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Camille G
Customer Reviews for Cubby Hole Louisiana 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I recently had to rent a 5X8 trailer for the Farmer's Market. I can tell you that I will definitely
Tameka SFlawless service all around.
Emmanuel SNo improvement at all. The 3 people that helped me today were excellent! I'm so grateful to them.
Michelle HGet better trucks while y’all change all that money for mileage because it was a horrible truck and everything I just don’t why I did receive any kind of disconnect
Cynthia FOpened promptly on time and were very friendly. Greeted with a smile and a handshake. Much appreciated.
Chris WNot necessarily this Uhaul location but the brand in general. I rented the Uhaul from a location closer to my home. They then told me that that location didn't have both pieces that we needed so we had to drive much further to go to Shreveport. Gas is very expensive. They gave us an extra day for the inconvenience. We did not need that. Then upon arriving at the Uhaul location, they didn't have the dolly that we rented. We were then told we could go to another location and rent it. My husband is hard headed and didn't want to go anywhere else. So then We ended up having to carry all of our appliances by hand. This was just overall a bad experience.
Breana CI reserved two 26 ft trucks, tow dolly and four dozen pads. I had to go to three locations to pick up. Pick up time was 10 a.m. This was inconvenient and unacceptable. All these items should have been transferred to a service center for pick up.
DAVID BPersonal who work at these locations should give customers adequate information, because moving is very stressful. To be sent at locations who sent you to another until you went to 4 other locations before you reach to the right one is devastating. Initially I have to pick up truck here and another 40 miles pick up trailer and reservations were made before. Consider your customers needs give all the info and to the other party at the receiving end cobby hole was not my only location,9380 Mansfield Rd Shreveport LA. I have to go both places to pick up.
JANETHER DThis place was more focused on Storage and not really very knowledgeable about the trucks and U-Haul. Although it worked out it took a little bit to explain in return to the person.
Charles Hvery helpful in getting the truck dropped off and made it very quick! Great Job
Allan BNothing to improve everything was prefect and awesome customer service was excellent and I will recommend to my friends and relatives great job
Annie Wgreat customer service and very nice treated me well
Mycheal MMy reservation was moved to this location from a different location a few miles away. I prefer to check in with a person, but when I did, I was told that I had to do it online. Even though someone was sitting at the front desk right in front of me. I was unable to do it online because it said the reservation was for the original location. The agent was able to work some magic to make everything all right. Sure would have been nice if the truck had a full tank of gas.
Raphael CUhaul needs to tighten it customer service
Rush SVery helpful staff! Great customer service! Will definitely be using this location again!
Brian RAbove and beyond customer service. Very friendly and professional not the usual throw the keys at you and leave U-Haul places I'm used to. in Shreveport there must be ten different U-Haul places and I will never go to another one besides this one!
Ann TI was supposed to have vehicle for 7 days I was only given 6 then I was charged another 100 dollars for that day. The lady was rude and didn't do any walk around with me and had me sign everything before we i was even aloud to look at the vehicle
thomas rGreat staff that handled an unexpected situation perfectly in my opinion.
Michael MYou need cruise control on tour vehicles.
Christopher MVery friendly and helpful. Was in and out very quickly.
Tracey DThe lady working at the front was amazing. I loved her positive attitude and she made the experience enjoyable!! She definitely deserves to be recognized!
Chachat RDoor on drivers side had large gap in it. The noise was unbelievable.
Linda FYour staff was outstanding!!! Individual staff member assisted me with hook up of the 5x8 trailer I rented...
derrick oOpen sooner
Barry Hwe were in a bind, having reserved a 20 foot truck weeks ahead at the Bert Kouns Cubby Hole, only to have been told that they couldn't get the previous renter to return the truck. We were sent to the "Hollywood Ave UHaul Center" to get a 15foot truck (the largest that they could let us drive to Fayetteville AR..). Thanks to the valiant efforts of "Travale's Moving Help", Travale and John got a lot of our stuff loaded on the 15foot truck and suggested that we get a trailer to haul behind. This "only 6x12 trailer available in all of Shreveport" served our purposes, although it reeked of motor oil or diesel fuel... The lady at CubbyHole3 was as helpful as she was able; the staff at Bert Kouns CubbyHole were obviously trying to retrieve our truck but appeared helpless to be of real help; and the lady at "Hollywood Uhaul Center offered to adjust our allowed mileage upward to make sure that our trip would be covered and, with the side trip to pick up the trailer, we were still charged for roughly 40 extra miles. On the positive side, the truck performed flawlessly and the trailed towed smoothly AND the moving help that we arranged through your website for both loading and unloading were absolutely spectacular.
