The uhaul app kept freezing and had to re-due pictures
MANUEL C
Customer Reviews for Eagle Smog
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The best…
jose PStaff was extremely rude and condescending.
Eric PLong time regular Uhaul customer, 1st time renting from this location. Despite heavy rain, people were very helpful and courteous with hitching up a trailer and getting me off to the care of my business. Good job guys! Coming back to them in the future.
MIKE FCustomer service was awesome.
JAMES MGreat service
Michael ACustomer service not good
James LNothing to improve
Anthony VThe trailer had no jack to remove it from my vehicle it was dangerous to remove by myself.
tommy sTow dolly had broken, worn equipment, frayed tire straps, safety chains were jammed in the ramp brackets, had to hammer them to release, no lic plate mounted .
JOHN LVery nice people working there did not have to wait at all
EDWARD MBeautiful 👍
George SEfficient and professional
Edward DGreat people
Adam CI stay in my money credit for the gas
Salvador OEverything was organized quick and efficient and were able to return the vehicle on Sunday after one day of service that was a blessing. Only thing I would change is as the owner of our company. I don't want to be the one having to pick up the trucks with my credit card.
GREGORY WGreat people.
Adam CVery well maintained truck. Super clean, sanitized, smells good.
Angel SNo improvement needed. Customer service was great, location is near my home and instructions were clear and concise.
JAIME GVery thankful for this service
Paulina VAnother smooth transaction.
Julio MThe staff was great.
Adam COn the drive one of the tires should have never been put on the road. But roadside fixed very fast and made it right very quickly! Merci
KIRK CRep was very pleasant
Nichole TOverall, very satisfied with the service. I'd like a gated location where you feel conformable leaving your vehicle.
Harrynton VYou attempted to charge me extra, I disputed it and yet to have heard a response.
Vincent OI think you should have a pick up system. Because I had to take the bus and also the taxi to get to the Uhaul. And sometimes you are to exhausted to do it. But I did it. And it's done, but I think they should have a pick up system, that would be wonderful. Otherwise you guys are great. Thanx
luisa vFriendly and answered all questions we had.
REBECCA SMy app glitched and froze during pick up and drop off
Ralph PFriendly customer service with clear instructions
Carlos MA tail lift/lift gate should be installed in the trucks for the future with U-Haul, will definitely help improve business
Osvaldo LI wish U-haul would offer an loyalty program. I've used U-haul several times in the last couple of years and it would be nice if you offered a discount to repeat customer's.
CARI LGreat experience! It was easy, quick & efficient! We were in & out for the p/u & return. The truck was exactly what we needed & the perfect size was recommended. The owners were extremely helpful, patient & wonderful. Would definitely use them again! Thank you for everything!!
JOEY HGreat customer service. Very welcoming experience
elvis HWhen checking in online & asked what time do I want to pick up the vehicle, don't cancel the reservation 15 minutes after the pick up time. The pick up time is an estimation. Luckily, they still had the truck on the lot.
Johnny DGreat experience. Thank you
David AQuick, easy, and close by.
Jorge MNothing. Great service and professionally managed
Gary SDrop off location was switched to this one due to lack of space but this location was lacking space. Very small and very inconvenient for us having to drive out of our way after being on the road for 7 hours.
Raymond GAmi punto de Vista todo esta bien.
MARIO POverpriced taxed me for gas when I had put gas and received the rental not on full tank. Check engine light was on Alignment was way off making it dangerous to drive. I've rent U-Haul before for only $80 total not $150++ scam.
Ayleen VPersonnel is very courteous and efficient
Maria Rlocation friendly and answered all my questions.. this was not the first time renting from Eagle location. i will return for the customer received. Thank you Eagle Staff.
REBECCA RPoor customer service. The guy working at the desk is not friendly and doesn't even answer the question properly. Unhappy and frustrated person is dealing with people.
NARA ADrop off was smooth and easy.
David SWas súper profesional…
Regla CI'd say the only issue we noted was the lock on the rear pull down was worn, It did not need a key to function, maybe just fixing that. Otherwise nothing to fix. The lady that works there is kind and helps you get in and out to do what you need to do.
Yahel CShe was very professional and polite
Anthony VThe place to drop off the lock 🔐 and key is ridiculously too small to drop off the lock.
Francisco JUpon arrival, it would've been nice if one of the two employees would've guided me when reversing the box truck with the trailer. Aside from that, it was good. Wife and Son used bathroom, said it wasn't clean and no soap available.
Oscar LGas gage was broken and i don’t believe i got a gas reimbursement back.
Crystal K