The return check in on the app wasn't all that great. We took the photos several times and it kept loosing them. We did notice the property had a camera so hopefully they saw us trying.
Jean M
Customer Reviews for Daves Certified Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very very slow. The truck was underpowered and had a noticeable miss.
Lisa RMake sure to ask people if they want to purchase add-ons such as insurance instead of adding it without asking.
Nicholas ZI didn't receive my refund. I'm suppose to be getting 54 back from the hold
Jimmy tI would not recommend U-Haul, as I was charged for gas when I filled up the truck. And I will be contacting uhaul
Ryan DI went back today to see if a small piece was left inside and it was closed. I tried calling and the mail box is full???
paula wTruck was quite dirty. Food spilled on the passenger side floor and steps. I hosed it off. But did not scrub area. Box was definitely not swept for probably several rentals. The truck ran and handled well. Ramp and rear door worked fine.
William MAbsolutely awesome!!!
Kimberly SBecause everything’s done in the app poor reception spot made it difficult and time consuming to check in and out
Christina BNot the first time I've used Dave's. Always friendly and helpful.
Jarrod KDave was very friendly, easy to work with, and flexible. Would definitely recommend him to anyone needing a a UHaul!
Mary Cthe truck was not gone through when i picked it up. the front bumper fell off and the window handle to open and close wasn't even on the door. found it laying on the floor.
mike gYour computer system needs to be updated as Dave was struggling between his computer and phone. The couple in front of me and myself had completed everything online, but he still had to go back in both computer and phone to finish our rentals. Also it wouldn't let Dave log my vehicle as returned. Great guy, but update your system.
Charles NDave was great, I would most definitely seek out his location again. Actually probably this week!
Donn HNothing. Good all around.
Tony FIt took well over 30 minutes to sign the rental documents and get the keys. They also did not have any of the additional items that I had reserved (blankets, dollys etc.)
Kaitlyn VDidn't know until I got there for the rental that I would have to do 20 minutes of online registration to get ready to take the truck. It made me take pictures, do a phone call, enter a ton of info on my phone and at the end it had me walk inside to get the keys...if you're going to have people use their phone, ask for all the info up front when you reserve the rental. Truck running lights didn't work, and gas was only at 1/4 tank. Why would it not be full and return it full? I paid for 2 dozen moving blankets and wasn't informed until i picked up the truck they weren't available. That was wildly inconvenient to go have to buy them after my rental already started and I had movers waiting. I spent at least an hour between getting gas, registering to get the rental, and taking all the drop off pictures and documentation. Not a quick and easy process.
Jeremy KOnly issue is that the invoice said I would be charged $122, but my card was charged 184. Yet to be resolved, but will update if/ when it is
Josh GI have rented from Dave before - he is always friendly and easy to work with. Allowed an early pickup this time.
RUSSELL UI was completely satisfied
James BDave was very helpful. He answered the phone and answered all my questions and said he'll get me a receipt and take care of everything. Pleasure to work with!
Janelle FNothing, great service!
Karen WThe app to check in didn't work. Place was closed. Ended up just having to put my keys in drop box and go ( no instructions where ever given as to what I should do?
STACEY JBe proactive and let them know if where they are going to rent from has their item and if not where they can go to get the one the need to rent.
SCOTT FAwesome service great customer service
ALTON GDave is sweet older gentleman. Made things easy.
Kori AThe personal was inside the office, the singat the was on the closed side, His car was parked right in of office door, i taped my car horn many time but he did not come out check until I decided to check the door and looked in side , the gentleman was behind his deck. I told of the returned trailer He the told to unhook the trailer and push it to the side of parking lot. Not helpful at all.
TSONG SLet me start by saying the owner was very kind. However, the equipment was not well maintained. The hitch was loose (popped off and damaged my vehicle despite being 'hand tightened' per instructions) and it required a rigged bungee cord to keep door closed on back.
Wade BOffice area needs to be updated very old but well organized
Jeffrey GWindshield wiper blades were damaged making the metal wiper arms scrape against the windshield. For 2000+ miles. Also gas guage was marked at 3/4 tank on contract, but was only at 5/8 tank.
Mary SThe mobile truck rental experience is not very user friendly or intuitive. It could use some refinements
Sam WWas not happy that I had to pick up trailer at a different location than where I rented it from. And the place where I got was very dirty and the guy was sooooooooooooo slow.
sue BVery friendly man. Explained things in a way that was easy to understand. If you're reserving this online, have a buffer amount in your bank. The online estimate (of rental + insurance + roadside assistance + mileage estimate) showed $58, but then I was charged $69 (tax wasn't shown on the website) upon arrival, and it would have been more again later, if I hadn't put gas in.
Myka LWhen I received my uhaul I was not sure about the condition of the equipment because nobody came out with me when I hooked up my 6x12 trailer to make sure it was in proper working condition. I made it 10 miles down the highway and got off and realized my wheels were smoking. Only to find out that the red plate being in a pushed forward position on my trailer tongue was to indicate that the emergency break had been engaged already before I even hooked up the trailer. The tires were smoking and it smelled like breaks and I had to wait for a period of time for uhaul to dispatch somebody to disengage the parking break. Which wasted a significant portion of my day when I was supposed to be utilizing it to move to a new house
DAVID MHad to break it loose from the icy ground and shovel and sweep out prior to loading my cycle. Otherwise good experience with Dave.
Brian WNot allowing people to schedule their pickup time for a time that isn't available. I originally was scheduled to pick mine up Thursday night 5pm (with an associate over the phone) but received a call saying I had to pick it up Thursday before 3 during the middle of the day. Which resulted in me having to totally switch my schedule around the following day.
Brynn CDave's great to work with and the location is easy to access.
Valerie VIt was quick and easy.
Matthew WFix the brakes before renting out the truck.
Jonathan RLocation was fine however the truck was a disappointment and should never had been offered for rental due to it heavily leaking gas going down the road. So bad that both my kids called to tell me that gas was leaking at every stop. The steering wheel is off center and I think the exhaust may have a hole in it. I returned the vehicle earlier than I needed to as we were afraid to continue using it. Interior was also dirty when I picked it up. Very disappointing experience.
Steven PI was billed for two days instead of one and now I've got to wait for a credit and then be rebuild for one day.
Kevin ADave is great to work with! Very accommodating and helpful.
Valerie VThe service was excellent from the beginning to the completion of my move. I rate the service as excellent. Thanks, Joe Thielman
Joe TDave was very helpful and answered all my questions.
Brad LThe return your truck app kept locking up my phone, this should be addressed as it could be a problem in the future.
Matt BVery helpful in every way
Kent JWell this place could use a deep cleaning but they did a nice job and were patient with faulty computer issues that weren't their fault. Pick up in Ontonagon took 1 1/2 hours due to computer issues.
Peg CCustomer service was awful. The owner's son tried to pick a fight with me. The first time I have EVER been threatened by a business associate or employee.
Dan H