Randy PThe employee that hooked up the trailer for me did not get it attached properly, therefore it came unhitched while I was on the interstate. It then took the location over an hour to call me back for assistance. Had I not had someone stop to help me, I would've been sitting on the side of the interstate for over an hour. She was very apologetic once she did call me back, but it's unacceptable to not respond to someone in need for that long. Upon dropping off the trailer, it was discovered that the wrong trailer was given to me in the first place.
Stephani HGive customers either their money back or a credit if anything happens that is no fault to the customer....i was given false onfo about a uhaul and was injured at my unit because it was malfuctioning. I did not get anuthing but an im sorry which doesnt takes the pain away. I will be having my attorney contact this company i will have a suit on this company. Now i have to pay for doctor bills when ishouldve been given either a new unit or someone help me....
LASHEKA MVery unprofessional
theresa jThe equipment I rented would not work had to repot it to the lady at the office .... terrible will not come again due to it had me behind on my schedule ....
antonette nReserved 24 furniture pads and moving dolly along with truck. Only had 12 pads and no dolly.
MATTHEW EI had reserved a truck, furniture dolly and hand truck. All they had was the truck. I had to go to another U-Haul place and get a hand truck on a separate contract. We decided to skip the furniture dolly.
Dianne MEverything was good for me except wrong size truck. Laurie was extremely nice and helpful.
VICKIE FPerson sent out to hook up my uhaul didn't even know how to plug in the lights or know to check them after i hooked up my own rental
dennis lVery excellent service. When I picked up trailer one of the lights did not work so I thought it was the trade but come to find out it was my vehicle that had a blown fuse. One of their maintenance guys came and found and fixed the problem for me at no charge, I tried to give him a tip and he did not except. I call that great service
randall cThe only problem was they did have any moving blankets in the store. Other than that they were friendly and helpful.
DARYL WThank you for your Help!! It all was Perfect!!!!! Curtis Walker
CURTIS WI rented a 6x12' trailer and I had to unhook it and take it off the hitch and set it on a stand. They said they normally don't get this kind of equipment in their location and were not equipped to handle it. There were 2 women in the store and if not for me being prepaired to unhook it and unload it, I would have to take it to another location.
Jeff BThe customer should be able to speak to a manager without going through 10 different people.
Toriana HVery helpful
TARA MGreat experience! Thanks!
ARTHUR Dgreat customer service
STAN JUnfortunately, Cubby Hole storage would not honor the free month storage rental. Representative advised this discount applies to U-Haul storage facilities only. That is outrageous and should be posted and printed so that the customer is aware. I have been a customer for almost 3 years and I am very dissatisfied. If this facility accepts U-Haul rental vehicles then in my mind they are business associates of U-Haul and should honor the free storage rental. Once again....extremely dissatisfied looking to cancel my service ASAP.
NICOLE TRude personnel
JOANIE WNo Comments
CHARLES CExplain the cost and contract better
willie WWhen a customer is scheduled to pick up a trailer a phone call letting them know the location will be closed for an hour for their only employee to go to lunch would be courteous. And two women trying to lift a trailer onto a hitch was very straining and difficult!
LORETTA WThe girl there was very helpful and friendly. Very quick in and out.
Harold Bvery well organized operation, super clean, had everything I needed
LEONARD VI was very pleased with both employees that took care of me!
john sI was surprised that I had to tell the attendant how to lower the fender on the auto transport unit and strap the car down. He did admit that this was his first time to send out a auto transport unit. Thankfully, he did offer to guide the motorhome to the trailer using his walkie-talkies.
MIKE B