Customer Reviews for DZHZ Investment LLC
(U-Haul Neighborhood Dealer)

Évaluation :

2

The day before my rental, I got a courtesy call from the original location to verify my rental details and get this set up for the following morning. They told the 20' truck that I originally requested was t readily available and that I'd need to wait until later in the day than I had preferred to pick one up, so I requested to switch to a 15' truck. That switched my pickup place to the location listed above, where I was supposed to meet a guy named Tullio at 7 AM sharp to get my truck. They also changed my drop off location on the phone; I only got a text notification updating my pick up location (this becomes important later). I get in at 7, no one's there to greet us so we wait 20-30 min. Finally a female (obviously not Tullio) checks me in, takes my ID info, and charges my card. There were no mats even though I ordered 3 dozen and the lady on the phone the day before said she had called ahead to confirm the mats were available. The dollies were there at least. Then the lady takes us in the lot, points to our rental, and walks away. She didn't have us fill out or sign any agreement, which apparently has to be done through the app at the actual pickup location. So on the delivery route back, we stopped by to get in range to process the agreement on the app, but the link timed out. So we go inside to speak with someone, and apparently Tullio was there at this point, but he said several times that he had no idea what I was talking about and just kept shrugging. This wasn't even the worst part of the experience but it sure didn't make an already stressful day any easier.

Évaluation :

1

Fraudulent fuel charges for 30 miles use and 4 gallons of fuel charged for only 30 miles and at $20 per gallon. Further action will be taken.

Évaluation :

3

No, because when I picked it up the person in charge of showing the car did not come out to show the car, he was not friendly, the truck was not clean. and it only took what arrived., To pick up the car and that was it, it was up to me to verify everything regarding the car. It is a shame that there is no interest. There is no interest in customer service at this location 10301 north west 7 avenue Miami fl 33150

Évaluation :

2

The truck was very dirty when I picked it up and returned it much cleaner than it was when I picked it up but was charged a cleaning fee because I forgot to check the cleanliness of the cab and box when I did the self check in

Évaluation :

1

Poor customers service has a bad experience renting over 2 hours to rent a Truck

Évaluation :

1

Could not find "guaranteed" contract and redid the whole thing. Equipment requested was not in truck. Has to return to facility to request and "add" more to contract,". Had to wait for store manager to arrive and "work the system" to do all that. Severe delay due to language barrier. Truck not clean inside or out. Truck not swept full of broken glass. Other users belongings in cargo area? Delay caused me to have to change plans and keep truck longer than contract and was charged for second day! Returning truck was met with confrontation with "car washing attendant " private business in UHaul agents parking lot, as to where I could park a 26' truck. Spent hours working out these orders and nothing went smoothly.

Évaluation :

3

Service took forever to get the truck. The truck was not clean.

Évaluation :

1

Better service customer. I would never use UHAUL AGAIN!

Évaluation :

1

Most unprofessional rental process I've ever experienced. This location needs major attention.

Évaluation :

1

Need to have more knowledgeable people working..I've been falsely charged..this have never happened before when I go to an actual uhaul facility..this has been the worst experience for me at this place. I will never go back to this place..they better reimburse me 

Évaluation :

5

Muy buen serv

Évaluation :

5

S.O.

Évaluation :

5

The pick up time was 9:00 am. I was obliged to wait about 30 minutes before I received the key. As soon as I opened the truck door while doing the interior inspection, it was difficult for me to breathe because it smelled a lot. It looks like someone urinated inside the truck and they did not take care of it. The tenant at the gas station could not give me any disinfectant to help with the smell. I was obliged to go back home to get Lysol for that smell. The truck needs a deep clean in the interior. Beside that I took the truck with half tank of gas and I returned it with 3/4 of gas. I nee a refund on the gas.

Évaluation :

1

They added safemove after I declined it and it took them an hour to give me the key because their computer doesn't work well. When I dropped off the key I was harassed by a man on drugs with his exposed butt hanging out of his pants begging to use my phone.

Évaluation :

5

La atención donde rente el van fue muy buena por si me preguntan los recomiendo

Évaluation :

3

There was all kinds of 'homeless people milling about the lot' , did not seem to be security/ authority personnel in the lot. Two nice ladies in station to do pickup screen, though. Truck was in decent shape , although I did not have the check in process explained to me at pickup or during multiple contact I had with U-Haul personal thorough out this rental experience. (I assume it is the 'heavily Spanish speaking community' dealing with in Miami South Florida .

Évaluation :

3

EN LA ENTREGA NADIE TE DICE CUANTO TE COBRARON

Évaluation :

3

Spent about 20mins in the store trying to pick up unit because u-haul app wasn't working properly. Driver license picture capture would not upload license. Vehicle did not have the hand truck/dolly that was ordered, and attendant did not speak good English which created a bit of a communication barrier. The experience was certainly not as I expected. Although the vehicle was a fairly new unit/ van w/680 miles.

Évaluation :

2

They offer one thing and the contract says other, higher cost per Gas.

Évaluation :

3

I was charged an extra 40 dollars for dropping off late due to the weather conditions and they told me i would'nt be charged when i dropped it off. I didn't even use the truck for the extra day paid.

Évaluation :

2

Staff not train on truck dropped off, waited on call from owner

Évaluation :

5

You are profesional 100 %

Évaluation :

1

When I went to pickup the van, they told me it $0,6 per mile and they overcharge my card $1,19 per mile.

Évaluation :

1

My truck was dropped off late Sunday night, March 1. I just got a bill from the location for $170 listing a wrong destination charge and an extra day charge, stating the truck was returned at 2pm on Monday, March 2. No idea what the wrong destination charge is about. I've tried calling to fix this and no one picks up the phone.

Évaluation :

5

They went out of their way to accommodate a last minute search for a big truck after a competing rental service failed to deliver on an earlier reservation. The Uhaul staff at DHZH were amazingly efficient, friendly and concerned to provide outstanding service. Merci.

Évaluation :

1

Horrible customer service with no knowledge of how to use the interface when a customer has been approved remotely using a mobile device, the whole encounter of waiting to get the keys for the truck took over an hour. Because of this experience I was late to my drop off and had to pay the extra fee associated with doing the U-Haul/share feature. Please, either train the people on location to better use the interface or just remove the service from this gas station.

Évaluation :

1

I need to know where to drop off key the people will not take it

Évaluation :

3

I think it’s better if you leave full gaz.its appended to me twice.I made more gaz I don’t have credit for that owhever if it put less I will get charge.its not fair.

Évaluation :

1

I had a reservation pick up time of 8:30 am. I go to the gas station and the person who handles UHaul didn't get in till 9:30 am. The staff was very rude and extremely unprofessional, she didn't want to communicate with me in english she kept insisting I speak in spanish. Only problem with this is I'm not nor do I speak spanish. So the "insult person" finally gets there and they don't have moving tools...i.e. hand trucks, appliance dolly's or moving blankets. both of which I needed for the moving company that was waiting at my house as I waited for this location to actually manage my reservation. I would give them a negative rating if was possible and suggest to uhaul to remove their service from this location!