Customer Reviews for Dunwoody Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

They charged me for a dent that was already there prior to me using it. Scam and waste of time.

Évaluation :

3

Truck needed new tires as the current ones are balding. Suspension was ROUGH and I was bouncing around all over the place on the interstate. Cabin looks like it hadn't been cleaned in ages.

Évaluation :

1

They are fraudulent. I received a bill the following day stating that I didn't feel up the gas, that's a lie and provided POP (Proof of Payment) Don't trust others and make sure you take photos. What an experience this was. Customers - pay attention and don't trust anyone.

Évaluation :

1

They didn’t take care business they stalled me out

Évaluation :

1

The u-haul representative claimed I went 90 miles on the vehicle. He had a picture of the odometer reading. I realized afterwards that this was impossible. Two trips to my home would be about 56 miles. I think he lied to me.

Évaluation :

4

Truck reserved was not available. Smaller truck was provided.

Évaluation :

1

Terrible customer service during pick-up and drop-off. $47,28 for less than 6 hours and only 3 miles driven. $19,95 plus $0,99/mile must not apply at this location.

Évaluation :

1

Very slow service, no help loading/unloading trailer.

Évaluation :

5

The owner of this UHAUL pickup location is very polite and helpful. Apart from difficulty in understanding the different components of the bill and how everything was laid out and charged, it was overall a smooth experience.

Évaluation :

5

Be more accessible for the rental of a truck

Évaluation :

1

Boooooo tomato tomato never rent from here

Évaluation :

5

They were amazing -Charles Moore-

Évaluation :

3

The attendant was very, very good! Knowledgeable and helpful!

Évaluation :

5

All Good except costing. $ 19._ for vehicle, $ 15 for insurance and $ 10 for medium sized 2 tyre cart to lift heavy refrigerator etc is ok becoz it was planned(19._+15+10=45$). but final cost I paid is 60$+fuel. I drive 9 Miles so $9._+tax comes 60+fuel is a bit bigger amount for me

Évaluation :

1

Wheels weren't aligned in the truck. Tire blew out on the freeway and I almost swerved off the road. Roadside assistance said they would come in 30 minutes and it took over an hour. I called customer service and filed a complaint after I dropped off the truck and they still haven't returned my call

Évaluation :

5

Overall experience was more than satisfactory, knowledgeable, professional and courteous. The gentleman out back was very friendly, polite and very helpful.

Évaluation :

2

The customer service is bad and the person who ran the location kept blowing up my phone at 8am demanding me to return the uhaul when my return time was at 11am.

Évaluation :

4

Friendly customer service.

Évaluation :

4

Everything went great. Truck clean, person I rented truck from was great. I didn't like the 20 after hours fee. Truck was picked up and dropped off on the same day. Besides that great experience

Évaluation :

5

Merci!

Évaluation :

3

The authorized dealer was nor polite and was very slow checking me in. When I inquired about the extra charge he raised his voice at me and when I asked him to respect me by lowering his voice, he got even disrespectful. I will never return to this location again!!!

Évaluation :

1

I waited for a hour for my rental, it was not wiped down, I did not receive either of my dollies I rented, I was overcharged and they charged for the wrong truck. I rented a 10" and was charged for a 15" and have the pictures to prove all of this.

Évaluation :

5

Always helpful... Been a customer for over 10 years Thx

Évaluation :

3

I feel I was over charged and the truck was mechanical impaired and wasn’t clean

Évaluation :

2

Agent was extremely rude and curt.

Évaluation :

3

No comment

Évaluation :

5

24/7 location!

Évaluation :

2

The truck was dirty, low gas and the staff at this location are rude!! I'll never use this location again, even though it is the closest to me.....

Évaluation :

2

I was sent over 10 miles from the location I rented from to pick up the truck, so an extra $20 for mileage $ for gas the cost of uber to het there and back. The location was not in an area I was comfortable being in.

