The office space was unprofessional...it looked like someone's attic with tons of items everywhere. The truck we rented had a strong cigarette odor and needs some serious maintenance... it felt like we may not make it to our destination. Would not recommend this location or use it ever again.
Thomas M.
Customer Reviews for Eastern Ave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were clean and fast!!
PAMELA B.No surprises. A very pleasant experience
Rick M.The people at Eastern Avenue U-Haul were helpful, friendly, and efficient. The equipment was in great shape. Pick-up and return were simple and quick. This is a really great business run by very nice local folks!
Martha F.i have rented here before on several occasions. A good operation. The website sign-up is excellent, text message updates are clear and helpful. The location is close to the highway - quick and easy. Recommend.
John C.This location could use another pickup available for rent
Walter D.Mark was very helpful Thanks
Edward K.Maintain ur trucks. Lost two hrs waiting for roadside assistance due to door not closing. Had to pay my help to sit around.
jack R.The key box was hard to find
Rob C.I've rented here several times and the service is always excellent. I appreciate the convenience and ease of use.
Laura O.The person that helped me check in for my reservation was very kind, courteous & helped me in a very speedy way. The van was in tip top shape. I highly recommend this location for van/truck rentals! Thank you, Vincie Ann Burgess
Vincie B.Love renting from this location.
Iain K.So helpful and kind
elizabeth E.They had exactly what we needed, convenient location, and it was easy to reserve online. Pick up was quick and the convenience of the key drop is great.
Heather L.Nothing. Very satisfying and professional experience.
Patrick M.I have rented U-Hauls from Mark many times and I've never had an issue. I try doing it online with my phone this time and it was a pain in the ass, especially returning it ! Next time I will just deal directly Mark he has always great to work with.
William S.Mark does an excellent job at his location. Always communicates well and is very accommodating.
Michael T.Very smooth rental transaction. Not the first time I've gone to this location, and when I need a rental I'll return here.
James G.Once again, Mark Smith hits a home run always a pleasure to work with always professional. Thanks again and looking forward to working with you again.
WESLEY A.Mark is always an outstanding Uhaul representative always a pleasure to work with he delivers every time perfection
Wesley A.Absolutely nothing! The staff here are super helpful, friendly and kind. The 9' van I borrowed was clean and easy to drive. I have used this location in the past, so knew the staff are caring and attentive. I will use this location again.
Irene M.dropped off after hours
Stephen L.The Uhaul app should be clearer about the location where the rental is. I was not aware of 2 locations in Gloucester. One was a brand new facility. I went to the new facility after the manager at Eastern was kind enough to point out the discrepancy. However, when I went to the new site (Grove Street), I could not get the online pick-up to work from the app. I went back to Eastern where I was able to pick up a trailer.
JAMES H.Air pressure in all tires were very low, should be checked before renting
Timothy M.Mark always looks after us.
Iain K.Very experience.
Allison F.Made a reservation for 8:00am, location didn't open till after 8:30am. Employee/owner was a true jerk and rude. The office is on the second floor with a wobbly stair case that probably isn't up to code. The van's driver side door wouldnt shut properly and the passenger side mirror wouldn't adjust. There should be a big sign in front of this business saying STAY AWAY USE ANOTHER LOCATION OR COMPANY.
John C.Super easy and efficient pickup; another friendly dude.
Julia B.Easy and pleasant transaction. Thanks.
Paul E.Great service and pleasant attendant even early in the AM
Brian O.This Gloucester location is ideal but the office looks like someone's musty old attic full of junk. Does not look like a Uhaul store let alone a business
Stephen D.Maybe make sure that when a customer returns a truck that they swipe the inside clean.
arthur C.Your U-haul app was ridiculous for turning in the vehicle. I have no idea if the process was completed. Couldn't read or follow many of the directions. If we had dropped the key into the box before completing the 1/2 hour app, we wouldn't have been able to do anything. We were not aware we would be using the app at this turn in location until we got there.
Kenneth G.Excellent
Peter R.Awesome location no BS
peter R.Great Guy
peter R.The radio has a short in the wiring. It goes on and off when the truck goes over bumps.
Christopher S.Great management.
David V.No issues what so ever. Very happy with the way its run! Fortement recommandé!
Michael T.The gentleman who runs the location is very easy to work with, helpful and understanding.
Corey D.Location was busy picking up but staff was very helpful. Will rent there again in the future.
Alejandro P.Super quick and easy pickup and drop off. The Manager was pleasant and helpful. No improvements needed.
Laura O.Excellent!
john B.The rented van had an overwhelming pungent smell of stale cigarette/cigar smoke which could make someone feel very nauseous.
Michele E.Reserved item was not avaialble but a comparable and suitable alternate trailer was provided. Easy access and helpful personnel.
Andrew B.I booked a cargo van for 2pm on a Sunday, which is after this location closes. I assumed that meant I could do a self check out (which I have done multiple other times from this location). When I got there and tried to check out the van the app said I couldn't because there was no one there to do the check in for me. I ended up on customer support and they were able to switch me to a different vehicle, but they didn't know why I was able to book a cargo van during off hours if that van was not set up with a key in a lock box. It ended up taking me 45mins to get a vehicle. I am going to be booking more cargo vans in the future and I am concerned this is going to happen again.
Jill R.Mark is a great guy
Ben B.