This was was everything the pick-up location was not: bright, friendly, helpful. I highly recommend this location.
Jack W
Customer Reviews for Elizabeth River Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The facility was very nice and the staff was helpful. I returned the vehicle after hours and struggled with the online return process. The app would not allow me to complete the picture taking process. Once I had several pictures taken the pictures would vanish and I would have to start the process again. Other than that, I was extremely pleased with the experience.
Mack KThis is not a Uhaul Center. It's an authorized dealer. The remote location made it difficult to get Cellular service which was required to pick up the Truck.
Keith HSharon was so nice and made pick up quick and easy!
Jaylin TThe flooring & firewall need to be insulated because the cab gets too hot & noisy
Doug fBe open about reservations.
William SThe facility was nice and the folks lovely. The fact that we had to use this facility - over 1 hour plus gas and mileage from (what we believed to be) our guaranteed pick up location was terrible. We were notified 24 hours before our move that the truck we needed would be in a completely remote location in the opposite direction of our move. That is no guarantee and not how I like to do business. I will do my best not to use UHaul ever again. You took a stressful time in our lives and made it worse.
Robb DThe back of the truck was not cleaned out. There were several dead roaches in it. The vehicle also had electrical problems. The cruise control did not work. When I tried to turn on the high beams, the headlights completely went out. Other than that, the vehicle operated fine.
Joseph GTruck was empty with gas - they charged us when we returned more than what the truck had when we received. We returned the truck on the second day and we're charged for 3 days - this was a terrible experience. Truck was old - needed work done on it, made terrible noises.
Kathleen PTruck transmission wasn’t running very well entire trip.
William sFrom drop off discussion, Personal is to pass on what happened prior to pickup to the regional manager and have the manager contact us.
Robert TDid not have applicance dolly when I paid for one
Jennifer MToo far off the beaten road
Jeffrey MWe were referred twice to two different locations before being sent to this location which was 30 minutes from where we originally rented from. The second referral was not brought to our attention until the actual time we were supposed to pick it up. We reserved for 9 am and after the first referral said 10 am. Then when we got to the third place the roads to get there closed with no direction. There was no other way to get there so we drove on closed roads. Then the location didn't know where the keys to the truck were and it took an hour to find them. So this put us to two hours behind on our trip.
Phillip MI paid for a dolly but it was not in the truck.
Mark TTook over an hour to pick up my truck. Call center ladies had unpleasant attitudes about having to help us with pick up. Truck had old food inside the cab. Took over an hour to return the truck.
Sara MThe rep was not at the desk when we arrived.. We had to wait 20 mins and we were on a schedule.. He didn’t know we were coming and couldn’t answer any of our questions....
Saketha WI was never informed that I needed to do everything online. Despite there being an actual person there in the office, they refused to help me due to the pandemic restrictions. I understand the need to social distance but when it comes to running effective customer service, there needs to be more done to meet the customer's needs.
Mark LGreat location for pick up
KIM VThe gentleman that checked me out in Chesapeake was awesome! Great conversation about the knowledge of the company and truck. Very personal. I would definitely recommend this location
Tamieko BThis location was great to deal with , how ever this was the 3rd location I had to go to in order to get the trailer I had reserved 3 days ahead , 1st one just told me they didn't have it and couldn't help me , I called and uhaul sent me to another location and that location was closed finally 3hrs later got I got my tailer at ship yard location
Robert BThis location is so out of the way. Cost me so much money to just get it to my house and back there.
Kristi WIt was ridiculous to have to wait 2 hours on roadside assistance, especially when we were close to a large city. Roadside assistance should respond much more quickly to the U-Haul customer.
Robert JEasy process.
Laurence MWhen I request a pickup location a mile from my house, and you change it to a location on the other side of the city, 75 minutes after my requested pickup time, don't tell me about the change until the day before my pickup, and then when I get there, you dont have the furniture pads or dolly you charged me for, and you charge me extra mileage because you calculated my allowed miles based off of my original requested location, you really make me want to never use UHaul ever again. Why do I bother requesting anything if you literally just blew me off and said this is what you can have and you can pay extra for it.
Jakob LCedric was very professional. When I called the day before my pick up and was worried about the process as I was having trouble online with check-in. He was reassuring and calmed me right down. He was also VERY pleasant to deal with in person.
Sherry MCedric has always been very good and easy to work with. Due to location, this is my preferred location.
Brian HAbsolutely nothing. The staff was very helpful, the facility well kept, and overall excellent. Would and will definitely recommend to any who asks!
Brian HThe front desk guy was very friendly.
Kristin MThis was not the location we had requested and was out of the way- complicating our move (we were offered a 30 mile trip, and had to spend too much of it just getting the truck to the house we were moving from)
Elizabeth STerrible everything, I should have gotten my money back it was that bad.
robert bAlthough this location was excellent and the young man who waited on us provided excellent customer service, the online process of reserving the truck leaves much to be desired.
Annie TThe representative was very knowledgeable and professional.
CARLOS JI had a wonderful experience with this location. Je les recommanderais sans hésiter. Shara was awesome, she went above and beyond to help. I'm well pleased.
yvette wLocation was closed at time of drop off, but clear instructions were provided about drop off procedure in advance.
LEONARD KGreat customer service!
MICHELLE PI dropped the truck off Sunday afternoon, and got a call for Kevin in the call center on Monday wanting to know where the truck was at, apparently the folks where I dropped it off never logged it in as received on Monday. So I had to worried the rest of the day, someone stole the truck.
STEPHEN FS.O.
Timothy MThe person who helped us was so nice and accommodating! The only negative thing was that we weren't told that the location would be closed when we dropped it off, or that there were instructions on the back of our receipt for after hours drop off. Next time make sure you tell your customers so they aren't surprised when they show up to return the truck and find out that you're closed.
Annice Dnot a thing
KRYSTAL CI never asked to rent a dolly when I initially made an order by online. I found out the dolly was in the truck when I got my place. They charged $7.
Younghan JTaillight had fallen out of socket .It look like someone had tired to repair it and pop rivet in place. I showed the dealer in lawrenceville he said he would repair it
Lou SMaybe open different hours. Most of the population works 8/9am to 5 and you close at 5. It just makes it hard for lots of potential workers to get there before the office closes.
PATRICIA VThe entire experience was excellent. Thank you.
ERIC FIt was a very pleasant working with you guys
DAMIAN HGreat customer service, will use again and recommend to friends.
ANDREW MAwesome staff!!! Very accommodating
SCOTT TI filled the gas actually past where it was when I picked up the truck but was charged $63 for fuel. I don't understand why.
CHRISTOPHER Jthe gentleman was very helpful! nice guy (excellent). however, the location is a bit out of the way. thanks!
CHRISTOPHER HTruck was ready when promised. Easy pickup and return.
Greg VImprove the ability to pick-up truck ordered at the preferred location. The substitute location opened an hour later and was further away.
JILL CLocation was way out of the way for my area. I was given extra miles for free due to the fact I had to drive 20 miles out of my way to get the truck, which was nice, but there's no reason the three other U-haul locations near me didn't have a 10 foot truck in stock.
SAMANTHA BVery friendly staff. They stayed a little late for me. Very much appreciated. Truck performed perfectly.
JOHN O