Évaluation :

1

I was running late and was told I could be up to 30 min late. I arrived 20 min late and was almost denied service because the store was closing. But...fortunately I got my truck after a little begging and stressing I was in close coordination about my timing throughout the day. I was unable to return the truck by closing time (the time truck was due) so I held it overnight and ensured I self checked it in "before" opening time the next day. Therefore I expected to pay for 2 days of rental fees. Well....they billed me 3 days and questioned my honesty even after i went through the self check in and dropped the key in the assigned box the day before. I also returned the truck at the gas level it went out on (1/4th tank). The bill came back at 1/16th tank and they invoiced me $54 in fuel related charges!!!! Fortunately i took a pic of the odometer and gas gauge to prove me right. Dunwoody Food Mart questioned my honesty and told me to call corporate. I called corporate and the rep, Nancy Davis was very understanding and politely verified all my claims as accurate and reversed the overbilling. She instilled my confidence to continue working with U-Haul but I will choose my next location more carefully and only use Dunwoody Food Mart if every other vendor in the reasonably near vicinity is out of stock. Take pictures of everything "just in case".

Évaluation :

2

I was doing an employee's job, checking in a truck. Self return should get a discount in lieu of a paycheck.

Évaluation :

4

Only a language barrier, but the young lady was cordial

Évaluation :

2

A/C was out - a full disclosure of a $20 after hour charge was never mentioned. The customer service was not good- I had to come back because the vendor had to take a lunch break

Évaluation :

5

They made the entire process easy and pleasant.

Évaluation :

3

Good customer service

Évaluation :

5

Fast efficient clean friendly.

Évaluation :

4

U-Haul put negative comment on my profile for not replying to an order I am trying to book on the app . That's what the app is for . So tht I don't have to call in there is no reason for making a negative comment . U can text to see if I want to book I saved my booking for later .

Évaluation :

2

I will give 1 star to u-haul at 6159 Roswell Rd, Sandy Springs, GA 30328 I had reservations for 26 feet truck and when i come at 8:30 they said that oops sorry but we don’t have this truck, and we don’t have another options. 30 minutes i try to call u-hall number and after woman help me and gave another address with 20 feet truck Ok

Évaluation :

5

Efficient service, got my truck without any hassle or delay.

Évaluation :

5

Excellent customer support

Évaluation :

1

Horrible customer service. Both people when I picked up and when I dropped it off were rude and un helpful.

Évaluation :

2

Not being so rude would be a start. Check out specs for truck not accurate. Told gas tank was full but actually only 3/4 when picking up. Trucks parked where it was very difficult to exit lot.

Évaluation :

5

Very nice personal service

Évaluation :

1

The representative asked us to take pictures of the truck for her. We had to take pictures of the truck, mileage and gas gauge. And I had to present the pictures upon returning the truck. I have never been asked to do this at any other Uhaul. This location was extremely unprofessional. Would NEVER recommend the facility to anyone.

Évaluation :

2

Area was so cramped. Workers were hard to understand. Just a general sketchy vibe overall

Évaluation :

5

Will continue to use this store for all my UHaul needs...

Évaluation :

1

Uhaul had no air and engine problems. Would not recommend.

Évaluation :

2

It wasn't a uhaul place. It was in front of a mini market with a box on a outside wall to put the keys

Évaluation :

5

My experience was Absolutely a great one.?Everything was just what I needed it to be! Thanks again U-Haul!!

Évaluation :

1

Not marked so easy to miss. The app option was totally worthless. After 20 minutes of inputting data I got a message that there was a problem on their end. Only when I called did I learn that I could just go into the grocery store and pick up the key. Very frustrating. Put up some instructions near the trucks is my recommendation

Évaluation :

1

The man responsible for the location is very rude. He's impatient and condescending towards his customers. He stated he had no time to answer my questions concerning the app. As a woman, I found him intimidating and had to have my husband intervene. He needs training on customer service.

Évaluation :

1

The customer service from the woman at the gas station was incredibly rude. Making some wait 5 mins while u stock the store was ridiculous. I would never ever recommend this location. Service so poor I had to comment on yelp about it.

Évaluation :

5

Excellent experience.

Évaluation :

3

the A/C truck doesn't work

Évaluation :

1

I had to pay for a truck that I couldn't even use because there is no ramp with this truck lady was hard to understand very confusing won't go there again

Évaluation :

2

Frustrati g that the truck was on a fourth of a tank full. Had to fill up before even getting out of town charged for three days when I only needed it two. Charged me for more miles than I needed.

Évaluation :

2

Tires were significantly low, and I had to go get the tires calibrated myself. The lady handling the rental was generally unhelpful and somewhat unfriendly.