Customer Reviews for Computer Cell Repair N Trading
(U-Haul Neighborhood Dealer)

Évaluation :

5

Pick up location was changed 2 days ahead of actual pick up date and no moving blankets . Would be nice to coordinate everything at one location for convenience.

Évaluation :

4

Felt a little odd because the store did not appear to be affiliated with UHail, but drop off was easy.

Évaluation :

4

Easy

Évaluation :

4

Just a drop off after hours. Super easy.

Évaluation :

3

The truck was dirty inside.

Évaluation :

3

I liked the responsiveness from the rep who found me the vehicle I wanted at short notice. I also liked the system to access the vehicle. I was a little disappointed at the size of the truck at 15 feet which includes the attic. I expected bigger.

Évaluation :

3

Equipment I booked (furniture pads) wasn't there

Évaluation :

1

Very small signage on storefront, size of a piece of paper so didn't know it was a UHaul location. Proprietor reluctant to take the truck saying he already had too many trucks. Asked if we would return it to a different location!! We refused as it was 5:00, some other locations closing and rush hour traffic! Terrible customer service!!

Évaluation :

1

waited for 30 minutes to have someone coming, then waited for another 30 minutes for paper works...

Évaluation :

2

One staff member in a "fix-it"/"dollar" store. When I left, I was feeling concerned that the vehicle would not be looked after/serviced. I 'had to inform the man that the rental dolly was in the back, and he looked surprised, indicating that he hadn't even looked at/read the rental info when he said he would email my receipt (not given another option). Not "bad" or particularly unfriendly service, but definitely not good service.

Évaluation :

1

Truck was filthy, had 1/4 tank of fuel and reeked of stale cigarettes.

Évaluation :

2

Bad service, representative provided originally a drop off location 30miles away from my place, I had to call customer service to change location

Évaluation :

3

Kind of dark at night, not much instructions on where to park the vehicle.

Évaluation :

2

Store owner came 30 minutes late. Wasn't able to answer any questions or explain the charges

Évaluation :

1

Pretty much everything about how UHaul and the entire company works. Nothing at all went well. I will NEVER use UHaul again and will tell family and friends not to use you.

Évaluation :

1

I was delayed 5 hrs because of poor customer service. The U Haul system did not accept my payment (3 separate cards) however the local Cellular store system did. The local shop worker stated it was the U Haul system. Overall HORRIBLE experience.

Évaluation :

1

I felt rushed, and C/service made me feel unworthy, not valued, less than, that my call was not acknowledged , as she put it it, “doing me a favor, I’m lucky”,

Évaluation :

1

It was closed with no place to drop off keys. No one answered the phone. Had to call u haul rep

Évaluation :

1

The store felt weird, like a cell phone chop shop, full of expired miscellaneous merchandise. The man helping me required me to repeat every number I provided at least twice, seemed to not know much about the uhaul rental process, and was constantly getting distracted by other people walking into the store in the middle of our interaction.

Évaluation :

1

They werent even open on sundays!!!!! My dad has to go back today and drop off the keys at 10am. There was no key Dropbox or slot to drop off the keys.

Évaluation :

5

The customer service was excellent and the panel van I rented was very well maintenance and a breeze to drive! There was even a backup camera with a display screen in the rear view mirror. I will absolutely be a return customer.

Évaluation :

1

The U haul app has too many glitches, You wasted me 3 hours .. ALL YOUR REPS ARE USELESS. THEY COULD NOT HELP ME IN SPITE OF ME CALLING YOU GUYS 6 TIMES. SHAME ON YOUR COMPANY. EDUCATE YOUR PEOPLE AND FIX YOUR IT AND APPS. YOU GUYS ARE DISGUSTING.

Évaluation :

3

Location was difficult to find and slight language barrier with staff made communication slightly difficult. The truck was parked along a curb of a shopping center on a busy street so it was difficult to fully assessing truck before departing

Évaluation :

1

The store did not open on time and the gentleman was not helpful at all.

Évaluation :

3

The parking brake was broken and had already been applied so i had to locate the brake release cable and release it manually in order to operate the vehicle. also, it would be greatly useful to include in the reservation truck rental details whether the truck is equipped with a walk ramp or if it does not.

Évaluation :

1

Was late in opening up no Dollie in truck and did not have the moving blankets I paid for

Évaluation :

2

I order my truck 3 weeks in advance, a day before my pick up appointment Uhaul CSR called me and said self pick up is not available at the time of my reservation and they can not reach owner of the shop to request manual pick up. What is going on ? A day before my pick up and they are telling me they don't have my truck ready ? Are you kidding me ?

Évaluation :

1

Owner wasn’t there/store wasn’t open during posted business hours and did not have a drop box to leave key in.

