Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing. The entire experience was so easy and streamlined. The staff are very good at their jobs at this location. Very professional.
Carlos Balli
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Arredondo
Évaluation :
5
Le client n'a pas laissé de commentaire.
josephine saucedo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Acey
Évaluation :
5
Very friendly staff at the drop off location.
jose ramos
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raul Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Suarez Caripe
Évaluation :
5
Very clean and nice place I will recommend to friends
elizabeth oliver
|
Expérience générale
Évaluation :
5
The folks working there were great! This is the second time i've been there to rent a truck in the last 6 months and both times it was a great experience.
thomas germshceid
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Garcia
Évaluation :
5
Love this location! Onyx was very helpful! :)
melanie salinas
Évaluation :
5
Excellent service would recommend this location to anyone
Javier Lopez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarissa Riojas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Oliver
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Sierra
Évaluation :
5
Good customer service
Christopher Morales
Évaluation :
5
Perfect
James Johnson
Évaluation :
5
Melody was great .. She had me in and out great service
Vanessa Andrade
Évaluation :
5
They were open on Sunday Ty
ISAAC JIMENEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyssa Huerta
Évaluation :
5
Le client n'a pas laissé de commentaire.
meshleh aldosari
Évaluation :
5
Everything was good. You also have excellent customer service.
Irene Garcia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky Rivera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane Leal
Évaluation :
4
Le client n'a pas laissé de commentaire.
Margarita Melendrez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Carrie Flores
Évaluation :
5
Best U-Haul experience I have ever had.
TRISTEN FREY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshalyn Martin
Évaluation :
5
Great job. Easy check out.
Marico Sellers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dolores Ross
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gino Valdez
Évaluation :
5
This location is wonderful! Always a great staff and helpful!!
Andrew Kyle
Évaluation :
1
The truck had MAJOR engine problems that resulted in EXTREAM jolts to the entire vehicle. These jolts resulted in shifts in the load multiple times over, and has caused thousands in damage to my furniture. I WILL Be in contact with you about a refund and repayment for my damages.
Richard Wilke
Évaluation :
5
The staff was great and extremely helpful in our moving process to Texas from Ohio! Top notch staff.
Gregg Gustafson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Compean
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marygrace HernandezLopez
Évaluation :
5
Smooth move. We used a team from UHaul Help that were awesome So thankful to be home at UHaul.
Patsy j Payne
|
Réservation
Évaluation :
5
Keep up the good work
ALFRED GARZA
Évaluation :
1
The "employee" demanded to know WHERE the truck was going to be unloaded even though it is none of your goddam business and he became visibly irritated when I explained he did not need to know. Where the HELL do you morons get off demanding to know where I am storing my items or delivering my payload. I pay you disgusting invasive nosy morons for trucks and car carrier not to report my whereabouts to anyone who gives you a dime. Never again will I rent from your company.
john graphia
Évaluation :
1
Le client n'a pas laissé de commentaire.
john graphia
Évaluation :
5
All right.
Julio Garcia
Évaluation :
2
The truck broken down with in just a few miles of driving it.
Latoya Jackson
Évaluation :
5
Melanie was extremely helpful as the staff at Crystal Clean always is and the location was clean and well stocked on moving materials even though I didn't need any for this trip. Pick up process was incredibly easy and I was able to upload my DL in advance.
JOHN ROHM
Évaluation :
5
Le client n'a pas laissé de commentaire.
BIBI LEIBOVICZ
|
Expérience générale
Évaluation :
5
Great experience. My truck was ready when I arrived, the attendant was friendly and I was in and out quickly. Return was super easy and was charged correctly. Would use this location again.
Henry Martinez
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robert Dekeno
Évaluation :
5
Have all your representatives be similar to the lady that helped me. She was super knowledgeable, helpful and polite. She saved me a lot of trouble with her tips on how to haul my car on the trailer.
Richard Myers
Évaluation :
5
Super friendly guy, excellent customer service
Faviola Villarreal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diana Jacks
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruben Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Soliz
Évaluation :
1
Le client n'a pas laissé de commentaire.
Adrian Loera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Garcia
Évaluation :
5
Our uhaul experience was absolutely perfect! We had never rented before and for the first time I couldn't be more thankful for such great service! I will definitely be returning and recommending to family and others in the area!
Tiffany Vasquez
Évaluation :
5
Awesome service
omar kadhaia
Évaluation :
4
Office location great customer service. However phone customer was the worse. Share24/7 bad experience. Reservation issues on app. Got hung up 2xs
SANDRA ESQUIVEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luke Cummings
Évaluation :
4
Staff was helpful and polite. Made a reservation about a week in advance and was able to pickup my rental on time with no issues.
Brent Bolin
Évaluation :
5
Very helpful. Good experience.
