Customer Reviews for EZ Storage & Containers LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

Great people. Great service.

Évaluation :

5

Perfect location and amazing staff!

Évaluation :

5

Very friendly and personable. Excellent price for the cargo van. I'd highly recommend to anyone.

Évaluation :

5

Great people. In and out quick. They do it right.

Évaluation :

5

The lady that provided assistance was awesome! Huge thanks!

Évaluation :

5

Everything was as expected. Would use again for future needs

Évaluation :

5

Great people, great service. Don't change anything.

Évaluation :

4

The rental location was fine. My only comment would be that the turn in process is pretty straightforward but it took a very long time for the app to upload photos and when it finally did the screen just goes away and that left my unsure if it was completed or not.

Évaluation :

5

I love working with the people at this location. ALWAYS friendly and helpful! Very accommodating as well. Whenever I have future rental needs I will be sure to use EZ Storage & Containers! Thank you for all the assistance you gave!

Évaluation :

5

i have got trucks at other places the people were not friendly i was a burden to them they acted like i was stealing their stuff. the people in washington missouri location were amazing nice she was pleasant to talk to made the start of my great i will go to her for my next truck i need

Évaluation :

2

This is no reflection of the EZ storage. THIS IS UHAUL IN GENERAL. We made reservations nearly a month ago for a pickup in PACIFIC MO. The reservations was updated to a location that was not convenient for us in South County. We live in Pacific - driving to Sikeston to Rolla . We confirmed on Friday that our new reservation was confirmed in St Clair at 1000 Plaza. The lady at 1000 Plaza laughed "stating well if the truck is returned" to us on Friday night? We did not get a call that our reservation had changed again until nearly 10 minutes before we were suppose to pick up the rental truck in St Clair at 9am and the truck was not available that we now had to go to Washington to pickup the rental truck. The Van at EZ Storage was clean but it appeared to a have a wheel alignment issue. Hours of operation need to be extended earlier than 9am and later than 12 pm.

Évaluation :

1

I had a TERRIBLE experience with U-Haul U-Boxes. Everything was fine until my boxes were about 70 miles from their final destination. Then *multiple* people from U-Haul tried to charge half the cost of what I had already paid to deliver them the rest of the way (for reference, I paid about $3k to have 5 boxes moved from Virginia to Missouri...once the boxes arrived just outside of St. Louis, several U-Haul representatives tried to charge an additional amount ranging from $1200 to $3700 -- NOT an exaggeration -- to have the boxes delivered the last 68 miles. FINALLY, when I told the reps their own website gave me a quote that shows $300 to deliver the boxes, they said they *should* be able to match it. At that point, I was just done. I was frustrated because I had spent many, many hours on the phone trying to call U-Haul and talk to someone (I'd estimate 6-8 hours on the low end, 10-12 hours on the upper end). Altogether, I think I spoke with 6 or 7 different people, without making much headway (at one point, a representative even told me they DON'T deliver them to the city I was moving to despite me entering that city when I reserved the boxes). At the moment, I cannot in good conscience recommend using U-Boxes for a move.

Évaluation :

5

Great experience.

Évaluation :

5

I have used this location several times. Excellent service à la clientèle. This is how it should be. Don't change anything.

Évaluation :

5

Great lady runs the business. Knowledgeable and humorous. Used several times and recommend to friends and family.

Évaluation :

5

Pam was amazingly helpful and supportive of my moving needs.

Évaluation :

4

Office was having electrical issues and needed straightening up.

Évaluation :

4

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Évaluation :

1

The only good part was the unrelated moving help I hired, Professional Handyman. The drop-off, fine. Size of the pods, fine. The Uhaul assistance when their website and storage facility owner was horrendous. We're they friendly, sure but that didn't solve the 12 calls and over 15 hours I spent on hold and talking to resolve all the issues trying to schedule the delivery. The website is misleading, the price provided to deliver was a lie after I entered my address and paid $3000 for delivery and loading of 2 pods, they were going to charge $109 more until, I got the call from the uhaul rep. She tells me, oh no. We don't deliver to that city 1 hour away from the only option they allowed for storage. It will be another $1 350 if you want us to deliver. So I deside to use an alternate link while on the phone with the first lady, Pamela. She had already cancelled my order and made a new. So I decided to check out the moving help options. There were 2 options, one for $1 023 and one for $5,670. They pick up the pods, dand Unpack for you. So I book the moving help. Pamela applies my moving help after hustling me into needing it with the astronomical price for delivery. I get the order email and the website states its delivering to the storage unit and not my address. I call uhaul, they see the issue, tell me the site is just incorrect and the email is wrong. It also states another $230 is due for storage i had just had deducted from my account. They said, ou yeah, thats just an issue with the site as well. They assure me the order is there and the moving help is attached. Then a day later, low and behold, a second charge for the same month is pending. I call and hold again for the 6th time at this point. Next, I get a call from the storage place. Another Pam. But this one is deceiving and spiteful, so watch out folks. She reminds me, I was supposed to call her directly to book delivery, the movers I hired are all wrong to her order, they aren't going to be able to take 2 trailers at once. (She already knew this somehow but couldn't tell me the reason) Desperately seeking resolution, at her mercy, I as what I need to do. She says, well we can deliver it directly, but not through the Uhaul order online, they can do it for $500 but that's just dropping off the pods, and you'll need to unload them, she said "we'll just do a little shopping and you call us when your ready to have us pick them up". So annoyed and reluctantly, but again under duress because she has my pods, I say ok. So, I cancel my moving help, book with her. She then tells me.. Ohhh well we can't do it until 15 days from the date I needed it. So again.. say ok, but feel i have no choice. I get a call from the moving help next, we see you canceled and just wanted to make sure that wasn't an accident, they "know" the booking site has issues. So I let them know what Pam said at Ez storage in Washington MO. The Professional Handy man rep, Saige assured me, they were an authorized Uhaul delivery service and were authorized to use the double trailer, unlike Pam had said. She also tells me they are available the day I need it. So asked them to call Pam. They do, but she won't speak to them, and I get called back to say I need to call Pam. Jfter talking to Jessica on the Uhaul line, Found that my movers were legit and 2-trailer capable. I call Pam and let her know and she gave me lip but says ok. Another day and I get another odd email from uhaul. My order is scheduled and my next step is to pack my pod?? And the delivery is again back to the city the storage unit is in, not where I live. Movers assure me, they have my order and will be there on the 6th. So with relief I hang up from the 11th call. Day of move, after needing to postpone one day, the moving help was still able to accommodate. They call me when they get to the unit. Pam is denying them the double trailer saying they will need to make 2 trips. I call uhaul after being assured if there are issues to call day of. Uhaul was no help, they say, she is telling them, the truck they have is wrong, (lied about their truck) then, after I call uhaul back to tell them, that's not the truck, she tells them, she doesn't have the manpower to move the pods, they will need to come back another day, another lie as there were other people there. The Moving help was the ONLY saving grace. They told me to forget about it. They will do the 2 trips, no extra charge. Saige says she didn't want me to have to wait more for the stuff, it was only 2 extra hours. I am so grateful for the Professional Handyman!! They were the only positive part of the whole experience.

