Le client n'a pas laissé de commentaire.
James S
Customer Reviews for Ennismore Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing, Tom was fantastic.
Chantel LI have bad exprience u haul last 3 times i booked u haul and i paid i didnt take u haul and i havent received my miney back from you guys i will never use u haul in my whole life i will use diifferent compony
Ruchit PMany thanks to Tom for heloing me out, excellent customer service
Ken TEnnismore Automotive was very accommodating, professional and helpful ! Thanks for your help
Mathieu MFantastic service!
Rick MBetter communication between locations, paid for trailer car transport at one location where we picked up truck and had to pick up the car transport at a northern location, later to find out we where charged for the car transport again.
Michael GNothing. Fast and easy pickup and helpful guys to deal with. I'll bring my business back again.
Darryl MThe Location Was Amazing Tom & Paul go Way Above and Beyond ...The Level of Care was Back To Basic Amazing .. Treated Like Family Will Be To See Them Thank You U-Haul 110 %
DAVID AExcellent service!
Rick MThe dolly and blankets I paid for were not in the truck
Robert BYour company is a complete joke. I booked the truck 3 weeks in advance. You confirmed it 3 days before the booked date then called the next day to tell me I would have to go 1 hour out of my way to get a truck. Your company is pathetic and I can't believe that you have the nerve to ask me to rate my experience. I will be going out of my way to let people know how you treat your customers, at no point did anyone apologize for the additional stress you put on our moving experience, which is already a stressful time. You treated me like I was inconveniencing YOU. Your a pathetic, pathetic company. Pathetic.
Dave Lno issues all good
bob bI was supposed to pick up in Lakefield. Paid fot.the trailer went outside and the trailer wasnt there. They sent me to Water Street. They didnt have trailer. Finally they found a trailer in Enismore. I had to drive all the way to pick it up. I booked a month in advance to avoid any problems and when I arrived there was no trailer. I was really upset. Whats the point of making a reservation if the trailer is not there when I go to pick it up. Then in Ennismore when I picked up the trailer in Ennismore, the lights didnt work. I had to wait a hour for a mechanic to fix them. I dont want to a satisfaction survey. What I would really like is a refund for all the mistakes I had to deal and a very stressful start to my 16 hour drive to Thunder Bay. Very dissapointed and angry.
JEFFREY-DAVID CThe trailer door was not functioning properly. I reported it to the location. It made for a difficult move. In fact, when I tried to return the trailer, I could not get the door closed at all.
Robert GVery impressed with the vehicle. Clean, low mileage and drove really well.
Salmaan AGreat service
scott mservice was excellent - can't think of any way to improve
Robert DExcellent service, excellent equipment!
Rick MThe truck was immaculate and the sales representative was amazing and very friendly! I had no idea it could be that easy
Suzanne SThe rating reflects our overall experience with UHAUL. The facilities and staff at this location were excellent. However, even though we received confirmation that our 26 foot truck was available for pickup, when we arrived our vehicle was no longer available. The vehicle provided was too small to load the contents of our home and we were moving 200 KMs away. I asked for a trailer to compensate for the small sized truck, however, no trailers were available and no alternative solutions were provided. We had also hired a team of movers to load the truck. In order to move the contents of our home two trips were required. In the end, we incurred 400 KMs in additional mileage charges for the additional round trip. Further, we incurred additional costs for the additional time spent by the moving crew. In return UHAUL offered a credit of $50 and 50 additional KMs. This is the second very poor experience with UHAUL and we will not use them again.
KEITHA Mclean and sanitize truck
ellen hI was disappointed that I had to go to 2 different out of town places to pick up my truck and trailer when i was asked where i wanted to pick both truck and trailer in one location in Peterborough!
Scott HEverything was superb!!
ian tVery pleased with customer service
Ian MEnnismore Automotive is a very well run establishment. The Owner is extremely accommodating and friendly. I felt a vibration in the equipment I was towing, which I was informed will be looked at immediately. Exceptional Service!
Jeff GRien
john hMr Podd was excellent to deal with.It was a pleasure.He went above & beyond for us.we would highly recommend this location.Thxs
william gYour sign out system (web interface) has proved challenging numerous times. It has kicked the operator out and resulted in restarting the whole sign out process. It has proved frustrating and time consuming for both operator and customer. This last experience has been much better partially due to my frequent rental practices
mike cExcellent service!!
Rick MExcellent service!!!
Rick MService was excellent
MICHAEL RYour on line system for signing out rentals sucks. There are so many flaws in the system to recommend a starting point. The experience was brutal. The system locks up, fails to keep my drivers licence for subsequent rentals. I spent almost an hour waiting to try and get the rental agreement completed online ultimately resulting in the completion of a paper document
mike cOutstanding service. Thanks!
Alex LThere is no cellphone signal in the location. I had a hard time doing the check in.
Rafael RInside the cab was dirty and fist truck had wrong mileage, had to switch to another truck. After that the truck ran smooth and no other problems.
Robert KGreat service
Neil TExcellent
David HConvenient location, great service.
Rick Mplace was closed and no one around. you had scheduled a drop off at a location that was closed?! talk about confusing and annoying for a customer, drop offs should be scheduled for a location thats actually open!
Philip NCan't think of a thing.
Neil TTeach the attendant to use a computer and take less than 35 minutes to check out a customer. Within 24 hours of the online reservation I received a call saying the vehicle was not available at the agreed pick up location and the new location was not open on the day of pick up. A very poor overall experience and would not recommend Uhaul.
RUSSELL RGreat customer service! Thank you
Candida WWe were on a tight timeline for a move on Saturday, and had originally requested a truck pick up in Peterborough. Having to drive the extra 25 minutes to Ennismore for a pick up was less than convenient for us.
Michael SFriendly & helpful
CHARLES MEverything was terrific. No problems. Nice vehicle, well maintained & clean. Would not hesitate to use again.
james lOne of tires on trailer was low and seemed older than the others. That's the one that blew-out on the highway! We called U-Haul and they sent out a service truck as soon as they could to replace the tire. I would not hesitate to use U-haul again, that's the first time I have ever had an issue.
steve g