Renda Murphy
Évaluation :
5
The attendant greeted me upon arrival and assisted me with turning in the vehicle. He allowed me to park the vehicle in an easy parking location and advised he would finish prepping the vehicle and move it to its final parking spot. Good, kind service throughout.
Kenneth Crawford
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad Mankoff
Évaluation :
5
Great service , I'm really happy I can recommend to anyone, I used to use the location on 151 and 410 but the service is terrible depressing I can't recommend that location .
Raymond Francia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Miles
Évaluation :
3
Checkout was confusing on location of where pictures were to be taken. Mot till after i started taken pictures on the third one I realized where to take some. One was wrong. I thought it was the driver's inside but it was the side. i was not able to go back and correct it. I thought i would be able to edit it after i finished, but it automatically checked me out on the last one, so I took one myself for my records.
lucy Leyva
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry Farmer
Évaluation :
3
Truck cab was filled with dirt. Bed liner had lots of mud caked on it. I went exactly five miles and the guy at turn in made a big fuss about the gas. I used maybe 1/32nd of a gallon, get over it. I'm not wasting my time to put in $.75 of gas.
Austin Hampton
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosanna Norton
Évaluation :
5
Le client n'a pas laissé de commentaire.
gary bowling
Évaluation :
5
Great experience. Great staff!
Eric Williams
Évaluation :
5
Ne s'applique pas
Brian Banks
Évaluation :
5
Can't really think of anything for this location. My go to location was the US 90 & Loop 410 location but the customer service on three consecutive visits was down right horrible. Day and night difference.
celistino rodriguez
Évaluation :
3
There were numerous issues with this rental. I have been renting from U-Haul for the past 30 years, and have never had such a bad experience. The vehicle itself was dirty, it was damaged in so many locations. I couldn't tell if there were stickers on all of the areas. The vehicle itself stalled over and over again to include on the highway while traveling to my location. At about 55 miles an hour the steering wheel would shake violently from left to right, and it was hard to control the vehicle itself, I had to drive 45 miles an hour on the access road after I loaded the vehicle. When I arrived at the location to drop the vehicle off, the young lady behind the desk was informed of the issues, and she stated all of the vehicles that they have are old. She didn't have or say anyone would contact me, she didn't say she would assist me in anyway, or compensate me for the additional two hours it took for me to deliver my household gear. Someone needs to look into that vehicle, as well as the rental location. I am free for someone to contact me if they would like it to discuss it further, I feel as though I should be reimbursed a good portion of the rental fees.
Matthew Burkey
Évaluation :
5
I love the service of this location, onyx is always very helpful, Melanie is great as well. Kind of makes me feel like I'm at home.
THOMAS JOHNSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Young
Évaluation :
5
Merci.
Eric Williams
Évaluation :
5
The girl real nice service
RAMIRO VILLARREAL LOPEZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eve Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dale Cox
Évaluation :
4
The pickup location was great and convenient. My issue is with the reservation. I ordered a dolly with my truck and the location doesn't have any. They were able to direct me to where to a uhaul location where I could pick one up but it was a bit out of my way and caused my day to be delayed.
Ruby Bernal
Évaluation :
4
Le client n'a pas laissé de commentaire.
Josh Smith
Évaluation :
1
Le client n'a pas laissé de commentaire.
Johana Ruiz
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA ANGELES
Évaluation :
3
Average service
Erick Guerra
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrew sousa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Vallejo
Évaluation :
5
The one thing I would recommend is regarding communication about trailer availability. At first, I was told I would receive a call since my trailer wasn't available for the full time I needed it. But, I wasn't called until the day before my reservation. It turns out that this was just a precaution to on U-Haul's side to ensure I would keep my reservation. But, it left me concerned that it might not be available until the day before. In the future, please help customers to better understand how this works. Anyway, that was a minor issue. And my overall experience was still fantastic.
Johnathan Cervantes
Évaluation :
5
So, to start off, finding this location was very frustrating for me. If you don't know the area (which I do not know very well, as I just moved here from across town) the drop off driveway is very easy to miss. Driving in a big uhaul truck, it's a little anxiety inducing to have to turn around on Marbach road. This was my first time driving a uhaul truck, so I was probably more anxious than any seasoned mover. HOWEVER. Once you find the right driveway and get in, the staff are very helpful! I was in and out in seconds. They inspect the truck right there, and let you go on your way. I even dropped all of my new apartment move-in documents and the gentleman picked them up for me. I think there needs to be a bigger or brighter sign on the street leading to the equipment drop-off driveway. Other than that, the people at this location made the stressful situation much better.
Amanda Leach-Beeching
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN BICE
Évaluation :
5
Everyone was so helpful. The person that helped me get the Uhaul was friendly. We took out the protection just in case and due to construction, we did pop a tire. They came and fixed it so quick and we were able to continue and get everything done. 10/10 would recommend them!