Évaluation :

4

- the cashier entered the wrong gas amount, instead of 3/4 he entered more than that. My friend suggested me taking a picture and comparing to what is on the paper, however, at the end, the casher fixed it and marked his change with his initial so I think he's a decent employee. But next time, please make sure to check the initial gas amount before putting on the paperwork.

Évaluation :

3

This location is a small market that also serve as an U-Haul pick-up/drop-off location. If you want to drop-off your truck, come back at least one hours early to complete your paper or find where the drop-off key box for online drop-off. So far it was a pleasant experience to me. I hope it works for you too.

Évaluation :

5

Absolutely great and promt service

Évaluation :

1

The store wasn't open on Sunday, so the van key was left in a lock box on the door. However, it was extremely unclear how to obtain the password for the lock box. After finally figuring it out, the key was the wrong one for the van left in front of the store. We had to circle the entire store to find another van, and thankfully, that was the correct van for the keys left. Unfortunately, the correct van was parallel parked in the back of the store between another car and a dumpster, with a brick fence on the driver's side. It was VERY difficult to try and get out of this parking spot and back up into the street. After all this, the dolly I had rented had been left out of my order.

Évaluation :

2

This was a random location where the representative didn't accompany us to the van and assured us it had no damage. However it had 2 massive dents on roof and a missing side panel. We went back in and noted roof dents but didn't know if side panel was just part of van design. This missing panel was picked up at the drop off location and it was implied that I caused this damage.

Évaluation :

1

The return experience was horrible. I called when I was on I 5 and knew I waoukd be late due to traffic. No answer several try's. Vendor called when I got into town. I asked what time he closes. He said 6PM. The truck was not unloaded by 6. He said Thursday would be okay at 10AM. I was there at 10 store was not open. He came at 10:10 and told me he would charge me another day. His store sign send he closes at 7PM not 6. I could have made 7PM to return. He lied to me. I will never use u haul again. Thus vendor has no customer skills and is a very poor reflection on U-Haul. You lost a customer and I have other times in the very near future to rent again but not from u haul because of this vendor

Évaluation :

3

Picking up at a store was not what i thiught i was supposed to do.uhaushould be clear

Évaluation :

2

We received a call saying our rental truck was there, but when we arrived, we had 15 minutes for the owner son to arrive and help us.

Évaluation :

1

The store was closed due to vacation per a sign on the door. Had to call u-haul 1-800 line for support multiple times only to be told to just leave the key under the seat unlocked. Also, had the store been open, the business hours did not allow me return the truck on time. Very poor planning. The location of this store was hard to find because the name changed from Family Dollar Store to a computer store.

Évaluation :

4

Keep it up!

Évaluation :

2

I was supposed to pick up the truck at 10 AM. The person who runs the store came at around 10:20 AM and did not even offer a word of apology for coming in late. After that it was pretty smooth, but i would not recommend this location to someone as it does not give me the confidence that i will get the rental on time

Évaluation :

2

The location didn't even have a proper UHaul sign which made it very difficult to find the place.

Évaluation :

1

Reserved a PICKUP TRUCK through U-Haul's website. NO INDICATION that this site did NOT have pickup trucks. FORCED to rent a van at considerable extra expense. I was instructed to return the vehicle with a full tank. It turned out that the tank was not really full when I picked it up, because it required many more gallons to fill it up when I was finished. I would NOT recommend this location!!!

Évaluation :

1

That place is awful!!! They were 15 minutes late even opening their store so I couldn't get my truck at the agreed upon time. Then he didn't know how to log in to get my contract. This was after he called the day before to tell me my truck was ready and to come get it. I didn't make the reservation for the day before and he was all mad that I wasn't coming to get it. This place is unprofessional and should not be affiliated with uhaul. If I didn't absolutely need the truck, I would have walked away and not given him my $1200. I wish I could get my money back the whole pick up process was a nightmare.

Évaluation :

5

Just that I could not found 2-wheel dolly at this location. It would be great if it is available at this facility. But overall hassle free experience.

Évaluation :

1

The tiny little store is not setup to rent U-Haul's. They did not have the dolly we needed. The truck was dirty and covered in bird-excrement. It took a long time to get the rental initiated even though I checked in online. I will not rent from this location again.

Évaluation :

1

I did a reservation but when i went there they were unprepared and did not have equipment. In the afternoon i left the key in box later i recieved overcharges for 2 set of pads instead of one set ( probably they knew i am not going back for that extra $5)

Évaluation :

5

Everything went smoothly. A+ experience. Thank you!

Évaluation :

2

owner not on site...had to wait

Évaluation :

4

It's a dollar store so you can nose around while waiting. Owner is detail-oriented to get it right on the computer and he answered all my questions accurately. Previous renters had spilled food in the cargo hold and exterior was dirty but we didn't get blamed. Got a credit for overfilling the tank a bit. Definitely a bargain and the van is nearly new. Hidden gem for sure.