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Steve K
Customer Reviews for Eilers Motor Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was running and warmed up when I arrived and sitting by the front door. Nice touch.
Bryan JPuck up was a Joke... took 45 min on phone to confir. I was at the correct locación. And I had to drive an hour more to get it. Also left it with more gas than I I got it with .. i jad reserved it 2 weeks ahead. Uhaul should be better at this...
PATTY KOwner and employees were very friendly and helpful.
Robyn DThe truck had candy wrappers and juice bottle tops all over. The exterior of the truck was flithy! The windows were in awful condition.
Brian OEasy experience!
Marcus RThe owner of the business was helpful, friendly.
Walter SSystem seemed to be out of date. Took as long time to get checked in.
Ashley SOutstanding service. My hat is off to Mr. Eilers for going the extra mile to make it happen. He recognized & diagnosed two problems: 1) The car hauler trailer ramp(right side)not properly aligned & functioning freely and would not fully retract/lock. He(quickly adjusted feed roller & fixed it) 2) Car hauler Left turn/brake signal was not checking out. He fault tested the trailer wiring isolating the problem to my vehicle(left trailer brake/signal fuse blown) even though all my vehicle lights/brakes/signal where working normally. Mr. Eilers efforts were greatly appreciated. Thank you. V/R Guy Schmidt
guy sMy reservation was for 8:00am and the location didn't open until 9:00am. Luckily, the owner came in a little early. You're systems should be updated.
Scott OThis business needs to get an updated computer system. He is not compliant and tells his customers this.
Tiffany KGreat, personable service!
Arthur FThey need to have CLEAN MOVING BLANKETS!
Peggy FMy U-Haul experience was horrible. I was notified on a Sunday evening (40 hours before my scheduled pickup time) and Monday was Memorial Day that I would have to drive 55 miles to pick up my truck and trailer. Was told they opened at 8 but they really opened at 9. This put me 3 hours behind my planned schedule. The pickup location did not have a computer so it took 20 minutes of trying to call before he could reach the Fargo, ND office to confirm my reservation. I received an e-mail thanking me for my hitch installation but I did not get a hitch. U-haul sent me a contract and I guess my receipt but the attachments will not open so I have no idea what I was charged and what for. Although self-moving truck options are limited I will seriously consider using other means than U-haul.
Gary EWas very surprised the way the rental was done but everyone was polite.
BRYAN HHowever Kylie at the regional office in Fargo is the rudest person I have ever dealt with. She had no business in customer service! I will be contacting the home office about her!
Kama RWe originally were going to drop off in Brookings SD but when we got there we found out the site was no longer a u-haul dealership. (Would recommend removing them from your website!) However, we were able to find the Canby location on our way home and they were willing to take back the trailer and do necessary paperwork. So although initially frustrating it all worked out well.
Jeanne TFun filled atmosfere. Great guys
Vicki KEilers was awesome great guys to deal with and took care of me, they care of their customers the only problem I have is with Uhaul. Poor rating here is for UHAUL only! Getting screwed on a 26' truck down to a 20' truck made my move very costly with double trips not only that but had to go an hour and a half to get truck when I should have gotten the truck I reserved in town! Guess that's how they get you for mileage. Not only that but even after everything they charged me an extra $14 which they could have easily waved due to their mistakes it already cost me a ton of money! I will forever not rent from Uhaul again and look at other options! It's Uhaul's shady way of business that makes these pickup and drop off locations look bad. They should look to not be a Uhaul rental place and go with someone else. Overall experience was garbage with F-haul if you want something done right go somewhere else! I would like to thank Eilers for their friendly and great service!
Kai MYes everybody was nice and courteous from Canby Minnesota to St Cloud Minnesota great people thank you very much
Tom SGreat no hassell experience very helpfull
DAVID RGreat vehicle and easy to use for moving an apartment setup. The customer service was excellent and even the weekend rate was affordable!
Jim HI was told the office would be open at 8 AM, the manager didn't show up to unlock the building until 830 AM. I had been on the phone with the regional representative, trying to figure out whether a key was left in the truck. While I was searching, the manager had driven up and demand to know why I was inside the U-Haul truck. When he finally realized who I was, and that I was already on the phone with the representative, he still insisted on using his own landline to call in the request (he was put on hold). I finally convinced him to talk use my phone to talk to the person he already needed to talk to.