Évaluation :

3

Truck windshield was very dirty. Staff was great!

Évaluation :

5

Make checking in a lot faster had to go back a few times and start over

Évaluation :

5

Great rental.

Évaluation :

5

Very friendly and was really easy to rent

Évaluation :

4

The front area was pretty full, with only about 8ft by 6ft open for customers to wait, in fact a couple came in while I was completing my rental and had to go back outside to wait as there was no room

Évaluation :

1

Overall poor showing from the owner. Pick up and delivery was met with a lazy, rude, and poorly equipped representative. Have used uhaul multiple times and this was my first bad experience with them. Will not go back to this location.

Évaluation :

5

convenient and helpful

Évaluation :

3

We noticed the bed of the truck had water in it and we picked it up. And on my security camera I noticed there was a crack on the top. Also I rented this truck for months ago in advance, there's no reason where I wanted to be picked up and I tried to reserved to pick up that didn't have it. I had to go 15 miles out of my way and then backtrack to my house to go get the truck, when someone could've went to go get it. Do you have it reserved so far in advance I'm curious why you don't treat your customers with a little bit more gratitude

Évaluation :

5

We prefer this one when we have to move anything

Évaluation :

5

Thanks

Évaluation :

1

First better delivery time my shipping was late had to wait 3 weeks almost one month when told it would be a few days also there should be a tracking number for our delivery to see were it is thank you

Évaluation :

5

Bed of truck was dirty and not swept. Water leaks in from roof on drivers side toward front.

Évaluation :

5

The final destination U-Haul location needs to provide clear instructions as to where to physically drop off empty U-Boxes when returning empty U-Boxes at the final destination city. The concept of U-Boxes is actually a very convenient concept.

Évaluation :

5

I was able to accomplish all my moving plans and when a change in plan was needed the proprietor was able to help me with the change. Professional and pleasant individual is the best description.

Évaluation :

4

Uhaul did not check my tail lights so had to drive with flashers on

Évaluation :

5

The location seemed to be well maintained. It was my first time ever going here since I live pretty far away. But, it was convenient on short notice for a friends move and I'm really glad they had the equipment we needed. My only comment would be that it was a little confusing finding the key boxes for self pick up, but no big deal overall.

Évaluation :

5

I have rented big box trucks to pickup trucks and never had any problems. Great people providing a great service.

Évaluation :

5

In todays world, I could not believe how friendly and how much help was given to me by management to help me move. It was a wonderful experience, If I need storage again, I will be using their facility.

Évaluation :

5

If I need a U-Haul, I always go to this location! People are always very friendly and helpful.

Évaluation :

5

I have used this location many times. Great service and great people.

Évaluation :

2

Easier pick up, more equipment available

Évaluation :

5

Desk girl is so nice, smooth easy experience no problems

Évaluation :

1

One of the containers was mounted on the trailer backwards. So we had to come back another day to get it. The container was also screwed shut.

Évaluation :

3

Hidden charges. I was charged taxes on the extra months rent of the container. Wasn't expecting that. But I choked it down. The $84 delivery fee I wasn't told about. Delivery to my location was supposed to be included with the shipping charge. It was a surprise as it came a month post delivery. Hard to choke down that one.

Évaluation :

5

I have rented from this location several times. The service is excellent. I would for sure recommend this location. Thank you for making this a good experience

Évaluation :

5

Great customer service. Never a problem here.

Évaluation :

1

For starters, how about teaching the dealers to honor the reservation price for a rental? As a consumer, if I make an online reservation with a price, we don't expect that price to double when we go pick up at the dealer. I will probable never rent from this dealer again because either U-Haul corporation is engaging in false advertisement or the dealer is not being honest. as a matter of fact, when I signed off and put my my credit card info on the online reservation, is that not a confirmed contract?

Évaluation :

4

Thanks so much to Pam for her help 2 days in a row. Glad I was finally able to get my move finished!

Évaluation :

5

First I would like to thank them for being so professional. The staff goes above and beyond to help you. During this pandemic (Covid) there was a couple of times I was late on my payment. I called and talked to her told her my situation and with no hesitation she said she understood and did not charge me a late fee because I was a few days late. I will recommend Ez storage for all your moving needs. Reasonably priced for short or long term stay. I will definitely use them in the future. Thank you Ez storage!

Évaluation :

5

The facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.