"D" at Enumclaw Plateau Storage was so helpful and positive. Truck was pulled up front and ready to go. Easy check-in and check-out. Will definitely rent from her again! Merci.
ROBERT B
Customer Reviews for Enumclaw Plateau Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The facility and staff member was nice. The trucked needs to be removed from service. Smelled horribly, hole in the cargo area, transmission sounds like it's dying, and driver's door wouldn't close properly.
Eugene HThe lady at the desk was great but her boss sucked and wouldn't help her in any way. HIRE MORE HELP!
Dale KShe is very helpful for our transaction and understand clearly.
Cora Cnothing. the service was great in enumclaw. no problems.
JOHN MInterior wasn't cleaned, was billed $25 for leaves in the cab. Crazy that I get billed for the condition the uhaul was received in.
Sean SGood experience
Dennis KMake sure 'Mammas attic doesn't leak this one had a small leak in the right corner somewhere a box had a small dampspot on the bottom nothing bad but it was still there
Ronald MImprovement: Add signage to the building noting street address and that this was also a U-Haul location. Even a paper one would have helped instead of driving up and down Commerce St. looking for the building number.. Great: Customer service Rep very professional, courteous and explained all the charges. Good directions on how to find the U-Haul truck we had rented and how to identify it. Actual charges for rental arrived promptly in my email.
JUDY R'Unbelievable' is the word that comes to mind. This was absolutely the worst experience EVER Uhaul failed to provide me with the equipment I reserved, 26 ft and then nonchalantly offered a 15ft truck and moved my date from my Saturday schedule to Monday! The rep on the phone was completely rude and the attitude was 'take it or leave it' she could not have cared less. They offered nothing by way of compensation for my inconvenience or expense for the movers I had to reschedule or my fuel since I had to make two truckloads 2 1/2 hours each way. . I am definitely going to Penske for the next move and will tell everyone I know to do the same. Compile disregard for the customer. UNBELIEVABLE. I will never use them again.
Katherine DYour price on mileage is high. But overall good experience.
Daniel KThe young lady that worked here was very nice and quick to help.
ANTHONY SThe box van had a huge puddle in it when we picked it up and sand on the ground. So had to drive it back to my house to clean it out. Before use. They just handed us keys and was like here go get the box van. They didn't pull it around for us. That is the first time for me that they didn't bring it around.
Barbara HProfessionalism at its best.
DAVID GVery smooth local move, could not ask for more, excellent APP easy to use
Michael MThe staff are above par and very efficient. We will only rent from their establishment. The only downside is that they should be provided more vehicles!
KATHRYN TThe Missoula location was great! The Enumclaw location was average.
Joyce SWindshield /windows were very dirty. The seats looked like someone ate chips & dropped all their crumbs in the seat. Before we took off we cleaned all the windows, and cleaned the interior.
Lance BStaff was very helpful and made an otherwise burdensome moving experience much more tolerable. A good choice.
DONALD KVery good customer service
Terry HIf I had the time or thought that this review would have an impact on customer service I would write a thesis in essay format. If anyone at u-haul actually cares to hear about my experience then please call me. 253 880 4774. I won't answer a number I don't recognize so please leave me a message with a call back number or continue to call until I pick up. The way I was treated makes me think I'm not getting a response from.
ronald GThis location provided the cleanest UHAUL truck we have used to date. very informative staff and great at letting us know how to use the UHAUL app and understand policies in full. loved it!
LAUREN TNot a thing! The staff was great and the truck I rented was in excellent shape and clean.
Debbie DU-Haul people I spoke to on the phone were very helpful and friendly- without exception.
Mitchell BI have used this location twice and each time the customer service was great. Location is easy to find and clean.
Michelle DI had to go to three locations for our rental pick up. We were not in the system initially and when I was finally directed to a customer service representative on the phone (after waiting 45 mins), she yelled at me and was extremely disrespectful. I have two screenshots of the locations I had a reservation at (it switched from the initial pickup location when I was at the pickup location). Very disappointed and will likely not use Uhaul again based on the experience with the customer service representative on the phone. The individual at the site location was amazing, however, the fact that our reservation was not kept is extremely disappointing.
Adrienne RThe mobile app took too long to process the request.
Rami OThe person at the counter was very helpful, but she was as frustrated as I was with the UHaul software problems. I reserved the truck online and got a confirmation online. When I logged into 24/7 at the rental location it showed I had no reservations. The woman at the counter was able to pull up my reservation and point out the truck but could not give me the keys because they were in a locked box that I had to access through 24/7. It took the better part of two hours and many phone calls to finally get the keys. It was very frustrating. No one at UHaul seemed able to address the problem.
ERIC WThe truck I reserved wasn't there it was taken by someone else and was a huge ordeal just to get the stuff all figured out for me to not get wrong info for different truck. So ridiculous...
Shawn MDawn at the Enumclaw Plateau Heated Storage was extremely helpful. We appreciate her assistance while working through the app.
William GI love how there wasn’t a fee for dropping it off a little late after hours
patrick cGreat attitude very nice store
kevin cWhen I opt to have moving blankets with my rental, please have them available. No one informed me that you were out and though I did appreciate the attempts by the u-haul representative to find some at other locations (also were out), I had to purchase blankets from Goodwill to use to protect my antiques for my move. THAT was totally inexcusable. Also, the original vehicle I was assigned had not been cleaned out and the cargo area was full of trash. Again, the u-haul representative was quick to assign me another vehicle, but it was frustrating to deal with that after dealing with the lack of blanket issue..
Raymond GNothing to improve after service is exceptional above and beyond.
Robert CNot s thing. Excellent customer service.
Ann LCustomer service was excellent. This is a very good place to rent U-Haul.
Servando EEverything was wonderful. No complaints!
Connie TI love doing business in Enumclaw rather than going into "the big city."
Inez PI live in Enumclaw, WA and we have two U-Haul locations I'm what would be considered a frequent flyer by renting U-Haul for moving, helping others move, picking up furniture, dump runs,etc. - I wouldn't do it any other way. I wanted to give a shout out to Vanessa at the Commerce St address in Enumclaw, WA - Love her! Every time I rent from her, i feel it's more than just great customer service. I appreciate the personal side and professionalism so very much - kudos to this amazing woman. Merci.
Rene S