Christopher LHave the truck available at the right location. I will not use uhaul again in the future. This was the worst experience ever.
BILL WWhy are you asking about the locations? They are fine it is the U Haul company that is a joke. The locations work hard to satisfy the customer they have to because the company would not have any business if it was not for them. You would have to PAY me to do business with U Haul again and it would take a lot of money.
Roger WThe man who works at the location to rent here isn't pleasant and clearly isn't interested in helping. Second we were charged 3 times for the same truck and after putting gas in were accused of not doing so
William CThey wanted me to bring the uhaul back to their location and I was charged extra for the uhaul plus a late fee because I was unaware I'd be charged more
MELISSA BThursday, day of my reserved pickup, U-Haul computers system was down. This glitch caused me an over one hour delay to get the tow dolly. Phone calls and delays meant I could not get to my destination on time as scheduled. Instead of picking up the car I was to tow back at 12:30, I had to wait until 4:30 pm. to load. Over all this was a horrendous experience costing me a full day into the evening. None of this is the fault of the good folks in Canby, but I feel that I should receive reimbursement or discount on the charge.
richard pThe main guy who works there went the extra mile and cleaned off the windows for me.
Emily Hwe spent an hour hooking up and working on the right light on the car dolly. and still didn't get the light working. and we told him and uhaul reservation that it would be for 2 days. but was billed for 3 days. but that was corrected on the final bill
darin gVery friendly dude helped me on a Sunday.
Gary BVery friendly staff. Very courteous.
AL FVery nice and kind people!
KRIS HVery accommodating!
Steven BThey checked the hookup and the lights before we left to make sure every thing was in good order. Merci!
Alan SExcellent customer service!
KEVIN HThey had just closed but the directions for return were very clear and posted.
desi lThey were nice and quick. The mistake was not their fault it was the U-Haul customer sercvice.
DEBBIE MIt was hard to find. We stopped two times in Canby asking for directions and nobody even knew where it was; one guy didn't even know they had a U-Haul business in town!
AMY MManager was very friendly and helpful. Truck had a light out and appeared to be leaking something. Driving 1 500 without air conditioning and cruise control was not pleasant - would've been nice to know those features were not available so that we could pursue other options.
Daniel PCanby is quite a bit out of the way, but we have never been able to rent trailers or trucks from your Marshall store. We tried this time as well and as always there is nothing available. We drove by and there were many available and still there the next day. What a terrible location for U-Haul. Canby was outstanding.
ARNOLD DEXTRA GREAT TREATMENT IN CANBY MN. WHEN WE PICKED IT UP! THANKS!!
EUGENE Kwe reserved it to pick up in Marshall. Had to drive 30 miles to get it. took 2 1/2 hours out of a very busy schedule.
SUE SCleaner and well conditioned vechiles required. The people working should be have basic computer skill or at least have well trained about U- haul program. Not like I was instructing the giving direction to the uhaul personal to use his one software.
GIRISH RNothing wrong with the location just the construction made it hard to get to
Mark HThe service at Eilers was excellent. I would rate it higher, except that the market area is small so it's a small site so available equipment is limited. For this market, I found it completely satisfactory.
allan jHe was not able to do the process over the internet, it took about an hour to process and pick up the trailer. Don't know if it was his computer or your site that was slow.
Bill JPersonnel was very friendly
Ethan SYuur computerized system leaves something to be desired. I had to wait almost 1 1/2 hours to get through your system. It was a joke. The dealer had to finally call Fargo and that operator had to retype everything again. Why can't your system work as well at the check out counter as it does to reserve the equipment? I almost missed getting my other equipment in Watertown!!!!
Peter GThere was a fine mist of spray paint on the passenger side of the truck that was not mentioned on the contract. It looked like dust or dirt from previous renter, and we did not notice. I was concerned I would be blamed. I was not, but please remember to make notations about this kind of circumstance. Was excellent service overall. Thanks! AB
ANGELA BThe person that ran the place had no idea how to run the internet checkout system and it took twice as long as it should have.
Dan Hkeep up the great attitude towards customers!
Vincent D