Customer Reviews for Deep Gap Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The gentlemen was SUPER helpful, polite and professional

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing. The man who helped me made sure I was getting the cheaper deal as far as where to return the truck. The previous person I talked to wasn't concerned about the price but the man in deep gap cut my price in half. I appreciated that.

Évaluation :

5

Had a great experience, Norm took great care of me. Would definitely rent again.

Évaluation :

2

The location didn’t seem totally familiar with the U-Haul systems -had to call someone and check the truck out to me over the phone

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service. The man was very helpful and professional. I definitely recommend Deep Gap Storage if you need ro rent a truck or trailer. Also, they have great rates on their storage facilities.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The pickup location was fine the truck dirty, smelled of severe smoke, and broken tire gauge. The drop off location had no phone signal for online returns, office had a sign saying call for assistance not onsite but no signal to call. Experience was a dive

Évaluation :

3

This was my drop off location however I was asked if I could take my rental to a different location on my way home. I know this was a busy weekend for the area but maybe in the future be better prepared.

Évaluation :

3

Open a dropoff center in Boone. Because of college starting, everyone was dropping off their trucks or trailers. There simply was not enough room for the equipment. The owner was very nice, but you could tell that he was stressed. It's basically a little place on the side of the road with very little parking. I don't understand why you don't have a uhaul center in a major college town.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location was small and there was not enough room for me to pull in. I had to park parallel to the road and block other trucks in. Not a problem. There was a bag of trash strewn across the parking lot. I wouldn't "report" either issue but your question specifically asked if the location was clean. Also, no cell service so I just had to drop the key in the box without knowing what else I needed to do. Hopefully, that was OK.

Évaluation :

5

Norm at deep gap storage is a dear. The uhaul storage in Boone over booked their units so when I went to get keys on move in day they informed they didn't have a unit for me. Norm rented me a climate controlled 8x12 which was bigger than one I reserved and for 39,95 less. He had my trailer ready for pick up and even loaned me a ball to fit it. Overall great experience and would recommend

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Nice people to deal with .

Évaluation :

3

easy to park

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location is very convenient. It is not always manned, but I had no problem meeting with the owner, who was pleasant and very helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Parking is very tight and difficult on tghis well traveled highway.

Évaluation :

3

Location was not open when we did our drop off. There was no internet signal to do online return.

Évaluation :

5

The man that checked us out was friendly and the service was fairly fast. Very quick drop-off processing as well. Will definitely rent from there again.

Évaluation :

1

had to wait 20 minutes after my reservation before anyone showed up. Truck was issued to me with a tire that was leaking air. I had to fill up with air twice on a 3-day rental. The invoice showed 4 day rental when it was only 3 days. The operator offered to give me the $20 back out of his pocket since he didi not know how to correct his mistake.

Évaluation :

5

Excellent service, very easy pickup and return. Merci.

Évaluation :

4

Once they were able to transfer my reservation from the Boone location all went well. Autotransport handled well!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

You all overwhelmed this location. There were way too many trucks for him to handle.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

All was easy and perfect.

Évaluation :

4

Vehicle was not clean as others I have rented. Vehicle had a lot of play in the steering for it to only have 50000 miles. The dealer rep was great and saw no issues with him. This was a small sub branch of the main office in Boone NC.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Leave it just like it is.

Évaluation :

5

Great guy and service

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

No problems at all.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The truck was ready when promised, clean, and functioned well. These newer trucks sure drive a lot better than the old ones did.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Norm was the man

Évaluation :

4

Truck had a lot of dog hair and dog food in it

Évaluation :

5

Great service. Thank you.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The trailer was very useful to me and I appreciate the service. BUT the website was terrible and did not list the rental location so I had to get the contract at Deep Gap where the agent made an error on the date. This resulted in two irritating calls from the Wiinston Salem agent. The ball clamp was defective and very difficult to attach and remove.

Évaluation :

5

I was sent over 35 minutes away from my original pickup location because my truck wasn't there!!!! We had to reschedule our pickup and stay over night at a hotel costing us more than the truck rental. This was my first and last time renting from Uhaul. The only positive note about this whole trip was Norm at the Deep Gap location. Otherwise a miserable experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The owner is normally closed on Sunday and he was willing to meet me to get me the truck. Small town love!!!! Won't find that anywhere!!!!! Many, many thanks!!!!

