The gentleman who assisted us was extremely professional and friendly. We received top-notch service!
lisa villani
Customer Reviews for Diamond Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was excellent.
James PalmerExcellent customer service
BAKARY MAGASSAI love this facility. It is efficient in moving and storage...
NATHAN WASHINGTONRepresentative was very attentive and helpful, place looks very clean.
vitaliy GLUKHENKIYKeep up the good work 💯
Wayne WinfieldI love the contactless pickup it was very convenient for my schedule...
NATHAN WASHINGTONEngine cowling was not fastened on the passenger side and allowed more engine noise than usual. I did not notice the fastener until I was cleaning out the truck at drop off. I notified the drop off location and they took care of it.
Dennis WaddellI couldn't pull out the loading ramp due to a piece of metal underneath the ramp had practically come apart and was stopping the ramp from coming out. I had to crawl under the truck and push the metal piece up while my son pulled the ramp out each time we used it.
Donald A LeeOutstanding customer service!
David BenoitTire low pressure was on put air in right front tire but alert remained. Also got bumped to this location from a much closer location resulting in paying more mileage
Stephen SandersThe return process was efficient, and the staff promptly inspected the vehicle,expediting the return. I wholeheartedly recommend this location based on their overall reliability and service quality for those living within Manvel city. My experience with them was top notch and I appreciate their assistance and service.
ROSEMARY AJUZIEThese guys are always great. I am happy to use them any time I need a Uhaul.
Leah ShortYou are already doing a good job.
Atinuke DadaWonderful location and staff. The drop off agent, I believe his name was Bruce, was tip top.
James McClainRyan is so wonderful and personable to deal with. I could not say enough about his professionalism and always being attentive to his customers. I have never been treated in such a positive and helpful manner from a storage facility. AAA+ Karen
Karen DuncanThe customer service was excellent! The truck apparently needs some mechanical work, which the owner was truly unaware, and he made it right! The owner's customer service attitude isn't seen much this day! The overall appearance on of the business is clean, and the location is great if you live in the Meridiana community!
Sharon DovePerson who assisted me was knowledgeable, easy to work with and offered alternatives to my equipment needs..
jack luskKeep up the good work!
Sony TreungVeey friendly
javiar najangoFarren (spelling) was a HUGE help! And she's VERY far along in her pregnancy! I also got a screw in a tire on my first trailer. I called, she swapped me out for a new trailer and I was GONE! Barely a 5 min loss. She rocks! Thanks again
beau steskaEasy check out process and great customer service
Kelvin McCoy JrVery helpful and friendly. Highly recommend Manvel location.
Kathryn HumphreyStart putting gas in your U-Haul's before renting them out,and expecting the customer to put it on half a tank before returning. Stop ripping people off! I would not recommend this place to ANYONE…
Ursula ClarkYoung lady working front desk was very helpful and friendly. Cares about the company
Angela WoodsThe receptionist was so nice helpful and knowledgeable. The trailer could of been clean but aslong I don't get charge the cleaning fee were ok.
Mauro CamachoGreat experience.
William BrownSuper friendly
Alprentice BlanksHorrible service
Shelly JohnsonI think they ate already doing an excellent job. Keep up the good work.
Troy A FlemingThe agent was extremely helpful. And assisted with everything.
Cavin DavisI had to go to three locations to get the truck. The first 2 did not have anywho would allow me to pick up the truck.
Raymond WilsonGReat service
JyanLouie BulauanThis location could not find my reservation and changed my drop off location.
Roy HastingsI dropped the truck off after hours. They charged me a cleaning fee and will not respond to email or call explaining why. I swept the truck and cleaned the cab. Still waiting for a response.
Allen LethAbout the make of the equipment, since the cargo trucks are made of old fashion dashboard without USB charging port, can the car lighter USB adaptor be provided to charge phone when using gps?
Ademola AyansolaYour location charged me for two days that had been arranged previously at the pickup location. After being transferred five (5) times - Britney helped refund the charge. Carlos - at U-Haul Truck Share was unprofessional and seemed molested I was asking for attention to the erroneous charge.
Juanita UrbinaGreat truck
ROYAL ALLENKeep doing what your doing! Great experience
DAVID PAULEverything was great at pick up.
Keldrick WesleyThis rating is for the overall uhaul experience. Here are the following issues: the price is to high. The pick up was not smooth or easy. The app failed and is still failing. The receipt I was emailed is unreadable on a mobile phone. Truck shook when brakes applied.
Keith BrowneContinue being perfect
Michael KaneI will definitely use this location again.
LISA POTTSThis was a difficult move. Diamond Storage/Uhaul worked with us every way. They sold me on uhaul only in the future. Thank you for your excellent service.
WESLEY FAIRCLOTHDrop was not convenient to get to from the house. There was a few closer stores
FRANKIE SMALLSRuby V. is a wonderful person that I dealt with at the pickup location, she deserves praise for being helpful with all questions regarding trailer hitch and even showed how to hookup, check and de-couple the trailer properly.
Nghi HuynhI love the no contact uhaul where you can do it on your phone! So simple and easy!
Aaron Green