Kayla M Smiddy
Évaluation :
5
Wonderful storage facility great staff and customer service
Will recommend to friends/ family
Rachell Flores
|
Expérience générale
Évaluation :
5
Great service!
joseph alverdo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cody Oliver
Évaluation :
5
Le client n'a pas laissé de commentaire.
Caitlin Pakkala
Évaluation :
5
Le client n'a pas laissé de commentaire.
michelle delgado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rolando Nunez
Évaluation :
1
I got an email saying to return the truck at by 5pm. Got there bat 4:55pm and got charged for a late return. Staff was nice but not helpful/understanding. I understand that U-Haul only gives you the rental for 3 days for a move within a state, it would've been fine in any other state that you can cross in 2-3hrs but I live in Texas and moving 7hrs away. I think U-Haul should add extra days depending on the milage needed and since to cross the whole state of Texas can take up to 24Hrs.
Jose Cordova
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Kolamaliki
Évaluation :
5
No improvement, everything was great 👍.
Mary Chapa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miguel Pinedo
Évaluation :
5
Thanks for a clean and safe stay, much appreciated !
Emily Romano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
IRMA MALDONADO
|
Expérience générale
Évaluation :
5
I was very satisfied on how well secured this place is very clean storage facility well maintained and staff is really friendly and helpful i definitely will recommend to friends and family and will definitely use their facility again in the future i highly recommend to others looking for a storage place I’m sure you’ll be satisfied and happy you chose this place.
Daniel Camacho
|
Expérience générale
Évaluation :
5
This is a place that's outstanding with customer service and the facility is extremely clean!!!
Sheila Henderson
|
Expérience générale
Évaluation :
5
I almost wish I still needed the storage unit. The staff were super professional and nice and made it a very good experience. I would definitely use again if needed!
reggie jackson
|
Expérience générale
Évaluation :
5
Very happy with this location if need be I will be back.
evangelina pena
|
Expérience générale
Évaluation :
5
Thank you for your service everything went well I will let my friends and family know happy holidays score number 10
Maria Benitez
|
Expérience générale
Évaluation :
5
Staff was always very friendly. Storage units were safely secured and maintained.
veronica garza
|
Expérience générale
Évaluation :
5
Great location, great service, 5 stars
JEREMY SCHILLING
|
Expérience générale
Évaluation :
5
This location is easily accessible, clean and secure. Staff has always been very friendly professional. We had our items here for several years and never had any issues with pests, water, etc. I highly recommend Crystal Clean storage on Marbach!
PHILIP LANIOG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
david carranza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leticia Herrera
|
Expérience générale
Évaluation :
5
The gentleman that worked there was very helpful and represented your company in a very positive light.
Sergio Ugazio
|
Expérience générale
Évaluation :
5
My Experiences with anything along Marbach Road tend to be sour in taste, but Crystal Clean Self-Storage was like drinking an amazing Tequila from my cupboard. The entire time I spent with them as a storage facility was amazing. If anything was ever wrong with my unit or payment they were quick to contact me to rectify the situation and provide an amazing experience while doing so. They never unnecessarily bothered me like some places are known to do. I set up the auto payment and it was like having a Netflix or Amazon prime subscription I never had to worry about it. The day finally came where I no longer needed the storage and wanted to give someone else an awesome chance at using this facility and they were easy to work with in the move out process as well. If I ever need another storage unit Crystal Clean will be at the top of my list.
CHRISTOPHER MCGREW
|
Expérience générale
Évaluation :
5
Great staff!!! They treated me like family!!!!
DeUndra Crawford
|
Expérience générale
Évaluation :
5
Not one problem in my 6 years of my belongings being stored here.Super nice staff with FAB Getter-Done attitude.Would recommend to all!!Thank you and GOD BLESS.
GARY WOODWARD
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Mergele
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Rodriguez
|
Expérience générale
Évaluation :
5
Never had an issue while my property was stored there.
Michael Knox
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILBERT MCGHEE
|
Expérience générale
Évaluation :
5
Clean, friendly, professional
Privacy Request
|
Premières impressions
Évaluation :
5
Very clean, secure facility with professional staff
Privacy Request
|
Premières impressions
Évaluation :
5
The facility was clean and the manager went out of his way to accommodate me for the holiday.
Privacy Request
|
Premières impressions
Évaluation :
5
Service was prompt and courteous. Facilities were clean and appear secure. I am pleased with my experience with them.
Privacy Request
|
Premières impressions
Évaluation :
5
Immaculate units! Very nice people to deal with. I would use them again and highly recommend this facility!
Privacy Request
|
Premières impressions
Évaluation :
5
Very helpful, very clean, secure. Feel good about leaving my belongings there.
Privacy Request
|
Premières impressions
Évaluation :
5
the facility was clean and well maintained. service was prompt and during our time at the facility he kept checking in to see if we were doing well. i would reccommend this site to others.
Privacy Request
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.