVIN SVery professional and clear information on where to park the equipment ..
Tommy SVery good service
David Bgood location and helpful staff.
Johnny FNo problems what so ever!
Dawn WI was charged $150 for a "lost" dolly. The dolly was in the back of the truck when I left it, and it was in the same condition as when I got it. Either the agent didn't inspect the truck right after I left it and it was stolen, or she lied about it to make money on the side. I am extremely upset about this and considering legal representation for the "theft" of over $ 160 that I can ill afford.
Richard CDid not have the truck I reserved The truck had a blowout midway through my move
John HThey check the truck, was friendly and respectful.
Jennifer HNobody was there when i got there so i cant really speak on it.
Daneisha WMy reservation was made for a 10' truck at this location, which I confirmed. However, when I arrived to pick it up, it was for a 15' truck in Jacksonville, AL (15 miles away). I had to call Jacksonville to cancel that reservation (in order to make the CORRECT reservation) but their system was down and they told me to call 1-800-Uhaul, which isn't an actual full number, therefore wouldn't dial. So I was given another number (with a local area code), where the woman was trying to tell me I'd have to DRIVE to Jacksonville, 15 miles away. By this point, I'd lost my patience. I had made the reservation AND confirmed it, but somehow on YOUR end, the reservation was changed to a completely different location with a completely different size truck AND the woman I spoke with on the phone was not trying to fix the problem, rather tell ME to drive 15 miles farther for ME to fix a problem made on YOUR end. So when I became upset with the woman on the phone with Uhaul, who wasn't trying to fix THEIR mistake, she threatened to terminate the call. She did finally fix the problem which was created on YOUR side, and could not be nice or apologetic about it. The girl at the store was very nice, and apologetic, but everyone else in the line was not helpful, much less friendly, while trying to fix YOUR mistake. AND caused me to be late meeting my movers. I will not rent from Uhaul again. I will drive farther and rent from enterprise, as they have always been helpful and friendly.
Shannon DGreat employees. Great service.
Robert SUhaul was dirty inside and person checking uhaul out didn't know what she was doing, they said she was new but as a manager in the past I know you don't turn employees loose on their own until they know exactly what they're doing or you work with them. Also had uhaul reserved for two weeks and it took 40 minutes to get truck, if it wasn't going to be any faster I should have just waited until that day to get it and wouldn't have wasted two days coming in to reserve it. Word of advice, don't let untrained employees run your most busy day it could ruin your business!
Dianne MRental process took too long. Even though I had reserved it online, still took 45 minutes from the time I arrived until I was in the truck.
Stephen II reserved the truck locally in the town I lived but ended up having to drive 20 miles out of my way to pick the truck up and return it. Then was charged mileage for that. I felt that was a rip off. Even though the truck says there will be moving pads and a dolly with the truck there was none in the truck. For a local move 40 dollars a day should be sufficient charge and no need to charge a dollar a mile in addition. I know your out to make money, but with the quantity of trucks you rent weekly and when you can't get your truck locally and have to tack on additional mileage to pick up and return that's kind of ridiculous.
William MPickup and drop off places were great. From 2015 to 2019 the quality of the trailers had decreased in size, defeating the overall purpose of renting one.
gus cGood people
Jack MAttach a permanent Jack to units.
Ted ATrailer has a hole in roof and damaged a few thousand dollars in furniture
Josh BGreat experience People were friendly and took time to make sure everything was made clear to me about the rental. very helpful
Glenn DThe truck was extremely dirty on the outside. The inside was fine, but smelled like smoke.
Jason SThe manager CAN rent you the newer, cleaner truck that is the exact same size without any trouble. I was lied to and told that Uhaul assigns these particular vehicles to the customer and that I was stuck with the old, beat up, dirty truck that had trouble starting to move over 300 miles away. They also did not have any of my dollies that I reserved. If you can help it, go directly to the rental pick-up place and do your reservations. Do NOT use the uhaul.com website to do this for you. I had to drive over 30 miles away to get this old junker when there were several just down the road for me. Uhaul Headquarters insisted they were all rented and there was a shortage throughout the Midwest that weekend, but when I inquired in person, their trucks were available the whole time!
Anne CMake sure the trucks are kept-up. ( the truck I used the tires was not the best in rain, and the blankets I did not ask for were not folded but I got charged for
Walter Gno improvement needed
Vicky WDo not open until 9am.
COREY S