Not charge custermers a different rate then what was said to be locked in on line and also charging a 20 dollers fee when trck was returned ON TIME!
Deriek S
Customer Reviews for Dierycks Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not Dierycks fault but returning the trailer when they were closed was extremely difficult and frustrating
John ZI was charged 100. After online I reserved and lock in 49. Or less!
Toni HNothing the people that work there were great I will be back and let my friends know all about them thank you
Leroy PGreat service, Dale was an amazing help. They got us exactly what we needed. I will use them again anytime!!
alan hNothing was wrong with the location. Upon drop off Superior location charged me for an additional 44 miles when I was asked by U-haul to bring the truck back. On top of moving to another house moving an hour and a half away I drove an additional 3 hours today to get U-Haul back their truck and you charged me additional $57 in extra mileage? Wasted three hours of my day for you guys to charge me for doing you a favor despite being told I had the mileage to make the trip U-Haul asked me to make.
Jaryd EQuick and friendly!
terry fI have rented trucks numerous times at this location. The owner is very accommodating and a pleasure to work with. I highly recommend this location.
Phillip CPick up location was extremely friendly and helpful!!
Scott Wall was great owner was friendly , i give 2 thumbs up : )
jeff kSuper easy return!! Thank you.
Paul BVery friendly people. Easy to rent and go!
Rosa GThe location's staff was extremely rude to each other and to me and made me wait for 10 minutes. Instead, I was asked twice if I'd called before coming to pick up the trailer and no explanation of why they wanted to know that. It didn't seem like they cared to be offering this service, which I'm sure is an ancillary revenue opportunity for them.
Benjamin FVery smooth check out and in friendly people
David LN.D.
Todd MI couldn't even get the key for the uhaul after being there for 2 hours freezing my but off waiting to get my uhaul and when I called the number online they said that my wait time was an hr and a half and my rental was only 4 hrs and it was eating up my time I was so frustrated I will never rent from uhaul again.
Sindee KIt would be helpful to not have one person telling me I had to drop off the truck at one location, only to find out that they were full and I was okay in dropping the truck off at Dieryck's service station.
John BVery nice people
alvon cvery helpful setting up trailer
Bob KI was surprised by the "new" truck - only 1200 miles! Nice ride.
GORDON MVery friendly and receptive !
Chris NVery nice people
dale dMake sure all lights are in working order and tires are all good to go.
Gloria DThe guy working the station was friendly.
Joshua MHave clear signage of where to park, to level out the parking lot as there are plenty of dips, have someone to greet upon arrival.
William MVery friendly and helpful service! Nice people! When I need UHaul services I do my best to use this location.
Patrick BOnly issue with my experience was the text messages and call wanting me to pull a trailer back for U-Haul. The compensation offered wouldn't have offset the additional fuel need to pull the trailer. Not a pickup location issue but a U-Haul corporate or scheduling issue.
Steven KThe whole process of making a reservation, picking up the vehicle and dropping it off was very easy and seamless. However, I'm still having issues getting a clear detailed bill showing the individual daily and mileage charges.
Chris BNo one was there. Had a little problem with app so wished someone was there. Called phone number on door, got a recording. Never got a call back. Figured app out and proceeded on our way.
Levi Gwe arrived early for pick up, the vehicle was ready to drive away as soon as the paperwork was signed. Very efficient and friendly.
Ken RNot a thing!
DANIEL DThe sudden change of location was a challenge for me. I prefer the nearest location site.
CHENG TVery nice people
john WI thought everything was very clean and well maintained. The guy and im assumed his wife were inside and they were really nice. Everything worked really well and I will definitely recommend them in the future.
Nicole TJust took a long time to print 1 sheet of paper.
Jeff BAllow the customer to pick the keys up the night before instead of waiting until 9am the day of the truck.
Aaron MApp doesn't work. There are hundreds odlf reviews in the app stores saying it's broke and has been broke for some time
Ed GVery friendly and helpful.
JEFFERY DThe only issue was a greasy furniture dolly that we didn't need. However, it left grease stains on the carpet of my vehicle since I had stored it there. I was able to remove the stains but it was certainly a negative experience. Otherwise the owners were very accommodating and helpful.
GREGORY WVery clean and friendly
LESTER AGreat location close to our home. Individuals at location were professional, and very helpful.
DAVID PTruck not cleaned, only 1/4 tank of gas, owner not in a good mood and annoyed we were there. Windshield wiper fluid would not work
David EThe tow dolley was unsafe im surprised i drove 8 hrs without noticing the straps kept falling off not to mention i also had to put a new bolt on myself to secure the safety of my vehicle prob wont be using that location again
DAEVON SThis is more for the overall UHaul experience - not the location. I rented a small truck and I specifically clicked that I was not towing a car, but the truck I was assigned had a hitch but no pull-out ramp. That was a big problem. I didn't think I had to specify that I wanted a ramp.
Anne SWe rented 2 uhaul 26 for trailers. We wanted to get in cloquet mn but were told to go to duluth. We got to duluth and received the first truck. Which the horn of cruise control did not work. The next truck was 4 miles away. We get to that destination only to find out that there was no truck. So we than had to drive to superior Wisconsin. Received the truck they had the mileage at 35k and it was 53k. And 1/4 tank vs full. We called that location and he was going to fix it. We returned the first truck no problems the girl workers were great. Get to the second drop off in cottage grove so after hours. It would not let us return since mileage was so far off unless we wanted to pay the postage of 27k. Caked multiple times sat on hold a long time. Just a miserable experience. Very frustrating it was just not an easy move. Except the movers we hired were amazing.
Michael RThe app didn't offer all options for longer rental contracts. I couldn't check out of the app either because the app is glitchy and hard to operate. Especially in the Northern Minnesota area.
Jessica WVery nice people
Gregg KThe drop off was picked wrong - he said dropoff Burnsville and I said yes but on form it said Blaine, so I had to call in and get the proper drop off at Burnsville. Also was supposed to have two dozen moving blankets and they gave me only a dozen
David MNext time be more explanatory of prices and days you have it. Horrible experience. Nice spot thought
ISAAC N