Évaluation :

1

For starters, not be liars. We called this uhaul place and they told us the price for the uhaul would be $550 and we had $1000 in our pocket so we would have plenty of gas money, have a room for a night because it's a 16 hour drive and I had little sleep. So we went to the uhaul place and Deep Gap an hour away from where we were. We could have gone local instead but chose to go to Deep Gap for the cheaper price. We got there and he said the price was a little more then he thought. So the price went from $550 to $678 to $712 to $789 to a final price of $889, almost all our money so now we barely had any money left. So we had to borrow $200 from friends and family just to get to Kansas because we almost got stuck in Missouri because they screwed us on our money. Not only that but they told us the uhaul was good on gas and it was new but it was dirty and I had to clean it before we left, the gas was going down like 3 miles every mile without heat on or anything, also I had to drive 24 hours straight on 2 hours of sleep because we could now not afford a room because they kept changing the price. I brought it back a little under a quarter and now I owe $150 in gas and fees even though it would only take about $60 to $70 to get it back to the three quarters it was at. I have never had such a horrible experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Very nice and accommodating although no one was wearing masks during a pandemic. But I was and maintained a 6' social distance.

Évaluation :

4

It’s not the location at all it’s the company in a whole they suck and are not helpful

Évaluation :

1

My experience w/U-Haul was unacceptable. Location was fine/agent was fine but I had to drive over an hour to p/u the vehicle because the place where I was supposed to get it did not have one.....although when I drove by it there were several in the parking l. When I talked to your coordinator she offered only to give me an extra 40 miles of credit for my inconvenience. This is absurd!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

had to call and wake the guy up pick up time was 8am He showed up at 8;35 Told me I would get 1 day insurance bach which never happed retured the rental by 2 that same afternoon

Évaluation :

5

Friendly responsible efficient service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Representative at this location was extremely friendly and helpful. Great experience!

Évaluation :

5

Very accommodating. Made the process easy and fast.

Évaluation :

5

The whole process was simple and convenient, I will definitely use this provider again when necessary.

Évaluation :

5

Very nice to deal with.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very friendly. Would use them again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service!

Évaluation :

4

The dealer at Deep Gap Storge provided excellent service, the problem was that the Neighborhood Dealer Pineview Building in Wilkesboro stood me up by not showing up at the appointed time, I had to pay my hired Moving Help $160 for the two hours it took for me to secure another truck in the next County, and another $160 to actually load the truck!

Évaluation :

1

I was told the rental would be $55 per day. I had the rental for 28 hours. I was charged $294.55. When I was at the rental store about the rent the trailer, I asked why am I being charged for 4 days when I will only need it for at most 2 days. He said Uhaul would reimburse me for any days I did not use the trailer. He then wrote an 866 number on the top of my rental contract and told me to call if I was not reimbursed. I was charged the amount for 4 days, and when I called the number (866-723-3060) they told me they could not reimburse me. I am now entered into a claim dispute be reimbursed for the time that I did not use the trailer. This is very frustrating, I was told one thing by the sales person and a totally different thing by the people at the 1-866 number.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

TRAIN THOSE WHO RENT THE EQUIPMENT NOT TO LIE!!! I AM HAVING (BANK BB&T) THE CHARGES TO MY CARD REVERSED PLUS ANY CHARGES TO MY ACCOUNT CHARGED TO U-HAUL. I WAS LIED TO REGARDING THE CHARGES. WAS TOLD MY CARD WOULD NOT BE CHARGED AND I COULD PAY CASH WHEN THE TRAILER WAS RETURNED. ALSO MADE A COMPLAINT TO YOUR CUSTOMER SERVICE THAT WAS RECORDED ....NO HELP AT ALL, BUT I'M SURE SHE WENT BY U-HAUL GUIDELINES. Frederick Coffey 828-406-8411

Évaluation :

5

Very good experience! The man who I rented the Uhaul from was very nice, helpful and professional! I will definitely use this location for future Uhaul needs and highly recommend to anyone!

Évaluation :

5

Just a great experience. A local and kind neighborhood dealer. My best experience EVER with a U-Haul dealer. I love this place and the gentleman (owner) that took care of me. Highly recommended. If your around Boone or West Jefferson and need a truck, go here.

Évaluation :

5

Very friendly gentleman helped us on the drop off. Great experience all around.

Évaluation :

1

Was sent to 2 after hours locations-1 specifically said no overnight drop offs and the other was dark and unsafe and again not a place to actually drop keys in. Called the 800 several times talking about how unsafe it felt and then tried to return truck online and had no service to actually do that. Will think twice about picking uhaul again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

NORM WAS AWESOME ,VERY HELPFUL AND ON TIME WE PICKED UP AT 8 AM!